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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro

Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
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R27,732
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The Microsoft Surface Laptop 13" is a portable 13-inch touchscreen clamshell laptop powered by a Qualcomm Snapdragon processor. It combines a 1920 x 1280 3:2 display, 16 GB LPDDR5x memory and a 512 GB SSD with Windows 11 Pro, offering a lightweight (approx. 1.25 kg) design in Platinum for mobile bus... Read More
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Stock 10 Code 1714082 Brand MICROSOFT Model EP2-31277 Warranty 2 Years

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Estimated delivery Monday, October 5
You will be kept updated through our detailed tracking system
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The Microsoft Surface Laptop 13" is a portable 13-inch touchscreen clamshell laptop powered by a Qualcomm Snapdragon processor. It combines a 1920 x 1280 3:2 display, 16 GB LPDDR5x memory and a 512 GB SSD with Windows 11 Pro, offering a lightweight (approx. 1.25 kg) design in Platinum for mobile business use.

Advantages

This Surface Laptop provides long battery life and efficient performance thanks to the Snapdragon® X Plus platform and integrated Qualcomm Adreno graphics. It supports AI-enhanced experiences through an NPU, delivers chip-to-cloud security as a secured-core PC, and can drive up to two 4K external monitors. The device is thin, lightweight and designed for business workflows.

Suitable for

  • Mobile business users and employees who need a lightweight, secure laptop
  • Office and remote work with multi-monitor setups (supports up to two 4K displays)
  • Teams using AI-powered productivity features and collaboration tools
  • Frontline workers requiring a durable, portable device
  • Small businesses seeking a secure, energy-efficient laptop

Key specifications

  • Model: Surface Laptop for Business (Clamshell), Platinum
  • Display: 13" (33 cm) touchscreen, 1920 x 1280, 3:2, LED backlight
  • Processor: Qualcomm Snapdragon family, 8 cores (Snapdragon® X Plus)
  • Memory: 16 GB LPDDR5x-SDRAM
  • Storage: 512 GB SSD
  • Graphics: Qualcomm Adreno GPU (integrated)
  • Connectivity: Wi‑Fi 7 (802.11be), Bluetooth 5.4
  • Battery: Lithium-Ion, 50 Wh (charger 45 W)
  • Operating system: Windows 11 Pro 64-bit
  • Weight: ~1.247 kg

How to use

Set up the Surface Laptop by following the on-screen Windows 11 Pro setup to connect a Microsoft account or work account, configure Wi‑Fi and install required business applications. Use the touchscreen or trackpad for navigation, connect external displays via supported ports or dock, and enable Windows Studio Effects with a Surface Studio Camera for improved video calls. Keep the device updated through Windows Update for security and performance improvements.

Recommendations

For optimal battery life and sustained performance, use power profiles suitable for business workloads, keep firmware and drivers up to date, and connect to a charger during prolonged high-load tasks. Use built-in security features and Microsoft security services to maintain chip-to-cloud protection.
Key Highlights
  • Mobile business users and employees who need a lightweight, secure laptop
  • Office and remote work with multi-monitor setups (supports up to two 4K displays)
  • Teams using AI-powered productivity features and collaboration tools
  • Frontline workers requiring a durable, portable device
  • Small businesses seeking a secure, energy-efficient laptop
  • Model: Surface Laptop for Business (Clamshell), Platinum
  • Display: 13" (33 cm) touchscreen, 1920 x 1280, 3:2, LED backlight
  • Processor: Qualcomm Snapdragon family, 8 cores (Snapdragon® X Plus)
  • Memory: 16 GB LPDDR5x-SDRAM
  • Storage: 512 GB SSD
  • Graphics: Qualcomm Adreno GPU (integrated)
  • Connectivity: Wi‑Fi 7 (802.11be), Bluetooth 5.4
  • Battery: Lithium-Ion, 50 Wh (charger 45 W)
  • Operating system: Windows 11 Pro 64-bit
  • Weight: ~1.247 kg
Specifications
AC adapter included
Yes
AC adapter power
45 W
Ambient light sensor
Yes
Audio system
Dolby Audio
Battery capacity
50 Wh
Battery technology
Lithium-Ion (Li-Ion)
Battery weight
198 g
Bluetooth
Yes
Bluetooth Low Energy (BLE)
Yes
Bluetooth version
5.4
Browsing time (Wi-Fi)
16 h
Built-in microphone
Yes
Cables included
USB Type-C
Colour name
Platinum
Combo headphone/mic port
Yes
Continuous video playback time
23 h
Contrast ratio (typical)
1000:1
Copilot key
Yes
Copilot+ PC
Yes
Country of origin
China
Depth
214.14 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
400 cd/m²
Display diagonal
13 "
Display resolution
1920 x 1280
Display technology marketing name
PixelSense
Face recognition
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080
HDMI ports quantity
0
Height
15.6 mm
Housing material
Aluminium
Intel® Thunderbolt 4
Yes
Internal memory
16 GB
Internal memory type
LPDDR5x-SDRAM
Introduction year
2025
Keyboard backlit
Yes
LED backlight
Yes
Market positioning
Business
Maximum internal memory
16 GB
Maximum refresh rate
60 Hz
Microsoft Copilot
Yes
Mobile network connection
No
Native aspect ratio
3:2
Neural processor unit (NPU)
Qualcomm Hexagon
NPU performance up to
45 TOPs
Number of battery cells
4
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
No
On-board GPU manufacturer
Qualcomm
On-board graphics card
Yes
On-board graphics card family
Qualcomm Adreno
On-board graphics card model
Qualcomm Adreno GPU
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating system language
ARA, DUT, FRE, ENG, NOR, POL, SWE, POR, ENG-US, DAN, ESP, ITA, DEU, FIN
Optical drive type
No
Package depth
74.5 mm
Package height
349 mm
Package width
257 mm
Pixel density
178 ppi
Pointing device
Touchpad
Pre-installed software
Microsoft 365 Apps
Processor cache
30 MB
Processor cores
8
Processor family
Qualcomm Snapdragon
Processor generation
Snapdragon X Plus
Processor manufacturer
Qualcomm
Product colour
Platinum
Product type
Laptop
RGB colour space
sRGB
Speakers manufacturer
OmniSonic
SSD capacity
512 GB
Storage media
SSD
Sustainability certificates
ENERGY STAR, EPEAT
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
Yes
Trial software
Microsoft 365 30-day trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB4 Gen 3x2 ports quantity
2
Video capturing speed
60 fps
Weight
1.247 kg
Wi-Fi certified
Yes
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax), Wi-Fi 7 (802.11be)
Width
285.65 mm
Windows Hello
Yes

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Price history over the last 6 months
Laptop Microsoft Surface Laptop 13 inch 13 inch Qualcomm Snapdragon 16 GB 512 GB Qualcomm Adreno GPU Windows 11 Pro
Current
R27,732
Lowest
R27,301
Highest
R28,768
Change 24H
+R232   +1%
Week
+R361   +1%
Month
+R77   +0%

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