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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro

Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
36 mo.
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
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R22,644
+R89 Reward
The DELL Pro PC14255 is a 14" laptop with a 1920 x 1200 IPS display, powered by an AMD Ryzen AI 7 PRO 350 processor running at 3.5 GHz. It includes 16 GB of DDR5 RAM, a 512 GB SSD and integrated AMD Radeon 860M graphics. The device comes in a platinum finish, weighs 1.36 kg and ships with Windows 11... Read More
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Stock 5 Code 305056 Brand DELL Model BTO602_PC14255_EMEA Warranty 3 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
Payment options
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The DELL Pro PC14255 is a 14" laptop with a 1920 x 1200 IPS display, powered by an AMD Ryzen AI 7 PRO 350 processor running at 3.5 GHz. It includes 16 GB of DDR5 RAM, a 512 GB SSD and integrated AMD Radeon 860M graphics. The device comes in a platinum finish, weighs 1.36 kg and ships with Windows 11 Pro and support for Wi‑Fi 6E and Bluetooth for modern connectivity.

Advantages

The combination of an AMD Ryzen AI 7 PRO 350 processor and 16 GB DDR5 memory provides responsive multitasking and efficient performance for typical business and productivity workloads. The 512 GB SSD delivers fast system boot and application load times, and the 14" IPS panel with 1920 x 1200 resolution offers clear visuals with increased vertical space compared to standard Full HD. Preinstalled Windows 11 Pro simplifies enterprise deployment and management while Wi‑Fi 6E and Bluetooth provide up-to-date wireless connectivity.

Suitable for

  • Office productivity and multitasking (documents, spreadsheets, email)
  • Remote work and videoconferencing
  • Web browsing, media playback and light photo editing
  • Enterprise deployment and managed IT environments

Key specifications

  • Display: 14" IPS, 1920 x 1200 pixels
  • Processor: AMD Ryzen AI 7 PRO 350, 3.5 GHz
  • Memory: 16 GB DDR5-SDRAM
  • Storage: 512 GB SSD
  • Graphics: Integrated AMD Radeon 860M
  • Operating system: Windows 11 Pro (preinstalled)
  • Wireless: Wi‑Fi 6E (802.11ax), Bluetooth
  • Weight: 1.36 kg
  • Colour: Platinum

How to use

Charge the laptop before first use, then power it on and follow the Windows 11 Pro setup prompts to configure language, user account and network settings. Install corporate or personal applications as required and use the built-in Wi‑Fi 6E or Bluetooth to connect to networks and peripherals. For optimal performance, keep the system updated through Windows Update and manage storage by using the SSD for frequently used applications and files.

Recommendations

For reliable day-to-day productivity, use the DELL Pro PC14255 on a stable surface with adequate ventilation, enable regular system updates and maintain backups of important data. When performing prolonged high-load tasks, consider connecting to mains power to ensure consistent CPU performance.
Key Highlights
  • Office productivity and multitasking (documents, spreadsheets, email)
  • Remote work and videoconferencing
  • Web browsing, media playback and light photo editing
  • Enterprise deployment and managed IT environments
  • Display: 14" IPS, 1920 x 1200 pixels
  • Processor: AMD Ryzen AI 7 PRO 350, 3.5 GHz
  • Memory: 16 GB DDR5-SDRAM
  • Storage: 512 GB SSD
  • Graphics: Integrated AMD Radeon 860M
  • Operating system: Windows 11 Pro (preinstalled)
  • Wireless: Wi‑Fi 6E (802.11ax), Bluetooth
  • Weight: 1.36 kg
  • Colour: Platinum
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
High Definition Audio
Battery capacity
55 Wh
Battery recharge time
4 h
Bluetooth
Yes
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
1.42
Carbon emissions, energy usage (kg of CO2e)
22.862
Carbon emissions, logistics (kg of CO2e)
3.408
Carbon emissions, manufacturing (kg of CO2e)
114.168
Colour name
Platinum Silver Color (Metallic Finish)
Combo headphone/mic port
Yes
Copilot key
Yes
Depth
225.3 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
35.6 cm (14")
Display resolution
1920 x 1200 pixels
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
Front camera resolution (numeric)
2.07 MP
Hall sensor
Yes
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.89 cm
Height (rear)
2.04 cm
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
M.2 SSD size
2230 (22 x 30 mm)
Maximum internal memory
64 GB
Maximum refresh rate
60 Hz
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
1 x 16 GB
Memory slots
2x SO-DIMM
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
AMD Ryzen AI
Non-operating altitude
-15.2 - 10668 m
NPU performance up to
50 TOPs
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
No
NVMe
Yes
On-board graphics card
Yes
On-board graphics card model
AMD Radeon 860M
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
0 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Pixel density
162 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5 mm
PowerShare
Yes
Processor boost frequency
5 GHz
Processor cache
24 MB
Processor cache type
L2 & L3
Processor cores
8
Processor family
AMD Ryzen AI 7 PRO
Processor frequency
3.5 GHz
Processor generation
AMD Ryzen AI PRO 300 Series
Processor manufacturer
AMD
Processor model
350
Processor threads
16
Product colour
Platinum
Product type
Laptop
RGB colour space
NTSC
Speaker power
2.5 W
SSD capacity
512 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Thunderbolt 4 ports quantity
2
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total carbon footprint (kg of CO2e)
142
Total processor performance up to
66 TOPs
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
No
Trial software
McAfee Business Protection 1-year,Microsoft Office Trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
45 W
Video capturing speed
30 fps
Weight
1.36 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
2400 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax)
Width
313.7 mm
WLAN controller manufacturer
MediaTek
WLAN controller model
MediaTek MT7922

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Price history over the last 6 months
Laptop Dell 14 inch Pro PC14255 — AMD Ryzen AI 7 PRO 350 3.5 GHz, 16GB RAM, 512GB SSD, AMD Radeon 860M, Windows 11 Pro
Current
R22,644
Lowest
R20,769
Highest
R26,320
Change 24H
+R433   +2%
Week
+R581   +3%
Month
+R709   +3%

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