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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver

Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
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R13,610
+R54 Reward
The Laptop Apple MacBook Neo 13-inch – A18 Pro is a compact clamshell notebook designed for everyday productivity, web browsing, media playback and light creative work. It features an Apple A18 Pro system on chip with a 6‑core CPU and a 5‑core Apple GPU, 8 GB of internal memory and a 256 GB solid‑st... Read More
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Stock 1 Code 2456463 Brand Apple Model Apple MacBook Neo 13” - czip A18 Pro z 6-rdzeniowym CPU GPU 5-co Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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The Laptop Apple MacBook Neo 13-inch – A18 Pro is a compact clamshell notebook designed for everyday productivity, web browsing, media playback and light creative work. It features an Apple A18 Pro system on chip with a 6‑core CPU and a 5‑core Apple GPU, 8 GB of internal memory and a 256 GB solid‑state drive. The 13‑inch Liquid Retina display offers a 2408×1506 resolution, and the device runs macOS Tahoe. The laptop is offered in Silver and weighs 1.23 kg, combining portability with a bright, high‑resolution screen and battery life sufficient for typical daily tasks.

Advantages

The MacBook Neo balances processing power and energy efficiency through the A18 Pro platform, providing responsive performance for web apps, office suites and light image or video editing. The high‑resolution 13‑inch display delivers sharp text and rich color reproduction suitable for content consumption and document work. A 256 GB SSD ensures fast system start‑up and application loading times, while the lightweight aluminum chassis makes the laptop easy to carry. Native macOS Tahoe integration provides seamless software updates, built‑in privacy and security features, and compatibility with a wide range of macOS applications.

Suitable for

  • Everyday office productivity and document editing
  • Web browsing, email and video conferencing
  • Media playback and streaming
  • Light photo editing and creative apps
  • Students and mobile professionals who prioritize portability

Key specifications

  • Display: 13" Liquid Retina, 2408 × 1506 pixels
  • Processor: Apple A18 Pro, 6 cores (CPU)
  • Graphics: Apple GPU with 5 cores (on‑board)
  • Memory: 8 GB internal RAM
  • Storage: 256 GB SSD
  • Operating system: macOS Tahoe
  • Wireless: Wi‑Fi 6E (802.11ax), Bluetooth 6.0
  • Battery capacity: 36.5 Wh (Lithium‑Ion)
  • Weight: 1.23 kg
  • Color: Silver

How to use

Power on the MacBook Neo by opening the lid or using the power key. Complete the initial macOS Tahoe setup by following on‑screen prompts to configure language, Wi‑Fi and an Apple ID if desired. Use the system settings to customize display brightness, power management and trackpad preferences. Install productivity or creative applications from the App Store or trusted vendors, and store files on the internal 256 GB SSD. For portable use, rely on the built‑in battery; connect the supplied charger for recharging and longer sessions.

Recommendations

For best performance, keep macOS and applications up to date, maintain at least 10–15% free storage on the SSD to ensure system responsiveness, and use Wi‑Fi 6E for the most reliable wireless connections. When performing heavier creative tasks, close unnecessary background apps to prioritize CPU and GPU resources. Use a protective sleeve or case to protect the lightweight chassis during transport.

Key Highlights
  • Everyday office productivity and document editing
  • Web browsing, email and video conferencing
  • Media playback and streaming
  • Light photo editing and creative apps
  • Students and mobile professionals who prioritize portability
  • Display: 13" Liquid Retina, 2408 × 1506 pixels
  • Processor: Apple A18 Pro, 6 cores (CPU)
  • Graphics: Apple GPU with 5 cores (on‑board)
  • Memory: 8 GB internal RAM
  • Storage: 256 GB SSD
  • Operating system: macOS Tahoe
  • Wireless: Wi‑Fi 6E (802.11ax), Bluetooth 6.0
  • Battery capacity: 36.5 Wh (Lithium‑Ion)
  • Weight: 1.23 kg
  • Color: Silver
Specifications
AC adapter included
No
Accessibility features
Voice Control, VoiceOver, Zoom, Increase Contrast, Reduce Motion, Siri and Dictation, Switch Control, Closed Captions, Text to Speech
Apple Intelligence
Yes
Audio formats supported
AAC, MP3, ALAC, FLAC
Battery capacity
36.5 Wh
Battery technology
Lithium-Ion (Li-Ion)
Bluetooth
Yes
Bluetooth Low Energy (BLE)
Yes
Bluetooth version
6.0
Browsing time (Wi-Fi)
11 h
Built-in microphone
Yes
Cables included
USB Type-C
Card reader integrated
No
Charging port type
USB Type-C
Compatible memory cards
Not supported
Continuous video playback time (streamed)
16 h
Depth
206.4 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
500 cd/m²
Display diagonal
13 "
Display number of colours
1.07 billion colours
Display resolution
2408 x 1506
Display technology marketing name
Liquid Retina
DisplayPorts quantity
0
Dolby technologies
Dolby Digital, Dolby Digital Plus, Dolby Atmos
Efficient cores
4
Ethernet LAN
No
Ethernet LAN (RJ-45) ports
0
Fingerprint reader
No
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080
HDMI ports quantity
0
Headphone outputs
1
Height
12.7 mm
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
High Dynamic Range 10+ (HDR10 Plus), High Dynamic Range 10 (HDR10), Hybrid Log-Gamma (HLG), Dolby Vision
Intel® Evo™ Platform Verified
No
Intel® Optane™ Memory module installed
No
Internal memory
8 GB
Introduction month
March
Introduction year
2026
Keyboard backlit
No
LED backlight
Yes
Maximum internal memory
8 GB
Maximum shipping altitude
10500 m
Memory bandwidth (max)
60 GB/s
Memory form factor
On-board
Micro HDMI ports quantity
0
Microphone modes
Voice Isolation, Wide Spectrum
Mini DisplayPorts quantity
0
Mini HDMI ports quantity
0
Mobile network connection
No
Mobile network generation
Not supported
Neural processor unit (NPU)
Apple Neural Engine (ANE)
Neural processor unit (NPU) cores
16
Non-operating altitude
0 - 4500
Number of built-in speakers
2
Number of external displays supported
1
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
No
On-board GPU manufacturer
Apple
On-board graphics card
Yes
On-board graphics card 4K support
Yes
On-board graphics card cores
5
On-board graphics card family
Apple
On-board graphics card model
Apple GPU
Operating altitude
0 - 3000
Operating relative humidity (H-H)
0 - 90
Operating system installed
macOS Tahoe
Operating temperature (T-T)
10 - 35
Optical drive type
No
Package depth
320.6 mm
Package height
227.8 mm
Package weight
1790 g
Package width
52.7 mm
Panel type
IPS
Performance cores
2
Pixel density
219 ppi
Pointing device
Trackpad
Pre-installed software
App Store, Books, Calendar, Contacts, FaceTime, Find My, Freeform, Games, GarageBand, Home, iMovie, iPhone Mirroring, Journal, Keynote, Mail, Maps, Messages, Music, News, Notes, Numbers, Pages, Passwords, Phone, Photo Booth, Photos, Podcasts, Preview, QuickTime Player, Reminders, Safari, Shortcuts, Stocks, Time Machine, Tips, TV, Voice Memos, Weather
Processor cores
6
Processor family
Apple A
Processor manufacturer
Apple
Processor model
A18 Pro
Product colour
Silver
Product type
Laptop
Ray tracing acceleration
Yes
Repairability index
6.8
RGB colour space
sRGB
Spatial audio
Yes
SSD capacity
256 GB
Storage media
SSD
Storage temperature (T-T)
-25 - 45
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total SSDs capacity
256 GB
Total storage capacity
256 GB
Touchscreen
No
USB 2.0 ports quantity
0
USB 2.0 Type-C ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
1
USB 3.2 Gen 2x2 Type-C ports quantity
0
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
35 W
USB Type-C required charging power (min)
20 W
USB4 Gen 2x2 ports quantity
0
USB4 Gen 3x2 ports quantity
0
Video decode engine
Yes
Video encode engine
Yes
Video formats supported
HEVC, H.264, AV1
Warranty period
1 year(s)
Weight
1.23 kg
Wi-Fi standards
Wi-Fi 6E (802.11ax)
Width
297.5 mm
Price history over the last 6 months
Laptop Apple MacBook Neo 13-inch – A18 Pro 6‑core CPU / 5‑core GPU, 8GB RAM, 256GB SSD, 13 inch 2408×1506, Silver
Current
R13,610
Lowest
R12,898
Highest
R14,288
Change 24H
-R428   -3%
Week
-R428   -3%
Month
-R490   -3%

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