LANCOM LANcare Direct Advanced 24/7 Service - S-Class - 5 Years (ESD)

The LANCOM LANcare Direct Advanced 24/7 Service provides comprehensive technical support and maintenance for LANCOM S-Class network devices. This 5-year subscription ensures around-the-clock access to expert engineers, advanced hardware replacement, and software updates, minimizing downtime and maximizing network reliability.

Advantages

With LANcare Direct Advanced 24/7, you benefit from direct access to LANCOM support engineers, 24/7/365 availability, and a 4-hour initial response time for critical incidents. The service includes advanced hardware replacement with next business day shipment, ensuring your network remains operational. Software updates and firmware upgrades are included, keeping your devices secure and up-to-date.

Suitable for

• Businesses using LANCOM S-Class network devices (small business/entry-level)
• Organizations requiring high availability and rapid incident resolution
• IT teams seeking expert support and proactive maintenance

Key specifications

• Service Type: Technical Support & Maintenance
• Service Level: Direct Advanced 24/7
• Service Duration: 5 Years
• Supported Device Class: S-Class
• Support Availability: 24/7/365
• Initial Response Time (Critical Incidents): 4 hours
• Hardware Replacement: Advanced Replacement (Next Business Day)
• Software Updates: Included
• Delivery Method: Electronic Software Delivery (ESD)
• Service Language: German, English

Recommendations

LANcare Direct Advanced 24/7 is the ideal choice for businesses that rely on their LANCOM network infrastructure and require premium support with fast hardware replacement and expert assistance around the clock.