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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Keyboard Lenovo 5N21M38328 Backlit for ThinkPad T14 Gen 5

Keyboard Lenovo 5N21M38328 Backlit for ThinkPad T14 Gen 5
Keyboard Lenovo 5N21M38328 Backlit for ThinkPad T14 Gen 5
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R2,942
The Lenovo 5N21M38328 is a backlit keyboard designed for the ThinkPad T14 Gen 5. It delivers responsive keys and an ergonomic layout to improve typing accuracy and comfort for everyday work and leisure. As an original replacement part, the keyboard is compatible with the specified Lenovo model and i... Read More
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Stock Out Of StockNo Stock Code 2193048 Brand LENOVO Model 5N21M38328 Warranty 2 Years

Shipping & Returns

The Lenovo 5N21M38328 is a backlit keyboard designed for the ThinkPad T14 Gen 5. It delivers responsive keys and an ergonomic layout to improve typing accuracy and comfort for everyday work and leisure. As an original replacement part, the keyboard is compatible with the specified Lenovo model and integrates directly with the laptop's backlight and input system.

Advantages

The keyboard features high-quality construction and a long service life. Backlighting allows for comfortable typing in low-light conditions, while the responsive key mechanism supports accurate and consistent input. Its black multicolour finish matches the ThinkPad aesthetic and maintains device uniformity.

Suitable for

  • Replacing a damaged or worn keyboard on ThinkPad T14 Gen 5
  • Upgrading to a backlit keyboard for improved low-light typing
  • Maintaining original Lenovo compatibility for repair or refurbishment

Key specifications

  • Manufacturer: Lenovo
  • Model / MPN: 5N21M38328
  • Compatibility: ThinkPad T14 Gen 5
  • Feature: Backlit keyboard
  • Colour: Black, Multicolour

How to use

Power off the laptop and disconnect any power sources. Remove the bottom cover of the ThinkPad T14 Gen 5 according to the service manual, detach the existing keyboard connector, and replace it with the Lenovo 5N21M38328 unit. Reconnect the keyboard cable, reassemble the laptop, and power on to test backlight and key functionality. Follow official Lenovo service instructions or use a qualified technician if unsure.

Recommendations

Handle the keyboard assembly with care to avoid damaging the ribbon cable or connectors. Use anti-static precautions during installation and verify firmware or BIOS settings if the backlight does not operate after installation.
Key Highlights
  • Replacing a damaged or worn keyboard on ThinkPad T14 Gen 5
  • Upgrading to a backlit keyboard for improved low-light typing
  • Maintaining original Lenovo compatibility for repair or refurbishment
  • Manufacturer: Lenovo
  • Model / MPN: 5N21M38328
  • Compatibility: ThinkPad T14 Gen 5
  • Feature: Backlit keyboard
  • Colour: Black, Multicolour
Specifications
Brand compatibility
Lenovo
Compatibility
ThinkPad T14 Gen 5
Connector location
Bottom right
Keyboard backlit
Yes
Numeric keypad
No
Product colour
Black, Multicolour
Type
Keyboard
Windows operating systems supported
Yes

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