IP Phone Mitel 6863 Black

The Mitel 6863 SIP Phone is an enterprise-grade two-line IP phone in black with a monochrome 2-line LCD display (approximately 6.98 cm). Designed for professional workers with light telephony needs, it combines a compact desktop footprint, programmable hard keys and a wireless handset to deliver reliable voice communications. The phone supports wideband audio codecs and Mitel Hi-Q audio technology for improved voice clarity, and includes dual 100 BaseT Ethernet ports with an integrated hardware switch and PoE Class 1 power support.

Advantages

The Mitel 6863 provides high-definition audio through wideband codecs and advanced audio processing, improving speech intelligibility on both handset and speakerphone. It offers efficient call management with dedicated hard keys, programmable buttons and storage for directories, caller logs and redial lists. Dual Ethernet ports with a hardware switch and PoE Class 1 support simplify deployment and reduce cabling and power adapter requirements. The compact design and environmentally conscious packaging add practical benefits for office environments.

Suitable for (tasks / use cases)

• Reception desks and shared workstations with light to moderate call volumes
• Office staff who need basic programmable keys and caller information
• Environments requiring PoE deployment or limited desktop space
• Locations where reliable wideband voice quality is needed for clear conversations

Key specifications

• Display: Monochrome LCD, 2 lines (approx. 6.98 cm)
• Lines: 2-line SIP phone
• Audio: Hi-Q HD wideband handset and speakerphone; support for common codecs (e.g., G.711, G.729)
• Connectivity: Dual 100 BaseT Ethernet ports with hardware-based switch
• Power: Power over Ethernet (PoE) Class 1; optional compliant AC adapter support
• Keys: Programmable hard keys, dedicated function keys (Transfer, Hold, Redial, Mute with LED, Speaker with LED, Options, Callers List) and 4-way navigation with Select/OK
• Security: User password protection
• Colour: Black

How to use

Connect the Mitel 6863 to your network using the Ethernet port and enable PoE or attach the optional power adaptor if required. Configure the phone via your SIP server or provisioning system using the device’s XML configuration capabilities. Use the programmable keys and dedicated function buttons to manage calls, access caller lists, place calls on hold and perform transfers. Adjust volume and audio settings directly from the phone’s interface; use the wireless handset or speakerphone for hands-free conversations.

Recommendations

For optimal voice quality, provision the phone with wideband codecs on your SIP PBX and use PoE where available to avoid separate power adapters. Keep firmware up to date and configure password protection for user accounts to maintain security.