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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey

HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
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R6,918
+R19 Reward
Full of features. Full of savings. Printing is seamless from start to finish with a cartridge-free printer designed for the whole family. Create a variety of outstanding-quality colour documents at a low cost, with up to three years of Original HP ink included in the box.[1]. Engineered ... Read More
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Add to Wish List Compare this Product
Stock 15 Code 1721529 Brand HP Model 9B5C5A Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
Epson WorkForce Pro WF-C4310DW inkjet printer Colour 4800 x 2400 DPI A4 Wi-Fi
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Full of features. Full of savings. Printing is seamless from start to finish with a cartridge-free printer designed for the whole family. Create a variety of outstanding-quality colour documents at a low cost, with up to three years of Original HP ink included in the box.[1].

Engineered for high-volume printing

Get up to 12,000 black or 8,000 colour pages of Original HP Ink included in the box.[5]

Exceptional HP quality

Count on dark, crisp text, and get vibrant colour graphics for all your prints.
Exceptional HP quality

Smart-guided buttons

Easily manage tasks with smart-guided buttons that illuminate and guide you through the printing process.

Convenient ink and paper management

Easily monitor ink and paper levels with automatic Low on Ink and paper sensors.

All the features you need

Get the features you need for work and other tasks with copy, and scan functions.

Seamless printing for home productivity

Speed through multi-page documents with automatic two-sided printing.Get faster, more reliable connections using dual band Wi-Fi® with self-healing.[4]Print and scan from your phone with HP Smart app.[2] Enjoy advanced scanning for 12 months with HP Smart Tank.[9]Easily manage tasks with smart-guided buttons that illuminate and guide you through the printing process.

Fully loaded with savings

Get up to 12,000 black or 8,000 colour pages of Original HP Ink included in the box.[6]Print at high volumes at an extremely low cost-per-page with this cartridge-free system.[5]Replenishing ink is clean and easy with HP’s innovative spill-free refill system.[7]

Environmentally-conscious printing

This printer is made from recycled printers and other electronics – more than 25% by weight of plastic.EPEAT Silver certified printer: an environmentally conscious choice.Count on easy cartridge recycling at no charge through HP Planet Partners.[8]
Key Highlights
  • Scan to PDF
  • Print, scan, copy, wireless
  • Print speed up to 15 ppm (black) and 9 ppm (color)
  • Up to 1200 x 1200 rendered dpi
  • Thermal inkjet Colour printing
  • 4800 x 1200 DPI
  • Printing colours: Black, Cyan, Magenta, Yellow
  • A4 15 ppm
  • Colour copying Colour scanning
  • Mopria Print Service, Apple AirPrint
  • Direct printing
  • USB port
  • Internal memory: 128 MB Built-in processor 800 MHz
  • 6.38 kg
Specifications
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
All-In-One-multitasking
Yes
Auto fit function
Yes
Borderless printing
Yes
Borderless printing media sizes
A4, Letter
Box contents
HP Smart Tank 7008 All-in-One; 2 x HP 32XL Black Original Ink Bottle; HP 31 Cyan Original Ink Bottle; HP 31 Magenta Original Ink Bottle; HP 31 Yellow Original Ink Bottle; HP Black Printhead; HP Tri-color Printhead; Ink caution flyer; Repacking flyer; Setup guide; Reference guide; Regulatory flyer; PT flyer; RoH-EAC Regulatory flyer; Power cord; Extended warranty flyer. For more information about fill and yield, see http://www.hp.com/go/learnaboutsupplies
Built-in display
Yes
Built-in processor
Yes
Bundled software
HP Printer Software, available online
Cables included
AC
Carbon emissions, end-of-life (kg of CO2e)
3
Carbon emissions, logistics (kg of CO2e)
2
Carbon emissions, manufacturing (kg of CO2e)
39
Card reader integrated
No
Certification
CISPR 32:2015/EN 55032:2015+A11:2020 Class B; CISPR24:2010+A1:2015/EN 55024:2010+A1:2015; EN55035:2017+A11:2020/CISPR35:2016; EN 61000-3-2:2019; EN 61000-3-3:2013+A1:2019; FCC CFR 47 Part 15 Subpart B; ICES-003 Issue 7:2020; EN 301 489-1 V2.2.3; EN 301 489-17 V3.2.2
Colour display
Yes
Colour name
OOV white
Compatible operating systems
Windows 11; Windows 10; Windows 7; macOS 12 Monterey; macOS 13 Ventura; macOS 14 Sonoma; macOS 15 Sequoia; Chrome OS
Control type
Buttons
Copier resize
25 - 400%
Copying
Colour copying
Country of origin
China, Thailand
Custom media length
127 - 355.6 mm
Custom media sizes
88.9 x 127 mm to 215.9 x 355.6 mm
Custom media width
88.9 - 215.9 mm
Depth
364 mm
Direct printing
Yes
Display
LCD
Display diagonal
1.27 cm (0.5")
Document formats supported
PDF
Duplex printing
Yes
Duplex printing mode
Auto
Electromagnetic compatibility
CISPR 32:2015/EN 55032:2015+A11:2020 Class B; CISPR24:2010+A1:2015/EN 55024:2010+A1:2015; EN55035:2017+A11:2020/CISPR35:2016; EN 61000-3-2:2019; EN 61000-3-3:2013+A1:2019; FCC CFR 47 Part 15 Subpart B; ICES-003 Issue 7:2020; EN 301 489-1 V2.2.3; EN 301 489-17 V3.2.2
Envelope feeder
No
Envelopes sizes
C5, C6, DL
Greyscale levels
256
Height
198.6 mm
HP GTIN (EAN/UPC)
198828400697, 198701840831
HP GTIN (EAN/UPC) with options
(622) 198828400697; (BHC) 198701840831
HP segment
Home
Image formats supported
BMP, JPEG, PNG, TIFF
Input colour depth
24 bit
Internal memory
128 MB
ISO A-series sizes (A0...A9)
A4, A5, A6
ISO C-series sizes (C0...C9)
C5, C6
JIS B-series sizes (B0...B9)
B5
Layers per pallet
6 pc(s)
Mac operating systems supported
Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura, Mac OS X 14.0 Sonoma, MacOS
Manufacturer warranty
Up to 3 years extended warranty upon registration at https://www.hp.com/go/SmartTank3yearswarranty . User replaceable parts have separate warranty periods.
Master (outer) cases per pallet layer
10 pc(s)
Maximum duty cycle
5000 pages per month
Maximum input capacity
250 sheets
Maximum internal memory
128 MB
Maximum ISO A-series paper size
A4
Maximum number of copies
99 copies
Maximum number of input trays
1
Maximum output capacity
100 sheets
Maximum print size
216 x 355.6 mm
Maximum resolution
4800 x 1200 DPI
Maximum scan area
216 x 297 mm
Maximum scan resolution
1200 x 1200 DPI
Mobile printing technologies
Mopria Print Service, Apple AirPrint
Number of print cartridges
4
Number of print heads
2
Number of users
3 user(s)
Operating temperature (T-T)
5 - 40 °C
Optical scanning resolution
1200 x 1200 DPI
Other operating systems supported
ChromeOS
Package depth
239 mm
Package height
410 mm
Package weight
9.2 kg
Package width
484 mm
Page description languages
PCL 3 GUI
Pallet dimensions (W x D x H)
1220 x 1015 x 2590 mm
Pallet dimensions (W x D x H) (imperial)
1219.2 x 1016 x 2590.8 mm (48 x 40 x 102")
Pallet gross weight
574 kg
Paper tray media types
Plain paper, Glossy paper, Photo paper, Recycled paper, Matte paper, Lightweight paper
Paper tray media weight
60 - 250 g/m²
PictBridge
No
Power consumption (off)
0.1 W
Power consumption (sleep)
2 W
Print resolution black
1200 x 1200 DPI
Print resolution colour
4800 x 1200 DPI
Print speed (black, draft quality, A4/US Letter)
23 ppm
Print speed (black, normal quality, A4/US Letter)
15 ppm
Print speed (colour, draft quality, A4/US Letter)
22 ppm
Print speed (colour, normal quality, A4/US Letter)
9 ppm
Print speed (ISO/IEC 24734) black
15 ppm
Print speed (ISO/IEC 24734) colour
9 ppm
Print technology
Thermal inkjet
Printing
Colour printing
Printing colours
Black, Cyan, Magenta, Yellow
Processor frequency
800 MHz
Product colour
Grey
Products per pallet
60 pc(s)
Recommended duty cycle
400 - 800 pages per month
Recommended humidity operating range
20 - 80%
Recommended operating temperature range (T-T)
15 - 30 °C
Recommended system requirements
Windows 11; Windows 10; 7; 32-bit or 64-bit; 2 GB available hard disk space; Internet connection; Internet Explorer. macOS 10.15 Catalina; macOS 11 Big Sur; macOS 12 Monterey; macOS 13 Ventura; macOS 14 Sonoma; macOS 15 Sequoia; 2 GB HD; Internet required.
Replacement cartridges
HP 32XL 135-ml Black bottle (~6000 pages), HP 31 70-ml Cyan bottle (~8000 pages), HP 31 70-ml Magenta bottle (~8000 pages), HP 31 70-ml Yellow bottle (~8000 pages); For more information about fill and yield see https://www.hp.com/go/learnaboutsupplies
Scan drivers
TWAIN
Scan technology
CIS
Scan to
Software
Scanning
Colour scanning
Sound power level (printing)
6.5 dB
Storage temperature (T-T)
-40 - 60 °C
Sustainability certificates
Blue Angel
Time to first page (black, normal)
14 s
Time to first page (colour, normal)
16 s
Total carbon emissions, w/o use phase (kg of CO2e)
4
Total carbon footprint (kg of CO2e)
50
Total input capacity
250 sheets
Total number of input trays
1
Total output capacity
100 sheets
Typical electricity consumption (TEC) number
0.30 kWh/Week
UNSPSC-code
43212104
USB 2.0 ports quantity
2
USB port
Yes
Weight
6.38 kg
Wi-Fi Direct
Yes
Width
427.5 mm
Windows operating systems supported
Windows 7, Windows 10, Windows 11

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Price history over the last 6 months
HP Smart Tank Tank Printer, Thermal inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Grey
Current
R6,918
Lowest
R5,242
Highest
R6,918
Change 24H
+R1,658   +32%
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