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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Hikvision DS-KV8402-IM Wired Control Panel, 2 MP HD, PoE, IP65, IK08, Black

Hikvision DS-KV8402-IM Wired Control Panel, 2 MP HD, PoE, IP65, IK08, Black
Hikvision DS-KV8402-IM Wired Control Panel, 2 MP HD, PoE, IP65, IK08, Black
0 reviews • Write a review
R2,892
The Hikvision DS-KV8402-IM is a professional wired control panel designed for video intercom and access control systems. Featuring a 2 MP HD camera with 129° horizontal field of view, IR night vision, and built-in microphone and speaker with noise suppression and echo cancellation, it delivers clear... Read More
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Stock Out Of StockNo Stock Code 3051493 Brand Hikvision Model DS-KV8402-IM Warranty 2 Years

Shipping & Returns

The Hikvision DS-KV8402-IM is a professional wired control panel designed for video intercom and access control systems. Featuring a 2 MP HD camera with 129° horizontal field of view, IR night vision, and built-in microphone and speaker with noise suppression and echo cancellation, it delivers clear two-way communication. The modular aluminum alloy housing with IP65 and IK08 ratings ensures durability in harsh environments. Powered via 12 VDC or PoE (IEEE 802.3af), it offers flexible installation.

Advantages

High-definition video and audio, robust weatherproof design, and versatile network integration make this control panel ideal for secure entry management.

Suitable for

  • Residential and commercial building entry systems
  • Secure access control in outdoor or indoor locations
  • Integration with Hikvision video intercom and security systems

Key specifications

  • Camera: 2 MP HD (1920 x 1080)
  • Field of View: 129° horizontal, 75° vertical
  • Night Vision: IR supplement light
  • Video Compression: H.264
  • Audio: Built-in omnidirectional microphone and loudspeaker with noise suppression and echo cancellation
  • Network: 10/100 Mbps Ethernet, TCP/IP, RTSP
  • Alarm Inputs: 4
  • Relay Outputs: 2
  • RS-485 Interface: 1
  • Power Supply: 12 VDC, PoE (IEEE 802.3af)
  • Power Consumption: < 10 W
  • IP Rating: IP65
  • IK Rating: IK08
  • Operating Temperature: -40°C to 60°C (-40°F to 140°F)
  • Material: Aluminum alloy
  • Design: Modular

Recommendations

For optimal performance, pair with Hikvision power supplies and network switches. Ensure proper grounding and surge protection for outdoor installations.

Specifications
AC input voltage
12 V
Brand
Hikvision
Category
Video Intercom Systems
Compatibility
Hikvision video intercom systems
Compatible operating systems
Windows, Linux, macOS
Compliance certificates
CE, FCC, RoHS
Data transfer rate
100 Mbit/s
EAN
6954273629229
Ethernet LAN
Yes
Ethernet LAN data rates
10,100 Mbit/s
Housing material
Aluminum alloy
Mac operating systems supported
Yes
Model
DS-KV8402-IM
MPN
DS-KV8402-IM
Operating relative humidity (H-H)
0 - 95%
Operating temperature (T-T)
-40 - 60 °C
Other operating systems supported
Linux
Product colour
Black
Sustainability certificates
RoHS
Sustainability compliance
RoHS
Warranty card
2 years
Weight
0.38 kg
Windows operating systems supported
Yes
Price history over the last 6 months
Hikvision DS-KV8402-IM Wired Control Panel, 2 MP HD, PoE, IP65, IK08, Black
Current
R2,892
Lowest
R2,890
Highest
R2,952
Change 24H
-R60   -2%
Week
+R2   +0%
Month
—   

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