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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
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We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC

IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
36 mo.
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
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R4,494
+R13 Reward
The Hikvision DS-2CD2346G2P-ISU/SL(2.8mm)(C) is a turret IP security camera for indoor and outdoor monitoring. It delivers a resolution of 3040 x 1368 pixels and uses a 2.8 mm fixed focal length lens with a 180° horizontal field of view and a vertical viewing angle of 81°, providing wide-area covera... Read More
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Stock 1 Code 130147 Brand Hikvision Model DS-2CD2346G2P-ISU/SL(2.8mm) Warranty 3 Years

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Estimated delivery Thursday, October 1
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The Hikvision DS-2CD2346G2P-ISU/SL(2.8mm)(C) is a turret IP security camera for indoor and outdoor monitoring. It delivers a resolution of 3040 x 1368 pixels and uses a 2.8 mm fixed focal length lens with a 180° horizontal field of view and a vertical viewing angle of 81°, providing wide-area coverage. The camera supports wired Ethernet connectivity, can be ceiling- or wall-mounted, and is available in white finish. It incorporates AcuSense deep-learning algorithms for human and vehicle classification to reduce false alarms.

Advantages

The camera offers high-resolution imaging with a wide 180° field of view for broad scene coverage and simplified installation options for ceiling or wall mounting. Built-in AcuSense technology classifies human and vehicle targets to improve alarm accuracy. Wired Ethernet support ensures stable network connection and consistent frame rate performance at 25 fps.

Suitable for

  • Monitoring entrances and corridors in commercial buildings
  • Wide-area coverage of retail spaces and lobbies
  • Perimeter observation of small outdoor areas
  • Indoor surveillance where ceiling or wall mounting is required

Key specifications

  • Resolution: 3040 x 1368 pixels
  • Lens: 2.8 mm fixed focal length
  • Field of view: 180° horizontal, 81° vertical
  • Frame rate: 25 fps
  • Connectivity: Wired Ethernet
  • Placement: Indoor & outdoor
  • Mounting: Ceiling/Wall
  • Sensor type: CMOS
  • Colour: White

How to use

Mount the camera on a ceiling or wall using appropriate fittings and connect it to a wired Ethernet network for power and data transmission (PoE if supported by your system). Aim the 2.8 mm lens to cover the intended area, considering the 180° field of view to avoid blind spots. Configure the camera via Hikvision management software or your NVR to enable AcuSense target classification and adjust sensitivity and detection zones according to the site layout.

Recommendations

For optimal classification performance, position the camera at a height that provides clear views of people and vehicles without obstructions, and review detection zone settings after installation to reduce false positives.
Key Highlights
  • Monitoring entrances and corridors in commercial buildings
  • Wide-area coverage of retail spaces and lobbies
  • Perimeter observation of small outdoor areas
  • Indoor surveillance where ceiling or wall mounting is required
  • Resolution: 3040 x 1368 pixels
  • Lens: 2.8 mm fixed focal length
  • Field of view: 180° horizontal, 81° vertical
  • Frame rate: 25 fps
  • Connectivity: Wired Ethernet
  • Placement: Indoor & outdoor
  • Mounting: Ceiling/Wall
  • Sensor type: CMOS
  • Colour: White
Specifications
Alarm input/output
Yes
Alert notification type
E-mail
Audio codecs
G.711/G.722.1/G.726/MP2L2/PCM/MP3/AAC-LC
Audio input channels
1
Audio output channels
1
Back Light Compensation (BLC)
Yes
Behavior analysis
Intrusion detection, Line crossing detection, Region entrance detection, Region exiting detection
Bit rate
32 Kbps - 8 Mbps
Bit rate control
Constant Bit Rate (CBR)/Variable Bit Rate (VBR)
Built-in HDD
No
Built-in microphone
Yes
Built-in speaker(s)
Yes
Camera shutter speed
1/3 - 1/100000
Card reader integrated
Yes
Certification
FCC: 47 CFR Part 15, Subpart B, CE-EMC: EN 55032: 2015, EN 61000-3-2:2019, EN 61000-3-3: 2013+A1:2019, EN 50130-4: 2011 +A1: 2014, RCM: AS/NZS CISPR 32: 2015, IC: ICES-003: Issue 7 UL: UL 62368-1, CB: IEC 62368-1: 2014+A11, CE-LVD: EN 62368-1: 2014/A11: 2017 CE-RoHS: 2011/65/EU, WEEE: 2012/19/EU, Reach: Regulation (EC) No 1907/2006
Compatible memory cards
MicroSD (TransFlash), MicroSDHC, MicroSDXC
Connectivity technology
Wired
Day/night mode
Yes
DC output current
0.88 A
DC output voltage
12
Detect distance (wide)
37 m
Diameter
140 mm
Digital watermark
Yes
Ethernet interface type
Fast Ethernet
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Field of view (FOV) angle
180 °
Fixed focal length
2.8 mm
Flash log
Yes
Form factor
Turret
Frame rate
25 fps
Gain control type
Auto
Heartbeat
Yes
Height
145.6 mm
Highlight Compensation (HLC)
Yes
Housing material
Metal
HTTPS encryption
Yes
Identify distance (wide)
3.5 m
Image quality adjustment
Brightness, Contrast, Saturation, Sharpness
Infra-red wavelength
850 nm
Infrared (IR) cut-off filter
Yes
Intelligent Video Surveillance (IVS) system features
Human detection, Vehicle detection
International Protection (IP) code
IP67
IP address filtering
Yes
Languages support
Multi
LED type
IR
Length
940 mm
Lens viewing angle, vertical
81
Maximum aperture number
1.6
Maximum memory card size
256 GB
Maximum resolution
3040 x 1368
Minimum illumination
0 lx
Mirror
Yes
Motion sensor
Yes
Mounting type
Ceiling/Wall
Networking standards
IEEE 802.1x
Night vision
Yes
Night vision distance
30
Noise reduction
Yes
Noise reduction technology
3D noise reduction
Number of cameras
1
Number of languages
33
Number of lenses
1
Number of sensors
2
Number of users
32 user(s)
Observe distance (wide)
15 m
Operating relative humidity (H-H)
0 - 95
Operating temperature (T-T)
-30 - 60
Optical sensor size
25.4 / 2.5
Package depth
230 mm
Package height
230 mm
Package weight
1700 g
Package width
230 mm
Pan range
-30 - 30
Password protection
Yes
Pixel counter
Yes
Placement supported
Indoor & outdoor
Power consumption (max)
10.5 W
Power consumption (Power over Ethernet (PoE))
12.5 W
Power source type
DC
Product colour
White
Progressive scan
Yes
Protection features
Dust resistant, Water resistant
Quality of Service (QoS) support
Yes
Recognize distance (wide)
7 m
Region of Interest (ROI) encoding
Yes
Reset button
Yes
Sample rate
48 kHz
Security algorithms
TLS
Sensor type
CMOS
Signal-to-Noise Ratio (SNR)
52 dB
Storage relative humidity (H-H)
0 - 95
Storage temperature (T-T)
-30 - 60
Supported network protocols
TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, NTP, UPnP, SMTP, IGMP, 802.1X, QoS, IPv6, UDP, Bonjour, SSL/TLS, PPPoE, SNMP, Websocket, Websockets
Tilt angle range
-75 - 75
Total megapixels
4 MP
Type
IP security camera
User access level
Administrator, Operator, User
Video compression formats
H.264, H.264+, H.265, H.265+, M-JPEG
Video streaming
Yes
Web browser
Yes
Wide Dynamic Range (WDR)
Yes

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Price history over the last 6 months
IP security camera Hikvision DS-2CD2346G2P-ISU/SL 4MP turret, 2.8 mm lens, 180° FOV, IR 30 m, IP67, PoE/DC
Current
R4,494
Lowest
R3,309
Highest
R4,573
Change 24H
-R79   -2%
Week
+R740   +20%
Month
+R709   +19%

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