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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall

Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
0 reviews • Write a review
R13,706
+R46 Reward
The Hikvision DS-2DE4425IW-DE(T5) is a professional-grade outdoor IP security camera featuring a dome form factor with flexible ceiling or wall mounting options. Engineered for reliable 24/7 surveillance, this wired PTZ camera delivers crisp 2560 x 1440 pixel resolution and supports day/night operat... Read More
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Stock 3 Code 332548 Brand Hikvision Model DS-2DE4425IW-DE(T5) Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
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The Hikvision DS-2DE4425IW-DE(T5) is a professional-grade outdoor IP security camera featuring a dome form factor with flexible ceiling or wall mounting options. Engineered for reliable 24/7 surveillance, this wired PTZ camera delivers crisp 2560 x 1440 pixel resolution and supports day/night operation for clear imaging in varying light conditions.

Key features

  • 4MP (2560 x 1440) resolution for detailed video capture
  • 25x optical zoom and 16x digital zoom for flexible viewing distances
  • 1/2.8" progressive scan CMOS sensor for high-quality image performance
  • Horizontal viewing angle of 55°, vertical 33°, and diagonal 61.5°
  • Focal length range of 4.8–120 mm for versatile scene coverage
  • Designed for outdoor use with wired connectivity and PTZ functionality
  • Mounts to ceiling or wall with a durable white dome housing
Specifications
Alarm input/output
Yes
Audio input channels
1 channels
Audio output channels
1 channels
Auto focus
Yes
Back Light Compensation (BLC)
Yes
Bluetooth
No
Brand
Hikvision
Built-in HDD
No
Camera pan control
Yes
Camera shutter speed
1/1 - 1/30000 s
Camera tilt control
Yes
Card reader integrated
Yes
Category
Security Cameras
Compatible memory cards
MicroSDXC
Connectivity technology
Wired
Day/night mode
Yes
DC output voltage
12
Diameter
16.4 cm
Digital zoom
16x
EAN
6931847127138
Ethernet interface type
Fast Ethernet
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Focal length range
4.8 - 120 mm
Focus
Motorized/Manual
Form factor
Dome
Frame rate
30 fps
Height
290 mm
Highlight Compensation (HLC)
Yes
HTTPS encryption
Yes
Image quality adjustment
Contrast
Infrared (IR) cut-off filter
Yes
Intelligent Video Surveillance (IVS) system features
Face detection
International Protection (IP) code
IP66
IP address filtering
Yes
LED type
IR
Lens viewing angle, horizontal
55°
Maximum aperture number
1.6
Maximum memory card size
256 GB
Maximum resolution
2560 x 1440 pixels
Model
DS-2DE4425IW-DE(T5)
Mounting type
Ceiling/wall
MPN
DS-2DE4425IW-DE(T5)
Networking standards
IEEE 802.1x
Night vision
Yes
Night vision distance
100 m
Noise reduction
Yes
Noise reduction technology
3D noise reduction
Number of cameras
1
Number of lenses
1
Number of sensors
1
Number of users
32 user(s)
Operating relative humidity (H-H)
0 - 90%
Operating temperature (T-T)
-30 - 65 °C
Optical sensor size
25.4 / 2.8 mm (1 / 2.8")
Optical zoom
25x
Pan preset speed
80 °/sec
Pan range
0 - 360°
Pan speed
80 °/sec
Password protection
Yes
Placement supported
Outdoor
Power consumption (max)
18 W
Power source type
DC, PoE
Privacy masking
Yes
Product colour
White
Product type
Storage Drive
Progressive scan
Yes
PTZ control
Yes
Quality of Service (QoS) support
Yes
Region of Interest (ROI) encoding
Yes
Reset button
Yes
Resolution
2560 x 1440
Sample rate
48 kHz
Security algorithms
EAP-TLS
Sensor type
CMOS
Size
290 mm
Supported graphics resolutions
1920 x 1080 (HD 1080)
Tilt angle range
-15 - 90°
Tilt speed
80 °/sec
Total megapixels
4 MP
Type
IP security camera
Video compression formats
M-JPEG
Video motion detection
Yes
Video streaming
Yes
Voice codecs
PCM
Web-based management
Yes
Weight
2 kg
Wi-Fi
No
Wide Dynamic Range (WDR)
Yes
Zoom capability
Yes
Price history over the last 6 months
Hikvision DS-2DE4425IW-DE(T5) security camera Dome IP security camera Outdoor 2560 x 1440 pixels Ceiling/wall
Current
R13,706
Lowest
R10,090
Highest
R13,706
Change 24H
+R1,882   +16%
Week
+R2,561   +23%
Month
+R2,640   +24%

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