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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Ecovacs Deebot T50 Omni Robot Vacuum Cleaner with Auto-Empty Station, 8000 Pa Suction, Hot Water Mop Washing, TrueMapping 2.0, AIVI 3D 2.0, Black DDX57

Ecovacs Deebot T50 Omni Robot Vacuum Cleaner with Auto-Empty Station, 8000 Pa Suction, Hot Water Mop Washing, TrueMapping 2.0, AIVI 3D 2.0, Black DDX57
Ecovacs Deebot T50 Omni Robot Vacuum Cleaner with Auto-Empty Station, 8000 Pa Suction, Hot Water Mop Washing, TrueMapping 2.0, AIVI 3D 2.0, Black DDX57
0 reviews • Write a review
R8,553
+R31 Reward
With 8000 Pa suction power, the Ecovacs Deebot T50 Omni delivers deep cleaning on carpets and hard floors. The TrueMapping 2.0 dToF LiDAR navigation creates precise maps, while AIVI 3D 2.0 obstacle avoidance recognizes and avoids objects like cables and shoes.OverviewThe Deebot T50 Omni combines pow... Read More
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Stock 11 Code 3544717 Brand ECOVACS Model DDX57 Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
Payment options
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With 8000 Pa suction power, the Ecovacs Deebot T50 Omni delivers deep cleaning on carpets and hard floors. The TrueMapping 2.0 dToF LiDAR navigation creates precise maps, while AIVI 3D 2.0 obstacle avoidance recognizes and avoids objects like cables and shoes.

Overview

The Deebot T50 Omni combines powerful vacuuming with OZMO Turbo 2.0 rotating pressure mopping. The Omni station automatically empties the dustbin into a 3L dust bag, washes the mop pads with hot water up to 70°C, and dries them with hot air. The robot has a 5200 mAh battery providing up to 260 minutes of runtime.

What stands out

  • 8000 Pa suction power for deep cleaning
  • Auto-empty station with 3L dust bag
  • Hot water mop washing and hot air drying
  • TrueMapping 2.0 and AIVI 3D 2.0 for precise navigation and obstacle avoidance
  • Multi-floor mapping with virtual walls and no-go zones

Technical details

  • Suction power: 8000 Pa
  • Battery capacity: 5200 mAh
  • Max runtime: 260 minutes (vacuuming only)
  • Dustbin capacity (robot): 300 mL
  • Water tank capacity (robot): 80 mL
  • Clean water tank (station): 4 L
  • Dirty water tank (station): 4 L
  • Noise level: <68 dB
  • Max climbing ability: 20 mm
  • Wi-Fi: 2.4 GHz
  • Voice control: Amazon Alexa, Google Assistant

Our verdict

The Ecovacs Deebot T50 Omni is a high-end robot vacuum with a comprehensive auto-empty and mop maintenance station. Its strong suction, advanced navigation, and hot water mop washing make it ideal for busy households seeking minimal manual intervention.

Specifications
Battery capacity
5200 mAh
Brand
Ecovacs
Category
Robot Vacuum Cleaner
EAN
6970135034673
Model
Deebot T50 Omni
MPN
DDX57
Noise level
<68 dB
Product colour
Black
Remotely operated
Yes
Smartphone/tablet remote support
Yes
Water tank capacity
80 mL
Weight
1 kg
Wi-Fi
Yes
Works with Amazon Alexa
Yes
Works with the Google Assistant
Yes
Price history over the last 6 months
Ecovacs Deebot T50 Omni Robot Vacuum Cleaner with Auto-Empty Station, 8000 Pa Suction, Hot Water Mop Washing, TrueMapping 2.0, AIVI 3D 2.0, Black DDX57
Current
R8,553
Lowest
R8,129
Highest
R8,553
Change 24H
+R425   +5%
Week
—   
Month
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