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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P

Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
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R7,775
+R30 Reward
The Eaton Tripp Lite Series USB 3.2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) delivers high-speed, reliable connectivity over an extended 20-meter distance. Designed for professional installations, this active optical cable combines a USB Type A male connector to a USB Type B male connecto... Read More
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Stock 1 Code 1428649 Brand TRIPP LITE Model U328F-20M Warranty 2 Years

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The Eaton Tripp Lite Series USB 3.2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) delivers high-speed, reliable connectivity over an extended 20-meter distance. Designed for professional installations, this active optical cable combines a USB Type A male connector to a USB Type B male connector, ensuring seamless data transfer for compatible devices in plenum spaces.

Key features

  • USB 3.2 Gen 1 interface supports data transfer rates up to 5 Gbps for efficient performance
  • 20-meter length enables flexible setup in large or hard-to-reach areas without signal degradation
  • Plenum-rated construction meets safety standards for use in air-handling spaces
  • Active optical fiber technology maintains signal integrity over long distances
  • Durable PVC jacket provides protection and longevity in demanding environments
  • Plug-and-play design requires no external power or drivers for easy installation
  • Compliant with FCC, RoHS, and REACH standards for safety and compatibility
Specifications
Brand
Tripp
Category
USB Cables
EAN
37332260277
Model
U328F-20M
MPN
U328F-20M
Product colour
Black
Product type
Cable
Price history over the last 6 months
Eaton Tripp Lite Series USB 3,2 Gen 1 Plenum-Rated Fiber Active Optical Cable (AOC) - A/B M/M, Black, 20m - USB Cable - USB Type A (M) to USB Type B (M) - USB 3,2 Gen 1 - 20,0m - P
Current
R7,775
Lowest
R7,703
Highest
R8,814
Change 24H
-R0   0%
Week
+R72   +1%
Month
+R14   +0%

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