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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L

Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
0 reviews • Write a review
R17,903
+R49 Reward
X40 Ultra Complete combines cutting-edge robotic features for a simple cleaning routine. SideReach™reaches typically unreachable areas, MopExtend™ RoboSwing technology ensures thorough mopping, and an RGB sensor smartly detects the level of dirt. The self-cleaning washboard and mop use 70℃ hot water... Read More
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Stock 15 Code 29228 Brand DREAME Model RLX63CE-2 Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
X40 Ultra Complete combines cutting-edge robotic features for a simple cleaning routine. SideReach™reaches typically unreachable areas, MopExtend™ RoboSwing technology ensures thorough mopping, and an RGB sensor smartly detects the level of dirt. The self-cleaning washboard and mop use 70℃ hot water* to reduce stains, while a leading 12,000Pa* suction picks up pet hair and dirt with fewer passes..

Dreame X40 Ultra Complete. Dust container type: Bagless, Product colour: White, Shape: Round. Dust capacity (vacuum cleaner): 0.3 L, Base station functions: Charging, Purification, Noise level: 76 dB. Battery technology: Lithium-Ion (Li-Ion), Battery capacity: 6400 mAh, Runtime: 260 min. Diameter: 35 cm, Height: 97 mm, Width: 350 mm. Package volume: 140617 cm³, Package width: 447 mm, Package depth: 490 mm

Key Highlights
  • Smart Mop & Washboard Cleaning
  • MopExtend RoboSwing Technology
  • Hands-Free Base Station
  • Removable Mop for Carpet Cleaning
  • OmniDirt Detection Technology
  • Precision Mopping Strategy
  • Bagless 3.2 L White
  • Built-in display
  • Number of wheels: 2 Number of brushes: 2
  • Wet mopping Programming function Number of programs: 1
  • Automatic base station return Allergy care
  • Wi-Fi
  • 76 dB
  • Lithium-Ion (Li-Ion) 6400 mAh Runtime: 260 min Charging time: 4.5 h
  • 12000 Pa
Specifications
24-hour scheduling
Yes
AC adapter included
Yes
Accessories included
7
Allergy care
Yes
Automatic base station return
Yes
Automatic mop drying
Yes
Automatic routing
Yes
Base station
Yes
Base station functions
Charging, Purification
Batteries included
Yes
Battery capacity
6400 mAh
Battery level indicator
Yes
Battery technology
Lithium-Ion (Li-Ion)
Battery voltage
14.4 V
Battery weight
397 g
Brand-specific features
1
Brush material
Rubber
Brush type
Roller brush & Side brush
Built-in display
Yes
Built-in sensors details
Dual line laser+AI+RGB+LED
Bumper guard
Yes
Charging time
4.5 h
Cloud-managed
No
Customs product code (TARIC)
8508600000
Delayed start timer
Yes
Depth
350 mm
Diameter
35 cm
Dimensions (LxWxH)
1100 x 900 x 2084 mm
Dust capacity
3.2 L
Dust capacity (base)
3.2 L
Dust capacity (total)
3.2 L
Dust capacity (vacuum cleaner)
0.3 L
Dust container full indicator
Yes
Dust container type
Bagless
Dust container type (base)
Dust bag
Easy to clean
Yes
Edge recognition
Yes
Expanded Polystyrene (EPS) packaging weight
0 g
Export Control Classification Number (ECCN)
EAR99
Filter
1
Floor surfaces supported
Carpet, Hard floor, Laminate, Linoleum, Parquet, Tiles, Vinyl, Wood
Floor type
wood
Height
97 mm
Integrated sensors
Drop sensor, Floor sensor, Laser, Ultrasonic sensor
Manual
Yes
Maximum input power
1000 W
Metal packaging weight
0 g
Mobile operating systems supported
Android, iOS
Mop included
Yes
Navigation type
Laser Distance Sensor (LDS)
Noise level
76 dB
Number of brushes
2
Number of filters
1 pc(s)
Number of packages
1
Number of programs
1
Number of sensors
1
Number of wheels
2 wheel(s)
Obstacle detection
Yes
Package depth
490 mm
Package dimensions (LxWxH)
453 x 501 x 648 mm
Package height
642 mm
Package type
Box
Package volume
140617 cm³
Package weight
20.1 kg
Package width
447 mm
Paper packaging weight
4.86 kg
Plastic packaging weight
340 g
Power cord included
Yes
Product colour
White
Products per pallet
12 pc(s)
Programming function
Yes
Rechargeable
Yes
Rechargeable battery
Yes
Remote control included
No
Remote scheduling
Yes
Remotely operated
Yes
Runtime
260 min
Self-emptying dust container
Yes
Sensor
1
Shape
Round
Smartphone/tablet remote support
Yes
Stairs detection
Yes
Suction power
12000 Pa
Threshold climbing (max)
2.2 cm
Timer
Yes
Total weight
14.9 kg
UK Trade Tariff code
8508600000
User guide
Yes
Vacuum cleaner programs
Area, Auto, Carpet, Corner, Edge, Individual, Long skirting, Manual, Max, Parallel lines, Perimeter, Repeat, Scrubbing, Spot, Standard, Strong, Sweep, Target, Turbo, Wall-following
Virtual barrier included
Yes
Warranty card
Yes
Water tank capacity
4.5 L
Weight
4.07 kg
Wet mopping
Yes
Wi-Fi
Yes
Width
350 mm
Wood packaging weight
0 g
Works with Amazon Alexa
Yes
Works with the Google Assistant
Yes

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Price history over the last 6 months
Dreame X40 Ultra Complete, Bagless, White, Round, Dust bag, 2 wheel(s), 0.3 L
Current
R17,903
Lowest
R12,345
Highest
R18,755
Change 24H
+R5,426   +43%
Week
+R5,558   +45%
Month
+R5,230   +41%

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