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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black

DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
36 mo.
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
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R25,443
+R101 Reward
16-inch laptop offering built-in AI capabilities and exceptional battery life with AMD processors in a sleek and durable design. DELL Pro 16 PC16255. Product type: Laptop, Form factor: Clamshell. Processor family: AMD Ryzen™ 5 PRO, Processor model: 230, Processor frequency: 3.5 GHz. Display diagona... Read More
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Stock 5 Code 305042 Brand DELL Model BTO510_PC16255_EMEA_NORD Warranty 3 Years

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Estimated delivery Tuesday, October 6
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16-inch laptop offering built-in AI capabilities and exceptional battery life with AMD processors in a sleek and durable design.

DELL Pro 16 PC16255. Product type: Laptop, Form factor: Clamshell. Processor family: AMD Ryzen™ 5 PRO, Processor model: 230, Processor frequency: 3.5 GHz. Display diagonal: 40.6 cm (16"), HD type: Full HD+, Display resolution: 1920 x 1200 pixels. Internal memory: 16 GB, Internal memory type: DDR5-SDRAM. Total storage capacity: 1 TB, Storage media: SSD. On-board graphics card model: AMD Radeon 760M. Operating system installed: Windows 11 Pro. Product colour: Black

Key Highlights
  • Windows 11 Pro 64-bit
  • AMD Ryzen 5 PRO 230 (22MB Cache, 3.5GHz)
  • 40.6 cm (16") Full HD+ 1920 x 1200 IPS
  • 16GB DDR5-SDRAM (1 x 16) & 1000GB SSD
  • Laptop Clamshell Black
  • AMD Ryzen™ 5 PRO 230 3.5 GHz Processor cores: 6
  • 40.6 cm (16") Full HD+ 1920 x 1200 pixels IPS 16:10
  • 16 GB DDR5-SDRAM 1 x 16 GB
  • 1 TB SSD
  • AMD Radeon 760M
  • Wi-Fi 6E (802.11ax) Ethernet LAN 10,100,1000 Mbit/s Bluetooth
  • 65 W
  • Windows 11 Pro 64-bit
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
High Definition Audio
Battery recharge time
4 h
Bluetooth
Yes
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
3.04
Carbon emissions, energy usage (kg of CO2e)
25.08
Carbon emissions, logistics (kg of CO2e)
6.072
Carbon emissions, manufacturing (kg of CO2e)
97.812
Colour gamut
45%
Colour name
Magnetite
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
Copilot key
Yes
DC-in jack
Yes
Depth
251.8 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
1920 x 1200 pixels
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
Front camera resolution (numeric)
2.07 MP
GPU performance up to
16 TOPs
Hall sensor
Yes
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.89 cm
Height (rear)
2.08 cm
Infrared (IR) camera
Yes
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
M.2 SSD size
2230 (22 x 30 mm)
Maximum internal memory
64 GB
Maximum refresh rate
60 Hz
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
1 x 16 GB
Memory slots
2x SO-DIMM
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
AMD Ryzen AI
Non-operating altitude
-15.2 - 10668 m
NPU performance up to
16 TOPs
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
Yes
NVMe
Yes
On-board graphics card
Yes
On-board graphics card model
AMD Radeon 760M
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
0 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Pixel density
141 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5 mm
PowerShare
Yes
Privacy camera
Yes
Privacy type
Privacy shutter
Processor boost frequency
4.9 GHz
Processor cache
22 MB
Processor cache type
L2 & L3
Processor cores
6
Processor family
AMD Ryzen 5 PRO
Processor frequency
3.5 GHz
Processor manufacturer
AMD
Processor model
230
Processor threads
12
Product colour
Black
Product type
Laptop
RGB colour space
NTSC
Speaker power
2.5 W
SSD capacity
1 TB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total carbon emissions, w/o use phase (kg of CO2e)
106.92
Total carbon footprint (kg of CO2e)
132
Total processor performance up to
31 TOPs
Total SSDs capacity
1 TB
Total storage capacity
1 TB
Touchscreen
No
Trial software
McAfee Business Protection 1-year,Microsoft Office Trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
45 W
USB4 Gen 3x2 ports quantity
2
Video capturing speed
30 fps
Weight
1.94 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
2400 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax)
Width
358 mm
WLAN controller manufacturer
MediaTek
WLAN controller model
MediaTek MT7922

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Price history over the last 6 months
DELL Pro 16 PC16255 AMD Ryzen™ 5 PRO 230 Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 1 TB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
Current
R25,443
Lowest
R24,726
Highest
R28,975
Change 24H
+R434   +2%
Week
+R646   +3%
Month
-R2,327   -8%

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