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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White

Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
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R3,936
+R13 Reward
Professional-grade wireless gaming headset featuring 50mm graphene-coated drivers, 2-Mic AI Noise Cancellation and Active Noise Cancellation. Engineered with input from professional esports athletes. Endorsed by champions. Engineered by experts. A professional-grade gaming hea... Read More
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Stock 3 Code 132295 Brand DELL Model PRO-HS-W-DEAM Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
Payment options
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Professional-grade wireless gaming headset featuring 50mm graphene-coated drivers, 2-Mic AI Noise Cancellation and Active Noise Cancellation. Engineered with input from professional esports athletes.
Endorsed by champions. Engineered by experts.

Endorsed by champions. Engineered by experts.

A professional-grade gaming headset designed with input and expertise from Team Liquid, and 100+ other esports athletes.50mm Graphene-Coated DriversHigh-fidelity audio tuned for gaming delivers a more immersive audio experience.Active Noise CancellationBlock external noises and stay focused on your game.Two-Mic AI Noise CancellationAI-trained microphone focuses on your voice for crystal clear communication.Long-Lasting Battery LifeGame for longer with up to 75 hours of battery life and 15-minute rapid charging.

Alienware Pro Headset

CoreJJ | League of Legends Pro"The Alienware Pro Headset is built for champions. Comfortable fit, powerful audio, and reliable mic."Yeon | League of Legends Pro"With the Alienware Pro Headset, I can hear every detail. It’s a game-changer in competitive play."Max | World of Warcraft Pro"In esports, maintaining focus is crucial. The Alienware Pro Headset’s ANC and comfortable fit ensure nothing breaks my concentration."Insania | DOTA 2 Pro"Communication is key in esports. The 2-mic AI noise cancellation makes my shot calls crystal clear."Impact | League of Legends Pro"The Alienware Pro Headset gives me the edge I need to win. Every sound, every detail, it’s all there."Umti | League of Legends Pro"The comfort of the Alienware Pro Headset lets me focus on my teammates and alert from my enemies."
Alienware Pro Headset
50mm Graphene-Coated Drivers

50mm Graphene-Coated Drivers

Superior audio right out of the box. Lightweight and responsive, the gold standard of professional gaming audio drivers deliver clarity without distortion.

Two-Mic AI Noise Cancellation

AI-trained microphone focuses on your voice for crystal clear communication.
Two-Mic AI Noise Cancellation
Active Noise Cancellation

Active Noise Cancellation

Stay immersed in the game and team communications with ANC technology. Block out distracting noises and stay dialed in.

Audio quality endorsed by the pros

Superior sound: Experience clearer audio and immersive sound with High-Res certified digital audio .Tuned with professionals: Bass, mids, and highs were tuned using pro input to be optimised for competitive gaming​.
Audio quality endorsed by the pros
Convenient connectivity

Convenient connectivity

ConnectivityTri-mode connectivity via 2.4GHz, Bluetooth and USBBattery lifeUp to 75 hours via Bluetooth across devices and platforms or 70 hours via 2.4GHz (with ANC off)Charging15-minute rapid charging for up to 8 hours playback (ANC off)

Tailor your sound

Alienware Command Center allows you to customise your preferences and sound experience through the integration of Dolby Atmos technology.
Tailor your sound

How to use

Charge the headset fully using the supplied cable before first use. For wireless use, pair via Bluetooth or connect the RF dongle to your PC or console and follow pairing instructions. For wired use, connect via USB. Adjust the boom microphone for optimal voice capture and enable AI noise cancellation and ANC in the device settings or companion app if available. Monitor battery level and recharge when needed.

Recommendations

Use the RF connection for lowest latency in competitive gaming; enable ANC in noisy environments; keep firmware updated through the manufacturer app to ensure optimal microphone performance and compatibility.

Key Highlights
  • Color options: Black, White
  • Form factor: Over-ear (circumaural)
  • Drivers: 50 mm, graphene-coated
  • Frequency response: 20 - 40,000 Hz
  • Microphone: Boom type; dual microphones with AI noise cancellation
  • Connectivity: Wired & wireless — USB, Bluetooth, RF (up to 30 m)
  • Battery: Built-in 750 mAh rechargeable battery
Specifications
AC adapter included
No
Audio adapters included
USB
Battery capacity
750 mAh
Battery life
75 h
Battery type
Built-in battery
Bluetooth
Yes
Cables included
USB Type-A to USB Type-C
Colour name
Lunar Light
Compatibility
Alienware x17 R2 Alienware x15 R2 Alienware x14 R1 Alienware x14 R2 Alienware x16 Alienware x16 R2 Alienware m18 Alienware m18 R2 Alienware m16 Alienware m16 R2 Alienware m15 R7 Alienware m17 R5 Alienware m17 R5 AMD Alienware Aurora R16 Alienware Aurora R15 Alienware Aurora R15 AMD Dell G15 5530 Dell G15 5535 Dell G16 7630 Alienware Aurora R13 Alienware Aurora Ryzen Edition R14 Alienware Aurora R12 Dell G16 7620 Dell G15 5525 Dell G15 5520 Dell G15 5521 Third-party/Non-Alienware systems
Connectivity technology
Wired & Wireless
Continuous audio playback time
75 h
Continuous audio playback time (ANC off)
70 h
Control type
Buttons, Rotary
Depth
148 mm
Detachable microphone
Yes
Dolby technologies
Dolby Atmos
Driver type
Graphene
Driver unit
5 cm
Ear coupling
Circumaural
Ear pad material
Memory foam
Ear pads
Yes
Fast charging
Yes
Fast charging time
15 min
Frequency band
2.4 GHz
Headphone frequency
20 - 40000 Hz
Headset type
Binaural
Height
205 mm
Hybrid noise-canceling
Yes
LED indicators
Yes
Maximum input power
50 mW
Microphone direction type
Unidirectional
Microphone mute
Yes
Microphone noise-canceling
Yes
Microphone type
Boom
Mobile operating systems supported
Android, iOS
Noise canceling
Yes
Noise canceling type
Active
Number of microphones
2
Operating keys
ANC control, Mute
Operating relative humidity (H-H)
5 - 90%
Operating temperature (T-T)
5 - 40 °C
Product colour
Black, White
Product type
Headset
Quantity
1
Receiver included
Yes
Rechargeable battery
Yes
Recommended usage
Gaming
RF connectivity
Yes
Storage temperature (T-T)
-5 - 45 °C
Talk time
35 h
USB connectivity
Yes
USB connector
USB Type-C
USB Type-C charging port
Yes
USB Type-C required charging power (max)
2.5 W
USB Type-C required charging power (min)
2.5 W
Volume control
Rotary
Warranty period
2 year(s)
Wearing style
Head-band
Weight
315 g
Width
90.2 mm
Windows operating systems supported
Windows 10, Windows 11
Wireless range
30 m
Wireless receiver interface
USB Type-C

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Price history over the last 6 months
Alienware PRO-HS-G-DEAM Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Current
R3,936
Lowest
R3,664
Highest
R4,677
Change 24H
+R232   +6%
Week
+R267   +7%
Month
-R50   -1%

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