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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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CANYON MW-18, 2.4GHz Wireless Rechargeable Mouse with Pixart sensor, 4keys, Silent switch for right/left keys,DPI: 800/1200/1600, Max. usage 50 hours for one time full charged, 300

CANYON MW-18, 2.4GHz Wireless Rechargeable Mouse with Pixart sensor, 4keys, Silent switch for right/left keys,DPI: 800/1200/1600, Max. usage 50 hours for one time full charged, 300
CANYON MW-18, 2.4GHz Wireless Rechargeable Mouse with Pixart sensor, 4keys, Silent switch for right/left keys,DPI: 800/1200/1600, Max. usage 50 hours for one time full charged, 300
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R655
+R2 Reward
CANYON MW-18, 2.4GHz Wireless Rechargeable Mouse with Pixart sensor, 4keys, Silent switch for right/left keys,DPI: 800/1200/1600, Max. usage 50 hours for one time full charged, 300 The CANYON MW-18 is a desktop mouse from Canyon. Highlights include a grey finish, package type of Box and material of ... Read More
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Stock 4 Code 369166 Brand CANYON Model CNS-CMSW18DG Warranty 2 Years

Shipping & Returns

Estimated delivery Wednesday, September 30
You will be kept updated through our detailed tracking system
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CANYON MW-18, 2.4GHz Wireless Rechargeable Mouse with Pixart sensor, 4keys, Silent switch for right/left keys,DPI: 800/1200/1600, Max. usage 50 hours for one time full charged, 300

The CANYON MW-18 is a desktop mouse from Canyon. Highlights include a grey finish, package type of Box and material of Plastic.

Specifications

  • Backlight: No
  • Battery Average Run Time: 50 hr
  • Battery Included Quantity: 1
  • Battery Required Quantity: 1
  • Battery Technology: Lithium Ion
  • Button Lifetime: 3 000 000 clicks
  • Commercial Name: CANYON mouse MW-18 Wireless Charge Dark Grey
  • Connectivity Technology: Wireless
  • DPI Adjustment Step: 400 dpi
  • Device Location: External
  • Form Factor: Standard
  • Frequency: 2.4 GHz
  • Grip: Ambidextrous
  • Interface: RF
  • Marketing Model Name: MW-18
  • Max&Min Movement Resolution: 800 dpi1200 dpi1600 dpi
  • Maximum Peak Current Capacity: 300 mAh
  • Mouse Features: Scrolling WheelCompactSilent Click
  • Movement Resolution: 1600 dpi
  • Number of Buttons: 4
  • Pointing Device Technology: Optical
  • Product colour: Grey
  • Supports Battery Type Classification: Built-in

Genuine Canyon product — MPN: CNS-CMSW18DG · EAN: 5291485007553.

Specifications
Backlight
No
Battery Average Run Time
50 hr
Battery Included Quantity
1
Battery Required Quantity
1
Battery technology
Lithium Ion
Box Height (mm)
310 mm
Box Length (mm)
450 mm
Box Weight Brutto (kg)
6.52 kg
Box Width (mm)
360 mm
Brand
Canyon
Button Lifetime
3 000 000 clicks
Carton weight (kg)
6.52 kg
Category
Desktop Mouse
Color box dimensions (mm)
72.3x218x138 mm
Commercial Name
CANYON mouse MW-18 Wireless Charge Dark Grey
Connectivity technology
Wireless
Depth (mm)
63.3 mm
Device Location
External
Dimensions of pallet (by air)
900x1390x1080 mm
Dimensions of pallet (by sea)
900x2010x1080 mm
DPI Adjustment Step
400 dpi
EAN
5291485007553
EAN Code
5291485007553
External Color
Dark Gray
Form factor
Standard
Frequency
2.4 GHz
Grip
Ambidextrous
Height (mm)
32.3 mm
Interface
RF
Marketing Model Name
MW-18
Material
Plastic
Max&Min Movement Resolution
800 dpi1200 dpi1600 dpi
Maximum Peak Current Capacity
300 mAh
Model
CNS-CMSW18DG
Mouse Features
Scrolling WheelCompactSilent Click
Movement resolution
1600 dpi
MPN
CNS-CMSW18DG
Nominal Weight
0.075 kg
Number of buttons
4
Pack Height (mm)
218 mm
Pack Length (mm)
138 mm
Pack Weight Brutto (kg)
0.148 kg
Pack Width (mm)
72.3 mm
Package Style
Blister
Package type
Box
Packs in Box
40
Pieces in pack
1
Pointing Device Technology
Optical
Product colour
Grey
Product type
Networking Product
Quantity of the boxes per pallet (by air)(pcs)
24
Quantity of the boxes per pallet (by sea)(pcs)
36
Quantity of the packs per pallet (by air)(pcs)
960
Quantity of the packs per pallet (by sea)(pcs)
1440
Requires Operating System
Apple Mac OS Microsoft Windows
Retail Packaging Net Weight Carton
0.015 kg
Retail Packaging Net Weight Plastic
0.049 kg
Single pack gross weight (kg)
0.148 kg
Size
63.3 mm
Supports Battery Type Classification
Built-in
Warranty Products Returnable
Yes
Warranty Term (month)
24 month(s)
Warranty Validation Criteria
Serial Number
Width (mm)
116.4 mm
Price history over the last 6 months
CANYON MW-18, 2.4GHz Wireless Rechargeable Mouse with Pixart sensor, 4keys, Silent switch for right/left keys,DPI: 800/1200/1600, Max. usage 50 hours for one time full charged, 300
Current
R655
Lowest
R428
Highest
R665
Change 24H
+R17   +3%
Week
+R23   +4%
Month
+R18   +3%

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