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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Berghoff Balance Moonmist Frying Pan 24cm Cast Aluminum with FernoGreen Non-Stick Coating, Induction Safe

Berghoff Balance Moonmist Frying Pan 24cm Cast Aluminum with FernoGreen Non-Stick Coating, Induction Safe
Berghoff Balance Moonmist Frying Pan 24cm Cast Aluminum with FernoGreen Non-Stick Coating, Induction Safe
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R1,087
+R2 Reward
Experience superior heat distribution with the Berghoff Balance Moonmist Frying Pan, featuring a full disk induction base and advanced FernoGreen PFOA-free non-stick coating. This 24cm pan delivers professional-grade performance on all hob types, including induction, while the stay-cool phenolic han... Read More
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Stock 50 Code 3319847 Brand BERGHOFF Model 3950421 Warranty 2 Years

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Estimated delivery Friday, October 2
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Experience superior heat distribution with the Berghoff Balance Moonmist Frying Pan, featuring a full disk induction base and advanced FernoGreen PFOA-free non-stick coating. This 24cm pan delivers professional-grade performance on all hob types, including induction, while the stay-cool phenolic handle ensures safe and comfortable handling.

Overview

The Berghoff Balance Moonmist Frying Pan combines a durable cast aluminum body with a multi-layer non-stick coating that is completely free of PFOA. Its 24cm diameter and 5cm depth provide ample space for frying, sautéing, and searing a variety of dishes. The pan's elegant moonmist grey finish adds a modern touch to any kitchen, while the full disk induction base guarantees even heat distribution across gas, electric, ceramic, halogen, and induction hobs.

What stands out

  • FernoGreen non-stick coating: PFOA-free and multi-layer for effortless food release and easy cleaning.
  • Full disk induction base: compatible with all hob types, including induction, for versatile cooking.
  • Stay-cool phenolic handle: riveted for durability and remains cool to the touch during stovetop use.
  • Oven safe up to 160°C: allows for finishing dishes in the oven (handle not oven safe).
  • Pouring rim: enables drip-free pouring of sauces and liquids.

Technical details

  • Diameter: 24 cm
  • Depth: approx. 5 cm
  • Body material: cast aluminum
  • Non-stick coating: FernoGreen (PFOA-free, multi-layer)
  • Handle material: phenolic (stay-cool)
  • Base type: full disk induction base
  • Hob compatibility: induction, gas, electric, ceramic, halogen
  • Oven safe temperature: up to 160°C (320°F)
  • Dishwasher safe: no (hand wash recommended)
  • Lid included: no
  • Colour: moonmist grey
  • Collection: Balance Moonmist

Our verdict

The Berghoff Balance Moonmist Frying Pan is a versatile and reliable addition to any kitchen. Its PFOA-free non-stick surface and induction-ready base make it a practical choice for health-conscious cooks who demand even heating and easy cleanup. While not dishwasher safe, hand washing preserves the coating's longevity, ensuring years of enjoyable cooking.

Specifications
Bottom diameter
24 cm
Brand
Berghoff
Category
Frying Pan
Depth
24 cm
Diameter
24 cm
Dishwasher proof
No
EAN
5413821362755
Easy to clean
Yes
Handles quantity
1
Height
5 cm
Internal coating
FernoGreen Non-Stick
Lid included
No
Material
Cast Aluminum
Model
Balance Moonmist
MPN
3950421
Non-stick coating
FernoGreen (PFOA-free)
Product colour
Moonmist Grey
Riveted handle
Yes
Shape
Round
Suitable for hob types
Induction, Gas, Electric, Ceramic, Halogen
Type
Frying Pan
Weight
1.36 kg
Width
24 cm
Price history over the last 6 months
Berghoff Balance Moonmist Frying Pan 24cm Cast Aluminum with FernoGreen Non-Stick Coating, Induction Safe
Current
R1,087
Lowest
R742
Highest
R1,087
Change 24H
+R337   +45%
Week
+R344   +46%
Month
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