Alcatel Lucent Partner SUPPORT Plus - Serviceerweiterung

When a regional bank's branch network depends on Alcatel-Lucent communication systems, any downtime means lost transactions and frustrated customers. The Partner SUPPORT Plus service extension keeps those systems running with priority technical assistance, advance hardware replacement, and continuous software updates—so IT managers can focus on business growth instead of troubleshooting.

Key specifications

• Service type: Technical support and maintenance extension
• Coverage: Alcatel-Lucent Enterprise partner products (communication systems, network infrastructure)
• Support level: Enhanced (Plus tier) with 24x7 availability for critical issues
• Response time: 4-hour initial response for critical (P1) issues, next business day for non-critical
• Software updates: Included (major and minor releases)
• Hardware replacement: Advance replacement with next business day shipment for eligible hardware
• Access: Phone, email, web portal, and online knowledge base
• Service duration: Variable (typically 1, 3, or 5 years, specified at purchase)

Why choose it

Partner SUPPORT Plus goes beyond basic warranty by delivering proactive technical expertise and rapid hardware turnaround. The 4-hour response objective for critical failures minimizes downtime, while included software upgrades ensure your infrastructure stays current and secure. With global support centers and multilingual assistance, this service is built for distributed enterprises that demand consistent reliability.

Ideal use cases

• Enterprises with mission-critical Alcatel-Lucent voice or data networks
• Multi-site organizations requiring standardized support coverage
• IT teams needing predictable response times and hardware logistics
• Businesses planning long-term technology refresh cycles

Good to know

Service activation requires registration and linking to covered products. Optional add-ons include proactive monitoring and on-site service for specific critical hardware failures. The service is globally available subject to regional capabilities, making it suitable for international operations.