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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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WiZ Fairy Light 20M, Smart string light, Wi-Fi/Bluetooth, Black, Wi-Fi 4 (802.11n), 802.11b, 802.11g, LED, Plastic

WiZ Fairy Light 20M, Smart string light, Wi-Fi/Bluetooth, Black, Wi-Fi 4 (802.11n), 802.11b, 802.11g, LED, Plastic
WiZ Fairy Light 20M, Smart string light, Wi-Fi/Bluetooth, Black, Wi-Fi 4 (802.11n), 802.11b, 802.11g, LED, Plastic
WiZ Fairy Light 20M, Smart string light, Wi-Fi/Bluetooth, Black, Wi-Fi 4 (802.11n), 802.11b, 802.11g, LED, Plastic
WiZ Fairy Light 20M, Smart string light, Wi-Fi/Bluetooth, Black, Wi-Fi 4 (802.11n), 802.11b, 802.11g, LED, Plastic
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R1,996
+R6 Reward
WiZ Fairy Light 20M, Smart string light, Wi-Fi/Bluetooth, Black, Wi-Fi 4 (802.11n), 802.11b, 802.11g, LED, Plastic WiZ Fairy Light 20M. Type: Smart string light, Interface: Wi-Fi/Bluetooth, Product colour: Black. Mobile operating systems supported: Android, iOS. Energy efficiency class: F, Energy c... Read More
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Stock 8 Code 1244698 Brand WIZ Model 8720169076969 Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, September 29
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival

WiZ Fairy Light 20M, Smart string light, Wi-Fi/Bluetooth, Black, Wi-Fi 4 (802.11n), 802.11b, 802.11g, LED, Plastic

WiZ Fairy Light 20M. Type: Smart string light, Interface: Wi-Fi/Bluetooth, Product colour: Black. Mobile operating systems supported: Android, iOS. Energy efficiency class: F, Energy consumption per 1000 hours: 13 kWh, Input voltage: 220-240 V. Width: 20 mm, Depth: 20000 mm, Height: 20 mm. Package type: Box, Package width: 224 mm, Package depth: 224 mm

Key Highlights
  • Instant set-up
  • Control with any Matter smart home platform
  • Dynamic light modes with millions of colours
  • Control from anywhere
  • Music Sync
  • Light modes with millions of colours
  • Static and dynamic light modes
  • Apply for both indoor and outdoor
  • Smart string light LED 13 W Non-changeable bulb(s)
  • Multi
  • 2700 K 5000 K
  • Wi-Fi/Bluetooth
  • Plastic
  • Black
Specifications
12NC Logistic code(s)
929004101222
AC adapter included
Yes
AC input voltage
220-240 V
Average life (2.7h/day)
15 year(s)
Bulb current
100 mA
Bulb lifetime
15000 h
Bulb lifetime (@ 2.7 hrs/day)
15 year(s)
Bulb power
13 W
Bulb technology
LED
Bulb type
LED
Colour temperature (max)
5000 K
Colour temperature (min)
2700 K
Depth
20000 mm
Dimmable
Yes
Dimmable with remote control
Yes
EAN/UPC/GTIN (packaging)
8720169076969
Effects
Yes
Energy consumption per 1000 hours
13 kWh
Energy efficiency class
F
Equivalent bulb power
100 W
Extendable
No
Fitting/cap type
Non-changeable bulb(s)
Height
20 mm
Housing material
Plastic
Input voltage
220-240 V
Interface
Wi-Fi/Bluetooth
International Protection (IP) code
IP44
Length
20000 mm
Light colour
Multi
Lumen maintenance factor
70%
Material
Plastic
Mobile operating systems supported
Android, iOS
Net weight
588 g
Number of accessories (max)
9999
Number of switch cycles
50000
Output voltage
13 W
Package depth
224 mm
Package gross weight
840 g
Package height
87 mm
Package net weight
590 g
Package type
Box
Package weight
840 g
Package width
224 mm
Placement supported
Indoor & outdoor
Power factor
0.7
PowerLED integrated
Yes
Product colour
Black
Protection class
II
Quantity per pack
1 pc(s)
Rated lifetime
15000 h
Remote control included
No
Suitable for indoor use
Yes
Suitable for outdoor use
Yes
Suitable location
Balcony, Bedroom, Garden, Living room
Total luminous flux
NA
Type
Smart string light
Warm-up time to 60% light
2 s
Warranty period
2 year(s)
Weight
588 g
Wi-Fi
Yes
Wi-Fi standards
Wi-Fi 4 (802.11n), 802.11b, 802.11g
Width
20 mm
Works with Amazon Alexa
Yes
Works with IFTTT
Yes
Works with the Google Assistant
Yes

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Price history over the last 6 months
WiZ Fairy Light 20M, Smart string light, Wi-Fi/Bluetooth, Black, Wi-Fi 4 (802.11n), 802.11b, 802.11g, LED, Plastic
Current
R1,996
Lowest
R1,833
Highest
R1,996
Change 24H
+R160   +9%
Week
—   
Month
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