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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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UAG Lucent [U] Case for iPad Pro 11 (1st-4th Gen) & iPad Air 10.9 (4th-5th Gen) with Apple Pencil Holder - Clay

UAG Lucent [U] Case for iPad Pro 11 (1st-4th Gen) & iPad Air 10.9 (4th-5th Gen) with Apple Pencil Holder - Clay
UAG Lucent [U] Case for iPad Pro 11 (1st-4th Gen) & iPad Air 10.9 (4th-5th Gen) with Apple Pencil Holder - Clay
UAG Lucent [U] Case for iPad Pro 11 (1st-4th Gen) & iPad Air 10.9 (4th-5th Gen) with Apple Pencil Holder - Clay
UAG Lucent [U] Case for iPad Pro 11 (1st-4th Gen) & iPad Air 10.9 (4th-5th Gen) with Apple Pencil Holder - Clay
UAG Lucent [U] Case for iPad Pro 11 (1st-4th Gen) & iPad Air 10.9 (4th-5th Gen) with Apple Pencil Holder - Clay
UAG Lucent [U] Case for iPad Pro 11 (1st-4th Gen) & iPad Air 10.9 (4th-5th Gen) with Apple Pencil Holder - Clay
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R1,215
+R4 Reward
MIL-STD 810G-516.6 drop-tested protection meets a slim, translucent design in the UAG Lucent [U] case, built for iPad Pro 11-inch (1st, 2nd, 3rd, 4th Gen) and iPad Air 10.9-inch (4th, 5th Gen). The integrated Apple Pencil holder keeps your stylus charged and secure, while the magnetic cover supports... Read More
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Stock 7 Code 3547752 Brand NO NAME Model 438289 Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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MIL-STD 810G-516.6 drop-tested protection meets a slim, translucent design in the UAG Lucent [U] case, built for iPad Pro 11-inch (1st, 2nd, 3rd, 4th Gen) and iPad Air 10.9-inch (4th, 5th Gen). The integrated Apple Pencil holder keeps your stylus charged and secure, while the magnetic cover supports auto wake/sleep and folds into a multi-angle stand.

Overview

The Lucent [U] combines a hard polycarbonate back with a shock-absorbing TPU bumper to guard against drops and impacts. Its clay colour and translucent finish let the iPad's design show through while adding a layer of rugged protection. Full access to ports, buttons, and cameras is maintained, and the case snaps on easily for a precise fit.

What stands out

  • Military-grade drop protection (MIL-STD 810G-516.6)
  • Integrated Apple Pencil holder with wireless charging support
  • Magnetic cover with auto wake/sleep function
  • Adjustable viewing stand for hands-free use
  • Slim, lightweight, and impact-resistant construction

Technical details

  • Compatibility: iPad Pro 11" (1st/2nd/3rd/4th Gen), iPad Air 10.9" (4th/5th Gen)
  • Material: TPU and polycarbonate
  • Colour: Clay
  • Protection standard: MIL-STD 810G-516.6
  • Closure type: Magnetic cover
  • Stand function: Multi-angle
  • Pen holder: Yes

Our verdict

A reliable choice for iPad users who need drop protection without bulk, plus a dedicated home for the Apple Pencil.

Specifications
Brand
UAG
Brand compatibility
Apple
Case type
Protective Case
Category
Tablet Protective Case
Closure type
Magnetic cover
Colour
Clay
Colour name
Clay
Compatibility
iPad Pro 11" (1st, 2nd, 3rd, 4th Gen), iPad Air 10.9" (4th, 5th Gen)
EAN
810070367657
Material
TPU, Polycarbonate
Maximum screen size
10-11 inch
Model
Lucent [U]
MPN
438289
Product main colour
Clay
Protection features
Drop protection, Shock resistant
Weight
0.2 kg
Price history over the last 6 months
UAG Lucent [U] Case for iPad Pro 11 (1st-4th Gen) & iPad Air 10.9 (4th-5th Gen) with Apple Pencil Holder - Clay
Current
R1,215
Lowest
R1,196
Highest
R1,215
Change 24H
+R19   +2%
Week
—   
Month
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