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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Thermarest Winglock Valve Repair Kit

Thermarest Winglock Valve Repair Kit
Thermarest Winglock Valve Repair Kit
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R446
+R1 Reward
The Thermarest Winglock Valve Repair Kit is an essential replacement part for your Thermarest sleeping mat equipped with the Winglock valve system. Designed for quick and easy field repairs, this kit ensures your mat remains airtight and functional, extending its lifespan and reliability during outd... Read More
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Stock 1 Code 2779079 Brand THERMAREST Model 13285 Warranty 2 Years

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Estimated delivery Tuesday, September 29
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The Thermarest Winglock Valve Repair Kit is an essential replacement part for your Thermarest sleeping mat equipped with the Winglock valve system. Designed for quick and easy field repairs, this kit ensures your mat remains airtight and functional, extending its lifespan and reliability during outdoor adventures.

Advantages

This repair kit offers a cost-effective solution to restore your mat's performance without needing to purchase a new one. The Winglock valve is known for its durability and ease of use, and this replacement kit maintains those qualities. It is lightweight and compact, making it easy to carry in your repair kit or backpack.

Suitable for

  • Thermarest sleeping mats with Winglock valve system
  • Campers, hikers, and backpackers needing a reliable field repair solution
  • Outdoor enthusiasts who want to extend the life of their gear

Key specifications

  • Brand: Thermarest
  • Model: 13285
  • MPN: 13285
  • EAN: 40818132852
  • Product Type: Valve Repair Kit
  • Compatible Valve: Winglock

Recommendations

Always carry a repair kit for your sleeping mat on extended trips. The Thermarest Winglock Valve Repair Kit is a must-have for anyone using Thermarest mats with Winglock valves, ensuring you can fix a leak quickly and continue enjoying your outdoor experience.

Specifications
Brand
Thermarest
Category
Repair Kit
EAN
40818132852
Model
13285
MPN
13285
Price history over the last 6 months
Thermarest Winglock Valve Repair Kit
Current
R446
Lowest
R431
Highest
R446
Change 24H
+R9   +2%
Week
+R14   +3%
Month
+R12   +3%

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