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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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The North Face Surge Commuter Backpack 31L - Meld Grey Dark Heather/TNF Black

The North Face Surge Commuter Backpack 31L - Meld Grey Dark Heather/TNF Black
The North Face Surge Commuter Backpack 31L - Meld Grey Dark Heather/TNF Black
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R3,445
+R8 Reward
With a 31-liter capacity and the FlexVent™ suspension system, this backpack delivers all-day carrying comfort for demanding commutes, campus days, and weekend travel. The Surge combines a spacious main compartment with dedicated padded sleeves for laptops up to 15.6 inches and tablets, keeping your ... Read More
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Stock 12 Code 3325417 Brand THE NORTH FACE Model 751234 Warranty 2 Years

Shipping & Returns

Estimated delivery Friday, October 2
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival

With a 31-liter capacity and the FlexVent™ suspension system, this backpack delivers all-day carrying comfort for demanding commutes, campus days, and weekend travel. The Surge combines a spacious main compartment with dedicated padded sleeves for laptops up to 15.6 inches and tablets, keeping your tech secure and organized.

Overview

The North Face Surge backpack is engineered for versatility and durability. The main body is made from 300D polyester with a non-PFC DWR (durable water-repellent) finish, while the base uses rugged 1680D ballistic nylon to withstand daily wear. A stand-up design allows the pack to remain upright when set down, and 360-degree reflective accents enhance visibility in low-light conditions. Multiple compartments, including a front organization panel, two fleece-lined pockets, and two external water bottle pockets, provide ample storage for all your essentials.

What stands out

  • FlexVent™ suspension system with articulated shoulder straps and a padded, breathable back panel for superior comfort.
  • Dedicated padded laptop sleeve fits up to 15.6-inch devices, plus a separate tablet sleeve.
  • Removable waist belt and sternum strap with whistle buckle for load stabilization.
  • Two fleece-lined pockets protect sunglasses or electronics, while two stretch water bottle pockets keep hydration within reach.
  • Durable water-repellent finish sheds light rain, and the ballistic nylon base adds extra toughness.

Technical details

  • Capacity: 31 liters
  • Laptop compatibility: up to 15.6 inches
  • Tablet compatibility: dedicated padded sleeve
  • Material: 300D polyester with non-PFC DWR, 1680D ballistic nylon bottom
  • Colour: Meld Grey Dark Heather / TNF Black
  • Closure: Zipper
  • Gender: Unisex
  • Intended use: Commute, travel, school, daily use
  • Reflectivity: 360-degree reflective accents
  • Stand-up design: Yes

Our verdict

The North Face Surge is a reliable, feature-rich backpack that excels in both organization and comfort. Its thoughtful design and durable construction make it an excellent choice for anyone who needs a versatile pack for work, school, or travel.

Specifications
Backpack type
Casual Backpack
Brand
The North Face
Carrying handle(s)
Yes
Category
Backpacks
Closure type
Zipper
Colour name
Meld Grey Dark Heather / TNF Black
EAN
197642130667
Exterior pockets
2 water bottle pockets, 2 fleece-lined pockets
Material
300D Polyester, 1680D Ballistic Nylon
Maximum screen size
15.6"
Model
Surge
MPN
751234
Notebook compartment
Yes
Product main colour
Grey
Recommended gender
Unisex
Shoulder strap
Yes
Sternum strap
Yes
Tablet compartment
Yes
Volume
31 L
Waterproof
No
Weight
0.76 kg
Price history over the last 6 months
The North Face Surge Commuter Backpack 31L - Meld Grey Dark Heather/TNF Black
Current
R3,445
Lowest
R2,400
Highest
R3,445
Change 24H
+R1,027   +42%
Week
+R1,046   +44%
Month
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