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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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The North Face Diablo Down 2.0 Hooded Jacket Women's - Estate Blue Black Heather, Size S

The North Face Diablo Down 2.0 Hooded Jacket Women's - Estate Blue Black Heather, Size S
The North Face Diablo Down 2.0 Hooded Jacket Women's - Estate Blue Black Heather, Size S
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R8,021
The North Face Diablo Down 2.0 Hooded Jacket is a premium women's down jacket designed for cold weather adventures. Featuring 700 fill goose down insulation with Responsible Down Standard certification, this jacket provides exceptional warmth without bulk. The durable nylon ripstop outer shell with ... Read More
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Stock Out Of StockNo Stock Code 2870517 Brand THE NORTH FACE Model 668185 Warranty 2 Years

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The North Face Diablo Down 2.0 Hooded Jacket is a premium women's down jacket designed for cold weather adventures. Featuring 700 fill goose down insulation with Responsible Down Standard certification, this jacket provides exceptional warmth without bulk. The durable nylon ripstop outer shell with DWR finish offers protection against light moisture and wind, while the pre-tensioned elasticated hood ensures a snug fit. Regular fit allows for easy layering, and the jacket is compressible for convenient packing. Ideal for hiking, trekking, and everyday urban wear.

Advantages

Lightweight yet warm, this jacket combines high-quality down insulation with a windproof and water-repellent shell. The RDS certification guarantees ethical sourcing, and the packable design makes it a travel essential. Elasticated cuffs and adjustable hem provide a customizable fit to seal in warmth.

Suitable for

  • Hiking and trekking in cold conditions
  • Casual everyday wear during winter
  • Travel and outdoor activities requiring packable insulation

Key specifications

  • Insulation: 700 Fill Goose Down, RDS Certified
  • Outer Material: 100% Nylon Ripstop with DWR Finish
  • Lining: 100% Nylon
  • Hood: Attached, Pre-tensioned Elasticated Hood
  • Pockets: 2 Zippered Hand Pockets, 1 Internal Chest Pocket
  • Closure: Full-length VISLON® Front Zipper
  • Cuffs: Elasticated
  • Hem: Adjustable with Shock Cord
  • Fit: Regular
  • Packability: Compressible
  • Colour: Estate Blue Black Heather
  • Size: S

Recommendations

For optimal warmth, layer over a mid-layer fleece or merino wool top. Machine wash cold, tumble dry low with tennis balls to restore loft. Store uncompressed to maintain insulation performance.

Specifications
Brand
The North Face
Category
Women's Down Jacket
EAN
197804122707
Model
Diablo Down 2.0 Hooded Jacket
MPN
668185
Product colour
Estate Blue Black Heather
Product type
Women's Down Jacket
Weight
0.3 kg
Price history over the last 6 months
The North Face Diablo Down 2.0 Hooded Jacket Women's - Estate Blue Black Heather, Size S
Current
R8,021
Lowest
R5,410
Highest
R8,021
Change 24H
+R2,257   +39%
Week
+R2,243   +39%
Month
+R2,520   +46%

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