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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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TEFAL Wok Pan by Jamie Oliver Cook Smart (Stainless Steel/Black, Ø 28 cm)

TEFAL Wok Pan by Jamie Oliver Cook Smart (Stainless Steel/Black, Ø 28 cm)
TEFAL Wok Pan by Jamie Oliver Cook Smart (Stainless Steel/Black, Ø 28 cm)
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R1,737
+R4 Reward
Discover the TEFAL Wok Pan by Jamie Oliver Cook Smart, a premium addition to your kitchen that combines professional-grade performance with stylish design. Crafted from high-quality stainless steel with a titanium non-stick coating, this 28 cm wok pan is perfect for stir-frying, searing, and creatin... Read More
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Stock 5 Code 2859538 Brand TEFAL Model E31019 Warranty 2 Years

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Estimated delivery Thursday, October 1
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Discover the TEFAL Wok Pan by Jamie Oliver Cook Smart, a premium addition to your kitchen that combines professional-grade performance with stylish design. Crafted from high-quality stainless steel with a titanium non-stick coating, this 28 cm wok pan is perfect for stir-frying, searing, and creating healthy meals with minimal oil. The innovative Thermo-Signal™ heat indicator ensures perfect cooking results every time, while the Thermo-Fusion™ induction base guarantees even heat distribution across all hob types, including induction.

Advantages

This wok pan offers exceptional durability and non-stick performance, making cooking and cleaning effortless. The riveted stainless steel handle with silicone grip provides comfort and safety, and the pan is oven safe up to 210°C. PFOA, cadmium, and lead free, it's a healthy choice for your family. The pouring rim allows for easy draining, and the pan is dishwasher safe for convenient cleanup.

Suitable for

  • Stir-frying vegetables, meat, and seafood
  • Deep frying and sautéing
  • Healthy cooking with minimal oil
  • All hob types, including induction

Key specifications

  • Product Type: Wok Pan
  • Series: Jamie Oliver Cook Smart
  • Material: Stainless Steel
  • Interior Coating: Titanium Non-Stick
  • Diameter: 28 cm
  • Heat Indicator: Tefal Thermo-Signal™
  • Handle Material: Stainless Steel with Silicone Grip
  • Handle Attachment: Riveted
  • Hob Compatibility: All hob types, including Induction
  • Oven Safe Temperature: Up to 210°C
  • Dishwasher Safe: Yes
  • PFOA Free: Yes
  • Cadmium Free: Yes
  • Lead Free: Yes
  • Base Technology: Thermo-Fusion™ Induction Base
  • Color: Stainless Steel / Black
  • Pouring Rim: Yes
  • Lid Included: No
  • Collection: Jamie Oliver
  • Non-stick: Yes

Recommendations

For best results, use wooden or silicone utensils to preserve the non-stick coating. Hand washing is recommended to extend the life of the pan, though it is dishwasher safe. Preheat the pan on medium heat before adding oil for optimal non-stick performance.

Specifications
Brand
TEFAL
Category
Wok Pan
EAN
3168430323766
Model
E31019
MPN
E31019
Product colour
Black
Quantity per pack
1
Weight
1.4 kg
Price history over the last 6 months
TEFAL Wok Pan by Jamie Oliver Cook Smart (Stainless Steel/Black, Ø 28 cm)
Current
R1,737
Lowest
R1,215
Highest
R1,825
Change 24H
+R508   +41%
Week
+R520   +43%
Month
+R517   +42%

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