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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to 20k

Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to 20k
Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to 20k
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R75,833
Get 4-hour on-site response, 24/7, for your ASUS business system with this 3-year Technogroup support pack covering systems up to 20,000 in value.OverviewThe Technogroup Support Pack provides extended warranty and technical support for ASUS business systems, servers, and workstations. With a service... Read More
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Stock Out Of StockNo Stock Code 3581297 Brand TECHNOGROUP Model DMRSSP1820K3613A Warranty 2 Years

Shipping & Returns

Get 4-hour on-site response, 24/7, for your ASUS business system with this 3-year Technogroup support pack covering systems up to 20,000 in value.

Overview

The Technogroup Support Pack provides extended warranty and technical support for ASUS business systems, servers, and workstations. With a service duration of 3 years, it ensures your hardware is covered with parts and labor, diagnostics, and problem resolution. The service includes both on-site repair and remote technical support, with a response time of 4 hours, available 24 hours a day, 7 days a week.

What stands out

  • 4-hour on-site response time for rapid issue resolution
  • 24/7 service availability for round-the-clock support
  • Coverage for ASUS systems with a value up to 20,000
  • Premium service level with parts and labor included
  • Digital registration required for activation

Technical details

  • Service Type: Extended Warranty & Technical Support
  • Service Provider: Technogroup
  • Service Duration: 3 Years
  • Response Time (SLA): 4 Hours (On-site)
  • Service Availability: 24/7
  • Covered Hardware Brand: ASUS
  • Maximum Covered System Value: Up to 20,000
  • Service Delivery Method: On-site Repair & Remote Technical Support
  • Target Product Type: Business Systems, Servers, Workstations
  • Coverage Scope: Parts & Labor, Diagnostics, Problem Resolution
  • Activation Method: Digital registration required
  • Geographical Coverage: Region-specific, refer to Technogroup's service availability
  • Support Language: English (and potentially local languages depending on region)
  • Prerequisites: Valid ASUS system, purchased within initial warranty period
  • Service Level: Premium

Our verdict

A comprehensive support pack that ensures your ASUS business systems stay operational with fast on-site service and round-the-clock availability.

Specifications
Brand
TECHNOGROUP
Category
Support Pack
EAN
9991000000255
Model
DMRSSP1820K3613A
MPN
DMRSSP1820K3613A
Product type
Extended Warranty & Technical Support
Price history is not available yet
We are still collecting enough daily price data for this product.
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