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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to €15k

Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to €15k
Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to €15k
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R56,594
When an ASUS system fails, every hour of downtime costs money. This support pack from Technogroup provides a 3-year on-site service commitment with a 4-hour response time, available 24/7, for ASUS computers valued up to €15,000. It covers hardware diagnosis, repair, and parts replacement for desktop... Read More
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Stock Out Of StockNo Stock Code 3581283 Brand TECHNOGROUP Model DMRSSP1815K3613A Warranty 2 Years

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When an ASUS system fails, every hour of downtime costs money. This support pack from Technogroup provides a 3-year on-site service commitment with a 4-hour response time, available 24/7, for ASUS computers valued up to €15,000. It covers hardware diagnosis, repair, and parts replacement for desktops, laptops, workstations, and servers.

Who is it for

Businesses and professionals who rely on ASUS hardware and need rapid, predictable recovery from hardware failures. It is suitable for systems within the original manufacturer warranty or newly purchased ASUS equipment.

Main features

  • 3-year service duration
  • 4-hour on-site response time, 24/7
  • Covers ASUS systems up to €15,000 in value
  • On-site technician dispatch for hardware issues
  • Includes diagnosis, repair, and parts replacement
  • Support available in German and English

Specifications

  • Service Type: Extended Warranty & On-Site Support
  • Service Provider: Technogroup
  • Supported Hardware Brand: ASUS
  • Maximum System Value Covered: €15,000
  • Service Duration: 3 Years
  • Response Time (SLA): 4 Hours (On-Site)
  • Service Availability: 7 Days a Week, 24 Hours a Day
  • Support Method: On-Site Technician Dispatch
  • Covered Components: Hardware (Motherboard, CPU, RAM, Storage, PSU)
  • Service Level: Premium
  • Product Category Covered: ASUS Desktop PCs, Laptops, Workstations, Servers
  • Activation Requirement: Product Registration Required
  • Service Delivery Format: Digital Entitlement / Service Contract
  • Geographic Coverage: Germany & Austria
  • Exclusions: Software issues, data recovery, user-induced damage, consumables
  • Eligibility: New ASUS systems or systems within original manufacturer warranty
  • Language of Support: German, English
  • Contract Start Date: Date of purchase or system registration
  • Transferability: Limited (tied to the original system)

Tips

Register the product promptly after purchase to ensure the service contract starts immediately. Keep proof of purchase and system serial number accessible for faster support requests.

Specifications
Brand
Technogroup
Category
Service & Support
EAN
9991000000231
Model
Support Pack 3 J. 4h 7/24 für ASUS Systemkosten bis 15k
MPN
DMRSSP1815K3613A
Product type
Extended Warranty & On-Site Support
Price history is not available yet
We are still collecting enough daily price data for this product.
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