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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to €10K

Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to €10K
Technogroup Support Pack 3 Years 4h 7/24 for ASUS Systems up to €10K
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R40,078
Get 3 years of premium on-site support for your ASUS system with a 4-hour response time, available 24/7, covering systems up to €10,000.OverviewThis Technogroup Support Pack provides extended warranty and on-site service for ASUS servers, workstations, and PCs. It includes hardware diagnostics, part... Read More
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Stock Out Of StockNo Stock Code 3581322 Brand TECHNOGROUP Model DMRSSP1810K3613A Warranty 2 Years

Shipping & Returns

Get 3 years of premium on-site support for your ASUS system with a 4-hour response time, available 24/7, covering systems up to €10,000.

Overview

This Technogroup Support Pack provides extended warranty and on-site service for ASUS servers, workstations, and PCs. It includes hardware diagnostics, parts replacement, and labor, with a service level agreement ensuring a 4-hour on-site response time, 7 days a week.

What stands out

  • 3-year service duration
  • 4-hour on-site response time
  • 24/7 service availability
  • Coverage for systems up to €10,000
  • Premium support level

Technical details

  • Service Type: Extended Warranty & On-site Support
  • Service Provider: Technogroup
  • Supported Manufacturer: ASUS
  • Service Duration: 3 Years
  • Response Time (SLA): 4 Hours (On-site)
  • Service Availability: 7 days a week, 24 hours a day (7/24)
  • Coverage Value: Up to €10,000 (System Cost)
  • Service Delivery: On-site Hardware Repair & Replacement
  • Product Eligibility: ASUS Systems (e.g., Servers, Workstations, PCs)
  • Support Level: Premium
  • Geographical Coverage: Germany/DACH Region (typical for Technogroup DE)
  • Included Services: Hardware diagnostics, parts replacement, labor
  • Exclusions: Software issues, data recovery, user-induced damage
  • Activation Method: Online registration via Technogroup portal
  • Service Start Date: From original system purchase date or support pack registration
  • Service Language: German, English
  • Contract Type: Service Level Agreement (SLA)
  • Part Replacement Policy: New or equivalent refurbished parts
  • Technical Support Access: Phone, Email

Our verdict

A comprehensive support package for business-critical ASUS hardware, ensuring rapid on-site service and peace of mind.

Specifications
Brand
Technogroup
Category
Service & Support
EAN
9991000000217
Model
Support Pack 3 J. 4h 7/24 für ASUS Systemkosten bis 10K
MPN
DMRSSP1810K3613A
Product type
Extended Warranty & On-site Support
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We are still collecting enough daily price data for this product.
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