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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
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We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black

TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
TCL 40S5K TV 101.6 cm (40 inch) Full HD Smart TV Wi-Fi Black
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R7,358
TCL S5K Series combines slim contemporary design, QLED and HDR Picture quality and the most advanced Smart TV system ever: Android TV with Google Cast built-in.Designed for those who do not want to compromise between elegance, image quality and easy access to the content they love, the TCL S5K Serie... Read More
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Stock Out Of StockNo Stock Code 30704 Brand TCL Model 40S5K Warranty 2 Years

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TCL S5K Series combines slim contemporary design, QLED and HDR Picture quality and the most advanced Smart TV system ever: Android TV with Google Cast built-in.

Designed for those who do not want to compromise between elegance, image quality and easy access to the content they love, the TCL S5K Series will let all members of your family enjoy their favorite content.

TCL S5K Series provides a smarter viewing experience. Watch blockbuster movies, stream apps and enjoy multiplayer games.

Enjoy the Metallic Bezel-less design, combining sleek elegance with immersive viewing. Its slim design adds a touch of sophistication. lt's time to experience elegance and innovation with the S5K

TCL 40S5K. Display diagonal: 101.6 cm (40"), Display resolution: 1920 x 1080 pixels, HD type: Full HD, Display technology: QLED, Screen shape: Flat, LED backlighting type: QLED Pro. Smart TV. Motion interpolation technology: PPI (Picture Performance Index) 1000, Response time: 30 ms, Native aspect ratio: 16:9. Digital signal format system: DVB-C, DVB-S2, DVB-T2. Wi-Fi, Ethernet LAN. Product colour: Black

Key Highlights
  • Full HD QLED Pro TV
  • HDR10
  • Dolby Audio
  • Android TV & Google Cast
  • TCL Home, Google Home
  • IPQ 2.0 Engine
  • Slim Design
  • Flat 101.6 cm (40") QLED QLED Pro
  • Full HD 1920 x 1080 pixels 16:9
  • 30 ms PPI (Picture Performance Index) 1000
  • DVB-C, DVB-S2, DVB-T2 NTSC, PAL, SECAM
  • Smart TV Internet TV Screen mirroring Built-in Chromecast
  • Wi-Fi Ethernet LAN Bluetooth
  • High Dynamic Range (HDR) supported
  • VESA mounting 100 x 100 mm
  • F 39 kWh
Specifications
3D
No
4K Ultra HD upscaling
No
AC (power) in
Yes
AC input frequency
50 Hz
AC input voltage
220 - 240 V
Adjustable cabinet stand
No
Ambient lighting
No
AMD FreeSync
No
Analog signal format system
NTSC, PAL, SECAM
Anti-glare screen
No
App distribution platform
Google Play
Apple AirPlay 2 support
No
Audio (L/R) out
0
Audio decoders
Dolby Audio, Dolby Digital Plus
Audio formats supported
MP3, WMA
Audio output channels
2.0 channels
Audio Return Channel (ARC)
Yes
Auto channel search
Yes
Auto power off
Yes
Auto volume leveller
Yes
AUX in
No
Basic hotel mode
Yes
Batteries included
Yes
Battery technology
Alkaline
Battery weight
15 g
Bluetooth
Yes
Bluetooth profiles
A2DP, HID
Browsing
Yes
Built-in camera
No
Built-in Chromecast
Yes
Built-in subwoofer
No
Cables included
AC
Calman Ready
No
Colour name
Brushed metal front
Common interface (CI)
Yes
Common interface Plus (CI+)
Yes
Common interface Plus (CI+) version
1.4
Consumer Electronics Control (CEC)
T-link
Country of origin
Poland
Depth (with stand)
184 mm
Depth (without stand)
75 mm
Desktop stand
Yes
Digital audio coaxial in
0
Digital audio coaxial out
0
Digital audio optical out
1
Digital Living Network Alliance (DLNA) certified
Yes
Digital signal format system
DVB-C, DVB-S2, DVB-T2
Display diagonal
101.6 cm (40")
Display diagonal (metric)
102 cm
Display resolution
1920 x 1080 pixels
Display technology
QLED
DVD player
No
DVI port
No
DVI-D ports quantity
0
DVI-I ports quantity
0
Dynamic contrast ratio marketing name
Mega Contrast
E-manual
Yes
ECO mode
Yes
Electronic Programme Guide (EPG)
Yes
Energy consumption (HDR) per 1000 hours
60 kWh
Energy consumption (SDR) per 1000 hours
39 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
F
Energy efficiency scale
A to G
Enhanced Audio Return Channel (eARC)
No
Equalizer
Yes
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Firmware upgradeable
Yes
Firmware upgradeable via
Network, USB
Frameless design
Yes
Game mode
Yes
HD type
Full HD
HDCP
Yes
HDMI ports quantity
2
HDMI Quick Switch
Yes
HDMI version
1.4
Headphone outputs
1
Height (with stand)
559 mm
Height (without stand)
508 mm
HID support
Yes
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
High Dynamic Range 10 (HDR10), Hybrid Log-Gamma (HLG)
Hotel mode
No
Hybrid Broadcast Broadband TV (HbbTV)
Yes
Hybrid Broadcast Broadband TV (HbbTV) version
2.0.2
Image formats supported
BMP, HEIF, JPG, PNG
Internal memory
8000 MB
Internet TV
Yes
Introduction year
2025
LED backlight
Yes
LED backlighting type
QLED Pro
Manual languages
Swedish, Norwegian, Finnish, English, Multi
Master (outer) case gross weight
7.06 kg
Master (outer) case height
592 mm
Master (outer) case length
127 mm
Master (outer) case width
1018 mm
Maximum number of stacking cartons
2 pc(s)
Mobile High-Definition Link (MHL)
No
Motion interpolation technology
PPI (Picture Performance Index) 1000
Mounting kit
Yes
Native aspect ratio
16:9
Native refresh rate
60 Hz
Noise reduction
Yes
Number of OSD languages
59
Number of speakers
2
Number of tuners
1 tuner(s)
On Screen Display (OSD)
Yes
On Screen Display (OSD) languages
Danish, Finnish, English, Norwegian, Swedish, Multi
On/off switch
Yes
On/Off timer
Yes
Operating relative humidity (H-H)
20 - 75%
Operating system installed
Android TV
Operating system version
11.0
Operating temperature (T-T)
5 - 35 °C
Package depth
122 mm
Package height
605 mm
Package weight
6.43 kg
Package width
1025 mm
Pallet gross height
132.4 cm
Pallet gross length
80 cm
Pallet gross weight
97.2 kg
Pallet gross width
120 cm
Pallet net height
132.4 cm
Pallet net length
80 cm
Pallet net weight
97.2 kg
Pallet net width
120 cm
Panel mounting interface
100 x 100 mm
PC Audio in
No
PC in (D-Sub)
No
Peak luminance ratio
65%
Picture processing technology
TCL IPQ 2.0 Engine
Picture-in-Picture
Yes
Power consumption (standby)
0.5 W
Processor cores
4
Product colour
Black
Products per master (outer) case
1 pc(s)
Products per pallet
12 pc(s)
Products per pallet layer
6 pc(s)
Programming period
8 day(s)
Progressive scan
Yes
Quick start guide
Yes
Remote control included
Yes
Remote control type
RC733A
Response time
30 ms
RF connector type
F, IEC
RF ports quantity
2
RMS rated power
20 W
Screen mirroring
Yes
Screen shape
Flat
Sleep timer
Yes
Smart modes
Game, Sports
Smart Remote included
Yes
Smart TV
Yes
Smartphone/tablet remote support
Yes
SmartThings app support
No
Soundbar included
No
Stand depth
18.4 cm
Stand type
Legs stand
Stand width
82.6 cm
Storage relative humidity (H-H)
10 - 90%
Storage temperature (T-T)
-15 - 45 °C
Subtitles function
Yes
Subwoofer included
No
TCL technologies (AV/TV)
T-cast
Teletext function
Yes
Timeshift
No
Tuner type
Analog & digital
TV frame colour
Black
TV frame included
No
USB 2.0 ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
0
USB recording
No
VESA mounting
Yes
VGA (D-Sub) ports quantity
0
Video apps
Amazon Prime Video, Apple TV, Disney+, Google TV, HBO, HBO Max, Netflix, Paramount+, Rakuten TV, Twitch, Vimeo, YouTube
Video compression formats
AV1, H.263, H.264, H.265, MPEG1, MPEG2, MPEG4, VP8, VP9
Video formats supported
AVI, H.264, H.265, MKV, MP4, MPG, TS, VP9, WEBM, WMV
Video on Demand (VOD) support
Yes
Viewable size diagonal
100 cm
Voice control
Yes
Warranty card
Yes
Warranty period
2 year(s)
Web browser
Yes
Weight (with stand)
4.63 kg
Weight (without stand)
4.58 kg
Wi-Fi
Yes
Wi-Fi Direct
Yes
Wi-Fi ready
Yes
Width (with stand)
892 mm
Width (without stand)
892 mm
Works with Amazon Alexa
No
Works with Apple Siri
No
Works with Samsung Bixby
No
Works with the Google Assistant
Yes

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