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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Step ladder Hailo LivingStep Comfort Plus

Step ladder Hailo LivingStep Comfort Plus
Step ladder Hailo LivingStep Comfort Plus
0 reviews • Write a review
R6,636
+R8 Reward
The Hailo LivingStep Comfort Plus is an aluminium folding step ladder designed for safe, comfortable reaching in home and professional settings. It features a high-curved aluminium safety rail, a handy tray and extra-large ribbed aluminium steps with a Soft-Grip base to ensure stability on different... Read More
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Stock 2 Code 2193117 Brand HAILO Model 4303-301 Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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The Hailo LivingStep Comfort Plus is an aluminium folding step ladder designed for safe, comfortable reaching in home and professional settings. It features a high-curved aluminium safety rail, a handy tray and extra-large ribbed aluminium steps with a Soft-Grip base to ensure stability on different floor types. The ladder is lightweight yet robust, supporting up to 150 kg and folding compactly for convenient storage and transport.

Advantages

The high-curved safety rail provides a secure grip and a stable support point while working at height. Extra-large, non-slip ribbed steps increase standing comfort and reduce the risk of slipping. The Soft-Grip feet provide non-slip contact with parquet, carpet, tiles and other floor surfaces. The stair-like step arrangement reduces the chance of hitting shins. The ladder is made of aluminium, offering a balance of low weight (7.3 kg) and durability.

Suitable for

  • Household tasks (changing light bulbs, reaching shelves)
  • DIY and renovation work
  • Professional maintenance and installations
  • Use on different indoor floor types (parquet, carpet, tiles)

Key specifications

  • Brand: Hailo
  • Model: LivingStep Comfort Plus (MPN 4303-301, EAN 4007126430342)
  • Material: Aluminium
  • Number of steps: 3 steps
  • Maximum height: 145 cm
  • Maximum load capacity: 150 kg
  • Weight: 7.3 kg
  • Colour: Black, Aluminium

How to use

Place the folded ladder on a level surface and unfold until locking mechanisms engage. Ensure the Soft-Grip feet rest fully on the floor to provide stable contact. Use the high-curved safety rail for support while ascending and working. Keep body weight centered on the steps and do not stand on the top rail. After use, fold the ladder and store it in a dry place to preserve the aluminium finish.

Recommendations

Do not exceed the stated maximum load capacity of 150 kg. Inspect the ladder before each use for damage or wear, verify that locking parts function correctly, and avoid using the ladder on unstable or uneven ground.
Key Highlights
  • Household tasks (changing light bulbs, reaching shelves)
  • DIY and renovation work
  • Professional maintenance and installations
  • Use on different indoor floor types (parquet, carpet, tiles)
  • Brand: Hailo
  • Model: LivingStep Comfort Plus (MPN 4303-301, EAN 4007126430342)
  • Material: Aluminium
  • Number of steps: 3 steps
  • Maximum height: 145 cm
  • Maximum load capacity: 150 kg
  • Weight: 7.3 kg
  • Colour: Black, Aluminium
Specifications
Castor wheels
No
Height (max)
1450 mm
Height adjustment
Yes
Material
Aluminium
Maximum weight capacity
150 kg
Non-slip feet
Yes
Non-slip steps
No
Number of ladder steps
3 steps
Package depth
150 mm
Package height
1540 mm
Package width
540 mm
Product colour
Black, Aluminium
Storage tray
No
Type
Step ladder
Weight
7.3 kg
Width
540 mm
Price history over the last 6 months
Step ladder Hailo LivingStep Comfort Plus
Current
R6,636
Lowest
R2,329
Highest
R7,071
Change 24H
+R4,277   +181%
Week
+R4,302   +184%
Month
+R4,300   +184%

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