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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels

StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
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R1,459
+R4 Reward
USB 3.0 External Video & Graphics Card | Multi-Monitor | USB-Powered | Supports Mac & Windows®The USB32HDDVII USB 3.0 to HDMI® and DVI-I Dual Head Adapter turns an available USB 3.0 port into one DVI-I or VGA port (DVI to VGA adapter included) and one HDMI® output, with support for high-definition 1... Read More
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Stock 10 Code 2392056 Brand StarTech Model USB32HDDVII Warranty 2 Years

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Estimated delivery Tuesday, October 6
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USB 3.0 External Video & Graphics Card | Multi-Monitor | USB-Powered | Supports Mac & Windows®

The USB32HDDVII USB 3.0 to HDMI® and DVI-I Dual Head Adapter turns an available USB 3.0 port into one DVI-I or VGA port (DVI to VGA adapter included) and one HDMI® output, with support for high-definition 1080p and 1920x1200 video and 5.1 surround sound audio (from HDMI® port only). Each display can simultaneously support the maximum resolution of 2048x1152 @ 60Hz.

The adapter delivers a convenient external video solution that makes it easy to add multi-monitor capability to a USB enabled desktop or laptop computer (optimal performance from USB 3.0, backward compatible with USB 2.0).

Leveraging the high-bandwidth (5 Gbps) SuperSpeed USB 3.0 interface, the USB video adapter functions as a convenient external graphics card that eliminates having to open the computer case for video card installation. The adapter delivers smooth, high definition content to multiple displays and can be used to mirror your primary desktop, showing the same image on each display, or to extend your desktop onto a second or third monitor to double or triple your workspace and increase your productivity.

The USB 3.0 HDMI® and DVI-I Adapter is backed by a StarTech.com 2-year warranty and includes free lifetime technical support.

The StarTech.com Advantage

StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152. USB version: 3.2 Gen 1 (3.1 Gen 1), USB connector type: USB Type-B, USB connector gender: Female. Product colour: Black, Housing material: Plastic. Windows operating systems supported: Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10..., Mac operating systems supported: Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.9 Mavericks,..., Linux operating systems supported: Ubuntu 18.04 LTS, Ubuntu 20.04 LTS, Ubuntu 22.04. Width: 50 mm, Depth: 73 mm, Height: 19 mm. Package width: 206 mm, Package depth: 145 mm, Package height: 40 mm

Key Highlights
  • SuperSpeed USB 3.0 (5 Gbps) Interface, backward compatible with USB 2.0
  • Supports resolutions up to 1920x1080p (Full HD) and 2048x1152
  • Quick, easy installation
  • Dual Head design supports both HDMI® and DVI-I simultaneously (DVI to VGA adapter included for VGA monitors)
  • USB-powered - No external power adapter required
  • Choose between Mirrored, Extended or Primary display configurations
  • USB version: 3.2 Gen 1 (3.1 Gen 1) USB Type-B Female
  • DVI output HDMI output
  • Number of displays supported: 2
  • 2048 x 1152 pixels 60 Hz
  • Black
Specifications
Audio output channels
5.1 channels
Cables included
USB
Certification
CE, FCC, TAA, DisplayLink, REACH
Chipset
DisplayLInk - DL-3900
Compliance certificates
RoHS
Depth
73 mm
DisplayPort output
No
Drivers included
Yes
DVI connector type
DVI-I
DVI output
Yes
Harmonized System (HS) code
84733020
HDMI output
Yes
Height
19 mm
Housing material
Plastic
Interface adapters included
DVI-I male - VGA female
Internal memory
1024 MB
Linux operating systems supported
Ubuntu 18.04 LTS, Ubuntu 20.04 LTS, Ubuntu 22.04
Mac compatibility
Yes
Mac operating systems supported
Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura
Master (outer) case height
475 mm
Master (outer) case length
469 mm
Master (outer) case width
472 mm
Maximum resolution
2048 x 1152 pixels
Minimum processor family
Core i3
Minimum processor speed
2.8 GHz
Minimum RAM
2 TB
Number of displays supported
2
Operating relative humidity (H-H)
20 - 80%
Operating temperature (T-T)
0 - 55 °C
Other operating systems supported
ChromeOS
Output colour depth
16/32 bit
Package depth
145 mm
Package height
40 mm
Package weight
240 g
Package width
206 mm
Product colour
Black
Products per master (outer) case
72 pc(s)
Quick installation guide
Yes
Refresh rate at maximum resolution
60 Hz
Storage temperature (T-T)
-5 - 40 °C
Supported graphics resolutions
720 x 480, 832 x 624, 1024 x 600, 1152 x 870, 1280 x 800, 1280 x 960, 1366 x 768, 1600 x 900, 2048 x 1152, 1024 x 768 (XGA), 1152 x 864 (XGA+), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 768 (WXGA), 1360 x 768 (WXGA), 1400 x 1050 (SXGA+), 1440 x 900 (WXGA+), 1600 x 1200 (UXGA), 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 640 x 480 (VGA), 800 x 480 (WVGA), 800 x 600 (SVGA)
USB connector gender
Female
USB connector type
USB Type-B
USB pass-through
No
USB version
3.2 Gen 1 (3.1 Gen 1)
Weight
43 g
Width
50 mm
Windows operating systems supported
Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 11, Windows 11 x64, Windows 2000, Windows 2000 Professional, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows Vista x64, Windows XP, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64

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Price history over the last 6 months
StarTech.com USB 3.0 to HDMI / DVI Adapter - 2048x1152, 3.2 Gen 1 (3.1 Gen 1), USB Type-B, DVI output, HDMI output, 2048 x 1152 pixels
Current
R1,459
Lowest
R1,393
Highest
R1,475
Change 24H
+R56   +4%
Week
+R61   +4%
Month
+R56   +4%

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