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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay

StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
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R1,849
+R6 Reward
External SSD/HDD Docking Station | USB 3.2 Gen 2 (10 Gbps) / eSATA to SATAConnect and access any 2.5" or 3.5" SATA hard drive or SSD using this single-drive docking station, over a USB 3.1 Gen 2 (up to 10Gbps) or eSATA connection.Supports USB 3.1 Gen 2 and eSATA for flexible useIdeal for IT professi... Read More
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Stock 28 Code 1187033 Brand StarTech Model SDOCKU313E Warranty 2 Years

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Estimated delivery Wednesday, October 7
You will be kept updated through our detailed tracking system
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Gembird DD-U3M2 - SSD-Dockingstation - M.2 - M.2 Card (PCIe NVMe & SATA) - USB 3,2 (Gen 2) - Schwarz (DD-U3M2)
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External SSD/HDD Docking Station | USB 3.2 Gen 2 (10 Gbps) / eSATA to SATA

Connect and access any 2.5" or 3.5" SATA hard drive or SSD using this single-drive docking station, over a USB 3.1 Gen 2 (up to 10Gbps) or eSATA connection.

Supports USB 3.1 Gen 2 and eSATA for flexible use

Ideal for IT professionals, the docking station lets you access a SATA solid-state drive or hard drive quickly, for drive imaging, data recovery, and backups.

You can connect through either USB 3.1 Gen 2 or eSATA, and take advantage of the high performance of the latest SSDs and HDDs.

Top-loading design for easy drive access

The dock's vertical drive insertion makes it easy to dock and swap drives from your desktop computer or laptop. You simply insert your SSD or HDD into the drive slot at the top of the docking station, with no tools or trays required. The HDD ejection button allows fast and simple drive removal.

Convenient compatibility

The single-bay docking station comes with a USB Type-A to Type-C cable, for connecting to newer USB-C enabled devices. It also comes with a USB Type-A to Type-B cable, providing backward compatibility with your existing USB 3.0, 2.0 and 1.x devices. An eSATA cable is also included with the dock.

The docking station is also UASP compatible, for enhanced performance.

The SDOCKU313E is backed by a StarTech.com 2-year warranty and free lifetime technical support.

The StarTech.com Advantage

StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5" SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay. Storage media type: HDD, SSD, Storage drive interface: Serial ATA, Serial ATA II, Serial ATA III, Storage drive sizes supported: 2.5,3.5". Host interface: USB 3.2 Gen 2 (3.1 Gen 2) Type-B. Product colour: Black, Material: Plastic, Maximum data transfer rate: 10 Gbit/s. AC input voltage: 110-240 V, Input current: 0.6 A, Output voltage: 12 V. Width: 93 mm, Depth: 145 mm, Height: 63 mm

Key Highlights
  • HARD DRIVE DOCKING STATION: This single-bay hard drive docking station enables access to a 2.5/3.5" SATA drive for file backup, imaging, and data transfer over USB 3.2 Gen 2 (10 Gbps) or eSATA
  • DRIVE COMPATIBILITY: Supports a 2.5/3.5" SATA HDD/SSD of any capacity; 4Kn Compatible; OS Independent; IDE (SAT2IDEADP), mSATA (SAT2MSAT25), & M.2 SATA (SAT32M225) adapters sold separately; Includes 3.3ft (1m) eSATA, USB-A and C cables
  • PERFORMANCE: Get maximum performance from your SATA III drive with a 10 Gbps USB 3.2 or 6 Gbps eSATA host connection. Built-in SATA controller with upgradeable firmware; Backwards compatible with prior SATA & USB versions; No software / drivers required
  • SPECS: Single-Bay Hard Drive Dock; SATA I/II/III with TRIM; eSATA (6 Gbps) or USB 3.2 Gen 2 (10 Gbps) Host Connection; Toolless Design; Top-Loading Drive Bay with Eject Button; Power and Activity LEDs; Includes 3.3ft (1m) eSATA, USB-A and C cables
  • THE IT PRO'S CHOICE: Designed and built for IT Professionals, this Single-Bay Hard Drive Dock is backed for 2 years, including free lifetime 24/5 multilingual technical assistance
  • 10 Gbit/s
  • Material: Plastic
  • Storage media type: HDD, SSD
  • Storage drive interface: Serial ATA, Serial ATA II, Serial ATA III
  • Storage drive sizes supported: 2.5,3.5"
  • Host interface: USB 3.2 Gen 2 (3.1 Gen 2) Type-B
  • DC-in jack Plug and Play
  • Black
Specifications
AC adapter included
Yes
AC input voltage
110-240 V
Built-in fan
No
Cables included
USB, eSATA
Certification
CE, FCC, REACH
Chipset
ASMedia - ASM1351
Compliance certificates
RoHS
DC-in jack
Yes
Depth
145 mm
eSATA ports quantity
1
Harmonized System (HS) code
84733080
Height
63 mm
Host interface
USB 3.2 Gen 2 (3.1 Gen 2) Type-B
Hot-swap
Yes
Included power plug types
AU, EU, NA, UK
Input current
0.6 A
LED indicators
Activity, Power
Master (outer) case height
184 mm
Master (outer) case length
484 mm
Master (outer) case width
382 mm
Material
Plastic
Maximum data transfer rate
10 Gbit/s
Maximum storage capacity
6 TB
Number of storage drives supported
1
Operating relative humidity (H-H)
20 - 80%
Operating temperature (T-T)
5 - 35 °C
Output current
2 A
Output voltage
12 V
Package depth
171 mm
Package height
91 mm
Package weight
862 g
Package width
161 mm
Plug and Play
Yes
Power plug type
Type M
Product colour
Black
Products per master (outer) case
10 pc(s)
Quick installation guide
Yes
Storage drive interface
Serial ATA, Serial ATA II, Serial ATA III
Storage drive sizes supported
2.5,3.5"
Storage media type
HDD, SSD
Storage temperature (T-T)
-20 - 50 °C
UASP support
Yes
Weight
410 g
Width
93 mm

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Price history over the last 6 months
StarTech.com Single Bay USB 3.1 / eSATA to SATA Hard Drive Docking Station, USB 3.1 (10 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
Current
R1,849
Lowest
R1,741
Highest
R1,887
Change 24H
+R100   +6%
Week
+R70   +4%
Month
+R94   +5%

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