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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay

StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
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R1,492
+R4 Reward
SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive DockThe SATDOCKU3S USB 3.0 Hard Drive Docking Station delivers full, instant access to any 2.5in or 3.5in SATA (SATA, SATA II, SATA III) hard drive (HDD) or solid state drive (SSD), without having to mount the drive in a computer or instal... Read More
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Stock 11 Code 368544 Brand StarTech Model SATDOCKU3S Warranty 2 Years

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Estimated delivery Wednesday, October 7
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Gembird DD-U3M2 - SSD-Dockingstation - M.2 - M.2 Card (PCIe NVMe & SATA) - USB 3,2 (Gen 2) - Schwarz (DD-U3M2)
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SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock

The SATDOCKU3S USB 3.0 Hard Drive Docking Station delivers full, instant access to any 2.5in or 3.5in SATA (SATA, SATA II, SATA III) hard drive (HDD) or solid state drive (SSD), without having to mount the drive in a computer or install it in an external enclosure. Large capacity drives (tested with up to 4TB 3.5" and 1TB 2.5" drives) can be used to greatly enhance your computer's storage/backup capabilities.

Connected to the host computer through a single USB 3.0 SuperSpeed or USB 2.0 connection, the hard drive docking station provides a convenient, plug-and-play storage solution that delivers instant access to the hard drive without requiring a reboot.

Relying on the outstanding data throughput support of USB 3.0, the HDD docking station is capable of transfer speeds of up to 5Gbps, making it the fastest way to access data from an external drive. Double the value of this hard drive docking station, using a SATA to IDE hard drive adapter (SAT2IDEADP), which enables you to use any 2.5 or 3.5in IDE hard drive in a SATA hard drive dock slot.

To ensure compatibility with your computer system, the SATDOCKU3S supports all of the leading operating system platforms, including: Microsoft Windows®, Apple® OSX, Linux, and Google Chrome OS™.

The StarTech.com Advantage

StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5" SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay. Storage media type: HDD, SSD, Storage drive interface: Serial ATA, Serial ATA II, Serial ATA III, Storage drive sizes supported: 2.5,3.5". Host interface: USB 3.2 Gen 1 (3.1 Gen 1) Type-B. Product colour: Black, Material: Plastic, Maximum data transfer rate: 5 Gbit/s. AC input voltage: 110-240 V, Output voltage: 12 V, Output current: 2.5 A. Windows operating systems supported: Windows 2000, Windows 2000 Professional, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7..., Mac operating systems supported: Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks

Key Highlights
  • HARD DRIVE DOCKING STATION: This single-bay hard drive docking station enables access to a 2.5/3.5" SATA drive for file backup, imaging, and data transfer over USB 3.2 Gen 1 (5 Gbps)
  • DRIVE COMPATIBILITY: Supports a 2.5/3.5" SATA HDD/SSD of any capacity; OS Independent; IDE (SAT2IDEADP), mSATA (SAT2MSAT25), & M.2 SATA (SAT32M225) adapters sold separately
  • PERFORMANCE: Toolless Top-loading design enables quick hot-swapping of idle drives; Backwards compatible with previous SATA & USB versions; No software / drivers required
  • SPECS: Single-Bay Hard Drive Dock; SATA I/II/III; USB 3.2 Gen 1 (5 Gbps) Host Connection; Top-Loading Drive Bay with Eject Button; Power and Activity LED Indicators; Includes USB 3.2 (5 Gbps) Type-A Cable and Universal Power Adapter
  • THE IT PRO'S CHOICE: Designed and built for IT Professionals, this Single-Bay Hard Drive Dock is backed for 2 years, including free lifetime 24/5 multilingual technical assistance
  • 5 Gbit/s
  • Material: Plastic
  • Storage media type: HDD, SSD
  • Storage drive interface: Serial ATA, Serial ATA II, Serial ATA III
  • Storage drive sizes supported: 2.5,3.5"
  • Host interface: USB 3.2 Gen 1 (3.1 Gen 1) Type-B
  • DC-in jack Plug and Play
  • Black
Specifications
AC adapter included
Yes
AC input voltage
110-240 V
Built-in fan
No
Cables included
USB
Certification
CE, FCC
Chipset
ASMedia - ASM1053
Compliance certificates
RoHS
DC-in jack
Yes
Depth
93 mm
Harmonized System (HS) code
84733080
Height
65 mm
Host interface
USB 3.2 Gen 1 (3.1 Gen 1) Type-B
Hot-swap
Yes
LED indicators
Activity, Power
Linux operating systems supported
Yes
Mac operating systems supported
Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Manual
Yes
Master (outer) case height
386 mm
Master (outer) case length
476 mm
Master (outer) case width
190 mm
Material
Plastic
Maximum data transfer rate
5 Gbit/s
Maximum storage capacity
4 TB
Number of storage drives supported
1
Operating relative humidity (H-H)
8 - 80%
Operating temperature (T-T)
5 - 80 °C
Output current
2.5 A
Output voltage
12 V
Package depth
172 mm
Package height
91 mm
Package weight
728 g
Package width
162 mm
Plug and Play
Yes
Power plug type
Type M
Product colour
Black
Products per master (outer) case
10 pc(s)
Storage drive interface
Serial ATA, Serial ATA II, Serial ATA III
Storage drive sizes supported
2.5,3.5"
Storage media type
HDD, SSD
Storage temperature (T-T)
-40 - 70 °C
UASP support
No
USB 3.2 Gen 1 (3.1 Gen 1) ports quantity
1
Weight
400 g
Width
145 mm
Windows operating systems supported
Windows 2000, Windows 2000 Professional, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64

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Price history over the last 6 months
StarTech.com Single Bay USB 3.0 to SATA Hard Drive Docking Station, USB 3.0 (5 Gbps) Hard Drive Dock, External 2.5/3.5 inch SATA I/II/III HDD/SSD Docking Station, Top-Loading Hard Drive Bay
Current
R1,492
Lowest
R1,394
Highest
R1,527
Change 24H
+R98   +7%
Week
+R37   +3%
Month
+R82   +6%

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