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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA

StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
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R1,001
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Add a Null Modem RS232 serial port to your laptop or desktop computer through USBThe ICUSB232FTN FTDI USB to Null Modem Serial Adapter Cable (1-Port) converts an available USB 1.1 or 2.0 port into an RS232 Null Modem serial DB9 port, solving DCE/DTE conflicts directly, without requiring additional c... Read More
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Stock 71 Code 367846 Brand StarTech Model ICUSB232FTN Warranty 2 Years

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Estimated delivery Tuesday, October 6
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Add a Null Modem RS232 serial port to your laptop or desktop computer through USB

The ICUSB232FTN FTDI USB to Null Modem Serial Adapter Cable (1-Port) converts an available USB 1.1 or 2.0 port into an RS232 Null Modem serial DB9 port, solving DCE/DTE conflicts directly, without requiring additional cross-wired serial cables or adapters.

This compact adapter features COM retention, allowing the same COM port value to automatically be re-assigned to the port if the cable is disconnected and re-connected to the host computer, or if the system is rebooted. The integrated FTDI chipset supports additional customization, advanced features, and compatibility not necessarily offered by other solutions.

The USB to Null Modem adapter is compatible with a broad list of operating systems including Windows®, Windows CE, Mac OS and Linux, making it easier to integrate into mixed environments.

Backed by a StarTech.com 2-year warranty and free lifetime technical support.

The StarTech.com Advantage

StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA. Product colour: Black, Cable length: 1.7 m, Connector 1: USB Type-A. Quantity per pack: 1 pc(s), Package width: 208 mm, Package depth: 146 mm. Compliance certificates: CE, RoHS. Weight: 88 g. Master (outer) case width: 450 mm, Master (outer) case length: 525 mm, Master (outer) case height: 335 mm

Key Highlights
  • MAXIMIZED PORTABILITY: This USB to serial RS232 adapter with FTDI features a single cable design removing the need for additional adapters and cables
  • CORRECT DTE/DCE CONFLICTS: Convert your available USB port into a null modem RS232 DB9 serial port, resolving any DTE/DCE conflicts
  • BROAD COMPATIBILITY: Compatible with your USB 1.0 or 2.0 ports, this RS232 converter works with your Windows, Mac or Linux systems
  • FAST TRANSFER SPEEDS: Experience fast speeds with this serial adapter, supporting a Baud Rate up to 921.6Kbps
  • TECH SPECS: 6 feet (1.8 meters); FTDI FT232RL Chipset; Max Baud Rate: 921.6 Kbps; 256 Bytes FIFO; None/Odd/Even/Mark/Space Parity Modes; 7 or 8 Data Bits; 1 or 2 Stop bits; TAA Compliant
  • 1.7 m
  • USB Type-A Male Straight
  • DB-9 Female Straight
  • FTDI - FT232RL 921.6 Kbit/s
  • Data bits: 7, 8 256 B
  • Black
  • 1 pc(s)
Specifications
Baud rate
921.6 Kbit/s
Cable length
1.7 m
Chipset
FTDI - FT232RL
Compliance certificates
CE, RoHS
Connector 1
USB Type-A
Connector 1 form factor
Straight
Connector 1 gender
Male
Connector 2
DB-9
Connector 2 form factor
Straight
Connector 2 gender
Female
Data bits
7, 8
Drivers included
Yes
FIFO (First In, First Out)
256 B
Harmonized System (HS) code
84733080
Linux operating systems supported
Yes
Mac operating systems supported
Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura
Manual
Yes
Master (outer) case height
335 mm
Master (outer) case length
525 mm
Master (outer) case width
450 mm
Mean time between failures (MTBF)
541728 h
Operating relative humidity (H-H)
5 - 95%
Operating temperature (T-T)
0 - 55 °C
Package depth
146 mm
Package height
39 mm
Package weight
205 g
Package width
208 mm
Parity bit
Even, Mark, No, Odd, Space
Product colour
Black
Products per master (outer) case
50 pc(s)
Quantity per pack
1 pc(s)
Stop bits
1, 2
Storage temperature (T-T)
-20 - 85 °C
Weight
88 g
Windows operating systems supported
Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 IoT Enterprise, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 11, Windows 11 x64, Windows 2000, Windows 2000 Professional, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro x64, Windows 8.1 x64, Windows 98SE, Windows Vista, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows Vista x64, Windows XP, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64

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Price history over the last 6 months
StarTech.com 6ft (1.8m) 1-Port USB to Serial RS232 Adapter, FTDI DB9 Serial DCE Adapter Cable, Null Modem, USB 2.0 - TAA
Current
R1,001
Lowest
R939
Highest
R1,080
Change 24H
+R53   +6%
Week
+R62   +7%
Month
-R3   0%

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