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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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SORVELLA Home Diffuser Red Baccarat 120ml

SORVELLA Home Diffuser Red Baccarat 120ml
SORVELLA Home Diffuser Red Baccarat 120ml
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R405
Transform your living space with the SORVELLA Home Diffuser in the captivating Red Baccarat fragrance. This premium reed diffuser offers a continuous, flameless scent experience, perfect for creating a welcoming atmosphere in any room. With a generous 120ml capacity, it provides long-lasting fragran... Read More
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Stock Out Of StockNo Stock Code 3033415 Model 5905489911197 Warranty 2 Years

Shipping & Returns

Transform your living space with the SORVELLA Home Diffuser in the captivating Red Baccarat fragrance. This premium reed diffuser offers a continuous, flameless scent experience, perfect for creating a welcoming atmosphere in any room. With a generous 120ml capacity, it provides long-lasting fragrance for up to 8 weeks, making it an ideal choice for home or office.

Advantages

The SORVELLA Home Diffuser uses natural capillary action to disperse fragrance evenly, ensuring a consistent aroma without the need for electricity or heat. The included 6 natural rattan reeds allow you to control the intensity by adjusting the number of reeds used. The high-quality glass bottle adds a touch of elegance to your decor, while the retail gift box packaging makes it a perfect present for any occasion.

Suitable for

  • Living rooms, bedrooms, bathrooms, and offices
  • Small to medium-sized rooms up to 20 sq m
  • Creating a relaxing or inviting ambiance
  • Gifting for housewarmings, birthdays, or holidays

Key specifications

  • Product Type: Reed Diffuser
  • Fragrance Name: Red Baccarat
  • Volume: 120 ml (4.06 fl oz)
  • Scent Profile: Woody, Amber, Floral, Spicy
  • Scent Longevity: Up to 8 weeks
  • Bottle Material: High-Quality Glass
  • Reed Material: Natural Rattan Sticks
  • Number of Reeds: 6
  • Diffuser Mechanism: Capillary Action
  • Recommended Room Size: Small to Medium (up to 20 sq m)
  • Primary Ingredient: Premium Fragrance Oil Blend
  • Safety Warning: Flammable Liquid, Keep out of reach of children and pets
  • Packaging: Retail Gift Box
  • Liquid Color: Clear
  • Bottle Dimensions (H x W x D): Approx. 100 x 50 x 50 mm
  • Total Height (with reeds): Approx. 250 mm
  • Aroma Intensity: Medium
  • Application Area: Living Room, Bedroom, Bathroom, Office

Recommendations

For best results, place the diffuser in a well-ventilated area away from direct sunlight and heat sources. Flip the reeds weekly to refresh the scent. Keep out of reach of children and pets. Avoid contact with surfaces as the oil may damage certain finishes.

Specifications
Brand
SORVELLA
Category
Aroma Diffuser
EAN
5905489911197
Functions
Capillary Action
Material
Glass, Rattan
Model
5905489911197
MPN
5905489911197
Number of settings
6 (number of reeds)
Other features
Fragrance: Red Baccarat; Scent Profile: Woody, Amber, Floral, Spicy; Aroma Intensity: Medium; Recommended Room Size: up to 20 sq m; Safety Warning: Flammable Liquid, Keep out of reach of children and pets; Packaging: Retail Gift Box; Liquid Color: Clear; Bottle Dimensions (HxWxD): 100x50x50 mm; Total Height (with reeds): 250 mm
Product colour
Clear
Product type
Reed Diffuser
Runtime
8 weeks
Tank capacity
120 ml
Type
Reed Diffuser
Weight
0.4 kg
Price history over the last 6 months
SORVELLA Home Diffuser Red Baccarat 120ml
Current
R405
Lowest
R361
Highest
R408
Change 24H
+R36   +10%
Week
+R34   +9%
Month
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