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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Base station EPOS IMPACT SDW 5 BS Black

Base station EPOS IMPACT SDW 5 BS Black
Base station EPOS IMPACT SDW 5 BS Black
Base station EPOS IMPACT SDW 5 BS Black
Base station EPOS IMPACT SDW 5 BS Black
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R4,620
+R16 Reward
The EPOS IMPACT SDW 5 BS is a black base station designed for the IMPACT 5000 wireless DECT series. It provides triple connectivity to PC/softphone, mobile and desk phone, and is supplied with the base unit, power supply and cables. The product is sold without a headset or the BTD 800 USB dongle, an... Read More
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Stock 2 Code 2364087 Brand SENNHEISER Model 1001027 Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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The EPOS IMPACT SDW 5 BS is a black base station designed for the IMPACT 5000 wireless DECT series. It provides triple connectivity to PC/softphone, mobile and desk phone, and is supplied with the base unit, power supply and cables. The product is sold without a headset or the BTD 800 USB dongle, and is intended for professional office use where reliable DECT connectivity and central device management are required.

Advantages

The base station supports multiple connection types for seamless call handling across devices and offers easy conferencing controls. It is compatible with IMPACT 5000 headsets, EPOS Bluetooth® headsets and wired headsets or speakerphones, enabling a single-station workflow. System setup and management are simplified via EPOS Manager for centralized control of DECT settings and firmware updates.

Suitable for

  • Office staff using PC softphones
  • Users who need simultaneous desk phone and mobile connectivity
  • Teams requiring easy conferencing and headset switching

Key specifications

  • Model: EPOS IMPACT SDW 5 BS
  • Colour: Black
  • Connectivity: PC/softphone, mobile, desk phone (triple connectivity)
  • Compatibility: IMPACT 5000 DECT series, EPOS Bluetooth and wired headsets/speakerphones
  • Package contents: base station, power supply, cables (no headset, no BTD 800 dongle)
  • MPN: 1001027
  • EAN: 5714708008293

How to use

Connect the base station to power and to the chosen devices (PC/softphone, mobile and/or desk phone) following the supplied cabling. Pair compatible IMPACT 5000 handsets or EPOS headsets according to the user guide. Use the base station controls to manage calls and initiate conferencing. For system-wide configuration, install EPOS Manager on a PC and follow the software instructions to discover and apply settings to the DECT system.

Recommendations

Place the base station centrally in the office area to ensure optimal DECT radio coverage; keep firmware updated via EPOS Manager and use approved EPOS accessories for guaranteed compatibility.
Key Highlights
  • Office staff using PC softphones
  • Users who need simultaneous desk phone and mobile connectivity
  • Teams requiring easy conferencing and headset switching
  • Model: EPOS IMPACT SDW 5 BS
  • Colour: Black
  • Connectivity: PC/softphone, mobile, desk phone (triple connectivity)
  • Compatibility: IMPACT 5000 DECT series, EPOS Bluetooth and wired headsets/speakerphones
  • Package contents: base station, power supply, cables (no headset, no BTD 800 dongle)
  • MPN: 1001027
  • EAN: 5714708008293
Specifications
Brand compatibility
EPOS
Compatibility
IMPACT SDW 5036, SDW 5035
Product colour
Black
Product type
Base station
Wireless range
180 m

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Price history over the last 6 months
Base station EPOS IMPACT SDW 5 BS Black
Current
R4,620
Lowest
R3,963
Highest
R4,620
Change 24H
+R486   +12%
Week
+R533   +13%
Month
+R515   +13%

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