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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver

Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
Samsung RB38C672ESA Freestanding 390 L Grey, Metallic, Silver
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R47,238
Samsung RB38C672ESA, 390 L, No Frost (fridge), SN-T, 8 kg/24h, E, Grey, Metallic, Silver Samsung RB38C672ESA. Total net capacity: 390 L. Door hinge: Right. Climate class: SN-T, Noise level: 35 dB. Fridge net capacity: 276 L, No Frost (fridge), Multi-Airflow system (fridge), Fridge interior light, F... Read More
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Stock Out Of StockNo Stock Code 101987 Brand SAMSUNG Model RB38C672ESA/EF Warranty 2 Years

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Samsung RB38C672ESA, 390 L, No Frost (fridge), SN-T, 8 kg/24h, E, Grey, Metallic, Silver

Samsung RB38C672ESA. Total net capacity: 390 L. Door hinge: Right. Climate class: SN-T, Noise level: 35 dB. Fridge net capacity: 276 L, No Frost (fridge), Multi-Airflow system (fridge), Fridge interior light, Fridge number of shelves/baskets: 5. Freezer net capacity: 114 L, Freezing capacity: 8 kg/24h, No Frost (freezer). Energy efficiency class: E, Annual energy consumption: 264 kWh. Product colour: Grey, Metallic, Silver

Key Highlights
  • Grey, Metallic, Silver Freestanding 390 L
  • 276 L No Frost (fridge) Multi-Airflow system (fridge) LED Fridge interior light
  • 114 L Bottom-placed No Frost (freezer) 4* 8 kg/24h
  • E 264 kWh B 35 dB
Specifications
Annual energy consumption
264 kWh
Appliance placement
Freestanding
Apps supported
SmartThings
Automatic defrost (freezer)
Yes
Automatic defrost (fridge)
Yes
Built-in display
Yes
Climate class
SN-T
Colour name
Metal Grey
Cooling system
Dynamic (fan-assisted)
Depth
658 mm
Depth with door open
120.7 cm
Display placement
On door
Door hinge
Right
Door open alarm
Yes
Door opening angle
105°
Egg tray
Yes
Energy efficiency class
E
Energy efficiency index (EEI)
100
Energy efficiency scale
A to G
Fast freeze function
Yes
Freezer drawers quantity
3
Freezer net capacity
114 L
Freezer number of shelves/baskets
0
Freezer position
Bottom-placed
Freezing capacity
8 kg/24h
Fridge door balconies
4
Fridge interior light
Yes
Fridge net capacity
276 L
Fridge number of shelves/baskets
5
Height
2030 mm
Ice cube tray
Yes
Lamp type
LED
Maximum operating temperature
43 °C
Minimum operating temperature
10 °C
Multi-Airflow system (fridge)
Yes
Net depth without door
59.5 cm
No Frost (freezer)
Yes
No Frost (fridge)
Yes
Noise emission class
B
Noise level
35 dB
Number of vegetable drawers
1
Package depth
740 mm
Package height
2108 mm
Package weight
74 kg
Package width
637 mm
Product colour
Grey, Metallic, Silver
Recessed handle(s)
Yes
Refrigerating medium
R600a
Reversible doors
Yes
Samsung technologies (food storage)
AI Energy 15%, AI Energy Mode, All-Around Cooling, Digital Inverter Compressor, Metal Cooling, SpaceMax™ Technology
Shelves material
Tempered glass
Star rating
4*
Storage time during power failure
9 h
Super Cool function
Yes
Total net capacity
390 L
Warranty period
2 year(s)
Weight
72 kg
Wi-Fi
Yes
Width
595 mm
Width with door open
78.6 cm

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