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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
Need help? DistriNode AI can handle any task on our site.
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Samsung NP960XHAA-EXP Intel Core Ultra 5 256V Laptop 40.6 cm (16 inch) Touchscreen 2.8K 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Home Grey

Samsung NP960XHAA-EXP Intel Core Ultra 5 256V Laptop 40.6 cm (16 inch) Touchscreen 2.8K 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Home Grey
Samsung NP960XHAA-EXP Intel Core Ultra 5 256V Laptop 40.6 cm (16 inch) Touchscreen 2.8K 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Home Grey
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R30,874
+R125 Reward
Samsung NP960XHAA-EXP, Intel Core Ultra 5, 40.6 cm (16"), 2880 x 1800 pixels, 16 GB, 512 GB, Windows 11 Home Samsung NP960XHAA-EXP. Product type: Laptop, Form factor: Clamshell. Processor family: Intel Core Ultra 5, Processor model: 256V. Display diagonal: 40.6 cm (16"), HD type: 2.8K, Display reso... Read More
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Stock 2 Code 123249 Brand SAMSUNG Model NP960XHA-KG3DE Warranty 2 Years

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Samsung NP960XHAA-EXP, Intel Core Ultra 5, 40.6 cm (16"), 2880 x 1800 pixels, 16 GB, 512 GB, Windows 11 Home

Samsung NP960XHAA-EXP. Product type: Laptop, Form factor: Clamshell. Processor family: Intel Core Ultra 5, Processor model: 256V. Display diagonal: 40.6 cm (16"), HD type: 2.8K, Display resolution: 2880 x 1800 pixels, Touchscreen. Internal memory: 16 GB, Internal memory type: LPDDR5x-SDRAM. Total storage capacity: 512 GB, Storage media: SSD. On-board graphics card model: Intel Arc Graphics 130V. Operating system installed: Windows 11 Home. Product colour: Grey

Key Highlights
  • Laptop Clamshell Grey
  • Intel Core Ultra 5 256V Processor cores: 8
  • Touchscreen 40.6 cm (16") 2.8K 2880 x 1800 pixels AMOLED 16:10
  • 16 GB LPDDR5x-SDRAM
  • 512 GB SSD
  • Intel Arc Graphics 130V
  • Wi-Fi 7 (802.11be) Ethernet LAN Bluetooth 5.4
  • Lithium-Ion (Li-Ion) 73.9 Wh 25 h 65 W
  • Windows 11 Home
Specifications
AC adapter power
65 W
AI software frameworks supported by NPU
DirectML, ONNX RT, OpenVINO, WebNN, Windows ML
Antenna type
2x2
Anti-glare screen
Yes
Audio system
Dolby Atmos
Battery capacity
73.9 Wh
Battery life (max)
25 h
Battery technology
Lithium-Ion (Li-Ion)
Bluetooth
Yes
Bluetooth version
5.4
Built-in microphone
Yes
Built-in subwoofer
Yes
Card reader integrated
Yes
Combo headphone/mic port
Yes
Compatible memory cards
MicroSD (TransFlash), MicroSDHC, MicroSDXC
CPU configuration (max)
1
Depth
250.4 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
400 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
2880 x 1800 pixels
Ethernet LAN
Yes
Execute Disable Bit
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera resolution (numeric)
2 MP
HD type
2.8K
HDMI ports quantity
1
HDMI version
2.1
Height
12.5 mm
Intel Trusted Execution Technology
Yes
Intel Virtualization Technology (VT-x)
Yes
Intel Virtualization Technology for Directed I/O (VT-d)
Yes
Intel VT-x with Extended Page Tables (EPT)
Yes
Intel® OS Guard
Yes
Intel® Secure Key
Yes
Intel® Smart Sound Technology
Yes
Intel® Thunderbolt 4
Yes
Internal memory
16 GB
Internal memory type
LPDDR5x-SDRAM
Keyboard backlit
Yes
Low Power Efficient-core Base Frequency
2.1 MHz
Low Power Efficient-core Max Turbo Frequency
3.5 GHz
Low Power Efficient-cores
4
Maximum display brightness (HDR)
500 cd/m²
Maximum refresh rate
120 Hz
Maximum turbo power
37 W
Memory form factor
On-board
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
NPU performance up to
40 TOPs
Number of built-in speakers
4
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
Yes
NVMe
Yes
On-board graphics card
Yes
On-board graphics card 8K support
Yes
On-board graphics card DirectX version
12.2
On-board graphics card family
Intel Arc Graphics
On-board graphics card model
Intel Arc Graphics 130V
On-board graphics card OpenGL version
4.6
Operating system installed
Windows 11 Home
Optical drive type
No
Panel type
AMOLED
Performance cores
4
Performance-core base frequency
2.1 GHz
Performance-core Max Turbo Frequency
4.5 GHz
Pointing device
Touchpad
Processor base power
17 W
Processor boost frequency
4.5 GHz
Processor cache
8 MB
Processor cache type
Smart Cache
Processor cores
8
Processor family
Intel Core Ultra 5
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
256V
Processor threads
8
Product colour
Grey
Product type
Laptop
Sparsity support
Yes
SSD capacity
512 GB
Storage media
SSD
Supported instruction sets
AVX 2.0, SSE4.1, SSE4.2
Thunderbolt 4 ports quantity
2
Tjunction
100 °C
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
Yes
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB Type-C charging port
Yes
Weight
1.56 kg
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax), Wi-Fi 6E (802.11ax), Wi-Fi 7 (802.11be)
Width
355.4 mm
Windows Studio effects support
Yes

Leaflet

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Price history over the last 6 months
Samsung NP960XHAA-EXP Intel Core Ultra 5 256V Laptop 40.6 cm (16 inch) Touchscreen 2.8K 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Home Grey
Current
R30,874
Lowest
R30,474
Highest
R34,651
Change 24H
-R22   0%
Week
+R353   +1%
Month
+R169   +1%

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