Quantum StorageCare Bronze Support Plan, zone 1 - Serviceerweiterung (Erneuerung)

Data center managers running Quantum storage systems in Zone 1 regions often face the risk of unexpected downtime and the need for rapid expert assistance. This renewal plan keeps your existing Bronze-level support active for another year, ensuring that your storage infrastructure remains reliable and well-maintained. With access to Quantum's technical support team during business hours, you can resolve issues quickly and keep operations running smoothly.

Key specifications

• Service type: Technical support and maintenance
• Plan level: Bronze
• Service action: Renewal / extension
• Supported product family: Quantum StorageCare Solutions
• Geographic coverage: Zone 1
• Service duration: 1 year
• Support availability: 8x5 business hours
• Response time: Next business day (NBD)
• Support method: Phone, email, web portal
• Software updates: Included
• Firmware updates: Included
• Hardware diagnostics: Included
• Remote troubleshooting: Included
• On-site service: Not included (remote support primary)
• Product type: Service license
• Target environment: Enterprise / data center
• License category: Subscription / renewal
• Language support: English
• Compatibility: Existing Quantum StorageCare Bronze Plan

Why choose it

This plan provides peace of mind by ensuring your Quantum storage systems are covered by expert support. With next business day response and comprehensive remote assistance, you can minimize downtime and maintain high availability for your critical data. The inclusion of software and firmware updates keeps your systems up-to-date and secure.

Ideal use cases

• Enterprises with Quantum storage systems in Zone 1 requiring continued support coverage.
• Data centers that need reliable technical assistance without on-site visits.
• IT teams seeking to extend their existing Bronze support for another year.

Good to know

This is a renewal for an existing plan, so your current support coverage will continue seamlessly. The plan is delivered as a service license, and activation is typically managed through Quantum's support portal. For any questions about coverage details, contact your Quantum representative.