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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Philips Ambilight 65PUS8400/12 TV 165.1 cm (65 inch) 4K Ultra HD Smart TV Wi-Fi Black

Philips Ambilight 65PUS8400/12 TV 165.1 cm (65 inch) 4K Ultra HD Smart TV Wi-Fi Black
Philips Ambilight 65PUS8400/12 TV 165.1 cm (65 inch) 4K Ultra HD Smart TV Wi-Fi Black
Philips Ambilight 65PUS8400/12 TV 165.1 cm (65 inch) 4K Ultra HD Smart TV Wi-Fi Black
Philips Ambilight 65PUS8400/12 TV 165.1 cm (65 inch) 4K Ultra HD Smart TV Wi-Fi Black
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R21,115
Philips Ambilight 65PUS8400/12, 165.1 cm (65"), 3840 x 2160 pixels, QLED, Smart TV, Wi-Fi, Black Philips Ambilight 65PUS8400/12. Display diagonal: 165.1 cm (65"), Display resolution: 3840 x 2160 pixels, HD type: 4K Ultra HD, Display technology: QLED, Screen shape: Flat. Smart TV. Motion interpolati... Read More
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Stock Out Of StockNo Stock Code 1518602 Brand PHILIPS Model 65PUS8400/12 Warranty 2 Years

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Philips Ambilight 65PUS8400/12, 165.1 cm (65"), 3840 x 2160 pixels, QLED, Smart TV, Wi-Fi, Black

Philips Ambilight 65PUS8400/12. Display diagonal: 165.1 cm (65"), Display resolution: 3840 x 2160 pixels, HD type: 4K Ultra HD, Display technology: QLED, Screen shape: Flat. Smart TV. Motion interpolation technology: Natural Motion, Native aspect ratio: 16:9. Digital signal format system: DVB-C, DVB-S, DVB-S2, DVB-T, DVB-T2, DVB-T2 HD. Wi-Fi. Product colour: Black

Key Highlights
  • Flat 165.1 cm (65") QLED
  • 4K Ultra HD 3840 x 2160 pixels 16:9
  • Natural Motion
  • DVB-C, DVB-S, DVB-S2, DVB-T, DVB-T2, DVB-T2 HD
  • Smart TV Internet TV Screen mirroring
  • Wi-Fi Bluetooth
  • High Dynamic Range (HDR) supported
  • VESA mounting 400 x 300 mm
  • D 63 kWh
Specifications
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
Audio decoders
DTS:X, Dolby Atmos, Dolby Digital
Audio formats supported
AAC, MP3, WAV, WMA, WMA-PRO
Audio output channels
2.0 channels
Audio Return Channel (ARC)
Yes
Auto power off
Yes
Bluetooth
Yes
Bluetooth version
5.2
Cables included
AC
Common interface Plus (CI+)
Yes
Depth (with stand)
302 mm
Depth (without stand)
90 mm
Desktop stand
Yes
Digital audio optical out
1
Digital signal format system
DVB-C, DVB-S, DVB-S2, DVB-T, DVB-T2, DVB-T2 HD
Display diagonal
165.1 cm (65")
Display diagonal (metric)
164 cm
Display refresh rates supported
24 Hz, 25 Hz, 30 Hz, 50 Hz, 60 Hz
Display resolution
3840 x 2160 pixels
Display technology
QLED
E-manual
Yes
ECO mode
Yes
Energy consumption (HDR) per 1000 hours
128 kWh
Energy consumption (SDR) per 1000 hours
63 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
D
Energy efficiency scale
A to G
Enhanced Audio Return Channel (eARC)
Yes
Ethernet LAN
No
Game features
Auto Low Latency Mode (ALLM), Game Bar 2.0, Variable Refresh Rate (VRR)
Game mode
Yes
HD type
4K Ultra HD
HDCP
Yes
HDCP version
2.3
HDMI ports quantity
3
HDMI version
2.1
Headphone outputs
1
Height (with stand)
901 mm
Height (without stand)
838 mm
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
High Dynamic Range 10 (HDR10), High Dynamic Range 10+ (HDR10 Plus), Hybrid Log-Gamma (HLG)
Hybrid Broadcast Broadband TV (HbbTV)
Yes
Image formats supported
BMP, GIF, HEIF, JPEG, PNG
Internet TV
Yes
Motion interpolation technology
Natural Motion
Native aspect ratio
16:9
Native refresh rate
60 Hz
Number of speakers
2
Operating system installed
Titan OS
Operating temperature (T-T)
5 - 35 °C
Package depth
155 mm
Package height
961 mm
Package weight
21.3 kg
Package width
1620 mm
Panel mounting interface
400 x 300 mm
Philips technologies (AV/TV)
Works With Apple HomeKit
Picture processing technology
Philips Pixel Precise Ultra HD
Power consumption (standby)
0.5 W
Power supply type
Internal
Product colour
Black
Remote control included
Yes
RMS rated power
20 W
Screen mirroring
Yes
Screen shape
Flat
Sleep timer
Yes
Smart TV
Yes
Stand type
Legs stand
Subtitle formats supported
ASS, SMI, SRT, SSA, SUB, TXT
Subtitles function
Yes
Teletext
1000 pages
Teletext function
Yes
Tuner type
Digital
USB 2.0 ports quantity
2
VESA mounting
Yes
Video apps
Amazon Prime Video, BBC iPlayer, Disney+, HBO, Netflix, YouTube
Video compression formats
MPEG2, MPEG4
Video formats supported
AVI, H.264, HEVC, MKV, MPEG1, MPEG2, MPEG4, VP9, WMV9
Web browser
Yes
Weight (with stand)
15.8 kg
Weight (without stand)
15.5 kg
Wi-Fi
Yes
Wi-Fi standards
Wi-Fi 6 (802.11ax)
Width (with stand)
1446 mm
Width (without stand)
1446 mm
Works with Amazon Alexa
Yes
Works with the Google Assistant
Yes

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