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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L

Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
Philips 800 series EP0820/00 coffee maker Fully-auto Espresso machine 1.8 L
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R8,439
Philips 800 series EP0820/00, Espresso machine, 1.8 L, Ground coffee, Built-in grinder, 1500 W, Black Philips 800 series EP0820/00. Product type: Espresso machine, Coffee maker type: Fully-auto, Water tank capacity: 1.8 L, Coffee input type: Ground coffee, Reservoir for brewed coffee: Cup, Number o... Read More
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Stock Out Of StockNo Stock Code 2458274 Brand PHILIPS Model EP0820/00 Warranty 2 Years

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Philips 800 series EP0820/00, Espresso machine, 1.8 L, Ground coffee, Built-in grinder, 1500 W, Black

Philips 800 series EP0820/00. Product type: Espresso machine, Coffee maker type: Fully-auto, Water tank capacity: 1.8 L, Coffee input type: Ground coffee, Reservoir for brewed coffee: Cup, Number of spouts: 2, Built-in grinder. Display type: TFT. Power: 1500 W. Product colour: Black

Key Highlights
  • Countertop Fully-auto Espresso machine 1.8 L
  • Ground coffee
  • 15 bar
  • Built-in grinder Adjustable coffee strength Hot water system Built-in display
  • Coffee making Espresso making Cappuccino making
  • 1500 W
  • Black
Specifications
AC input frequency
50 Hz
AC input voltage
230 V
Adjustable coffee spout height
Yes
Adjustable coffee spout height range
85 - 145 mm
Adjustable coffee strength
Yes
Adjustable grinder settings
Yes
Adjustable temperature
Yes
Americano making
Yes
Anti-scale system
Yes
Appliance placement
Countertop
Auto power off
Yes
Automatic anti-calc
Yes
Built-in display
Yes
Built-in grinder
Yes
Built-in milk frother
Yes
Calc indicator
Yes
Calc-clean function
Yes
Cappuccino making
Yes
Coffee beans capacity
275 g
Coffee input type
Ground coffee
Coffee maker type
Fully-auto
Coffee making
Yes
Control type
Touch
Cord length
1 m
Country of design
Italy
Country of origin
China, Romania
Dangerous goods
No
Depth
371 mm
Descaling function
Yes
Descaling light indicator
Yes
Dishwasher-proof parts
Yes
Display type
TFT
Easy to clean
Yes
ECO setting
Yes
Energy efficiency class
A
Energy saving mode
Yes
Espresso making
Yes
Filter compatibility
AquaClean
Grinder type
Ceramic grinder
Ground coffee container capacity
12 cups
Height
433 mm
Hot milk making
Yes
Hot water system
Yes
Housing material
Plastic
Maximum operating pressure
15 bar
Milk adding type
Manual
Milk double cup
No
Milk frother included
Yes
Multi beverage
Yes
Number of grinder settings
12
Number of simultaneous brewing cups
2
Number of spouts
2
Number of temperature settings
3
Package depth
491.5 mm
Package height
487 mm
Package weight
12.3 kg
Package width
287.5 mm
Power
1500 W
Pre brew aroma control
Yes
Product colour
Black
Product type
Espresso machine
Removable brewing group
Yes
Removable brewing/infusion unit
Yes
Removable drip tray
Yes
Reservoir for brewed coffee
Cup
Self-cleaning
Yes
Spoon included
Yes
Temperature control type
Electronic
Two cups at once
Yes
Used capsules container capacity
12 pc(s)
Warranty period
2 year(s)
Waste container capacity (servings)
12
Water tank capacity
1.8 L
Water tank features
Frontal access
Weight
7.5 kg
Width
246 mm

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