We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.
But here is what a one-star review will never tell you:
We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.
Read the full letter — photos and video of real shipments, and a straight answer to every accusation.
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The Philips 5000 series 34B1U5600CH/23 is a 34-inch Wide Quad HD (3440 x 1440) curved LCD monitor with a VA panel that delivers an immersive 21:9 viewing experience. It integrates a built-in USB 3.2 Gen 2 hub with a USB-C downstream port, built-in speakers, VESA compatibility and height adjustment for ergonomic placement. The display offers a 4 ms response time, 350 cd/m² typical brightness and a 3000:1 typical contrast ratio for clear visuals in everyday use.
The monitor combines a wide 34" WQHD curved screen and VA technology for broad viewing angles and good contrast, while the 21:9 aspect ratio supports multitasking and cinematic content. USB-C connectivity and an onboard USB hub simplify data transfer and device connection. Integrated speakers and ergonomic features such as height adjustment and VESA mounting make it suitable for a tidy, adjustable workspace.
Place the monitor on a stable surface or attach it to a VESA-compatible mount. Connect a source device via the USB-C downstream port or other available video input; when using USB-C, you can transmit video and data and, if supported by your laptop, provide power delivery. Adjust height and viewing angle for comfortable ergonomics. Use the built-in USB hub to connect peripherals and the integrated speakers for audio output.
For best image quality, set the source resolution to 3440 x 1440 and use a compatible USB-C or video cable rated for high bandwidth. Position the curved screen so the centre is aligned with your viewing position and adjust brightness to suit ambient light.
