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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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PETLIBRO Luma Automatic Self-Cleaning Litter Box

PETLIBRO Luma Automatic Self-Cleaning Litter Box
PETLIBRO Luma Automatic Self-Cleaning Litter Box
PETLIBRO Luma Automatic Self-Cleaning Litter Box
PETLIBRO Luma Automatic Self-Cleaning Litter Box
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R19,609
The PETLIBRO Luma Automatic Self-Cleaning Litter Box is a smart, hands-free solution for cat owners seeking convenience and hygiene. Designed with advanced self-cleaning technology, it automatically sifts waste into a sealed compartment, reducing odor and manual scooping. The spacious interior accom... Read More
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Stock Out Of StockNo Stock Code 2837526 Brand PETLIBRO Model 62-22001-31W Warranty 2 Years

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Estimated delivery Tuesday, October 20
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The PETLIBRO Luma Automatic Self-Cleaning Litter Box is a smart, hands-free solution for cat owners seeking convenience and hygiene. Designed with advanced self-cleaning technology, it automatically sifts waste into a sealed compartment, reducing odor and manual scooping. The spacious interior accommodates cats of various sizes, while the sleek, modern design fits seamlessly into any home. With a quiet motor and easy-to-empty waste drawer, the Luma ensures a clean litter box with minimal effort.

Advantages

Automatic self-cleaning saves time and keeps the litter box fresh. The sealed waste compartment locks in odors, and the large entry is suitable for multiple cats. Easy to set up and maintain, with a simple control panel and app connectivity for monitoring.

Suitable for

  • Busy pet owners who want a clean litter box without daily scooping
  • Households with one or more cats
  • Owners looking for a quiet, low-maintenance automatic litter box

Key specifications

  • Brand: PETLIBRO
  • Model: Luma
  • MPN: 62-22001-31W
  • EAN: 754932368669
  • Category: Automatic Self-Cleaning Litter Box
  • Product Colour: White
  • Control Type: Automatic
  • Built-in Display: Yes

Recommendations

For optimal performance, use clumping litter and place the litter box on a hard, level surface. Regularly empty the waste drawer and clean the sensors to ensure reliable operation. The PETLIBRO Luma is an excellent investment for cat owners who value cleanliness and convenience.

Specifications
Brand
PETLIBRO
Built-in display
Yes
Category
Automatic Self-Cleaning Litter Box
Control type
Automatic
EAN
754932368669
Model
Luma
MPN
62-22001-31W
Product colour
White
Weight
22.07 kg
Price history over the last 6 months
PETLIBRO Luma Automatic Self-Cleaning Litter Box
Current
R19,609
Lowest
R8,758
Highest
R20,623
Change 24H
+R10,723   +121%
Week
+R10,751   +121%
Month
+R10,751   +121%

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