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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk

TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
0 reviews • Write a review
R1,275
Ever Watchful,Ever ReadyIndoor/Outdoor Pan/Tilt Security Wi-Fi CameraAdd Security to Your Home.Wherever.Whenever.Enioy flexible placement indoors or outdoors. Get all-round protection with a 1080p full HD live view, displaying vivid colors even at night.Pan/Tilt ViewSmooth and Instant Viewing Experi... Read More
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Stock Out Of StockNo Stock Code 2183963 Brand TP-LINK Model TAPO C216 Warranty 2 Years

Shipping & Returns

Ever Watchful,
Ever Ready
Indoor/Outdoor Pan/Tilt Security Wi-Fi Camera

Add Security to Your Home.Wherever.Whenever.
Enioy flexible placement indoors or outdoors. Get all-round protection with a 1080p full HD live view, displaying vivid colors even at night.

Pan/Tilt View
Smooth and Instant Viewing Experience
A wide range of coverage to capture every moment

Smart AI Detection and Notification
Smart AI identifies people and detects crying babies, notifying users as needed.

Person Detection
Notice everyone moving through your camera’s field of view.

Baby Crying Detection
Notifies you when hard sounds are detected.

Motion Detection and Notifications
Customizable Your Activity Zones to Know What Matters
Control what alerts you receive by creating multiple custom activity zones around areas that matter.

Precise Smart Motion Tracking
Always Know What Matters Most to You
When motion activity is detected, tracks and follows the individuals and pets to keep it within view.

Flexible Storage Choices
Save recorded videos on the microSD card† (up to 512 GB) or Tapo H500 (up to 16TB*), or by using Tapo Care‡ cloud services.

MicroSD Card purchased separately
†MicroSD Card purchased separately.

Tapo Care cloud storage
‡Tapo Care cloud storage services require a subscription. A free trial for the first month is provided.

up to 16TB local storag
Enjoy up to 16TB local storage with Tapo H500.*

Two-Way Audio
Use crisp two-way audio to communicate with nosy roommates, family, or even mischievous.

Protect Your Privacy from the Very Beginning
Privacy Zone
Set customizable block zones to keep certain spaces from being recorded so you never need to worry about personal moments being leaked.Filter out any personal spaces, like your bed, and only record areas that require monitoring such as doorways and windows to ensure your privacy remains just that—private.

All in the Tapo App
Smart Playback
Quickly find and download moments of interest by choosing the event type or sliding the timeline.

TP-Link Tapo C216. Type: IP security camera, Placement supported: Indoor, Connectivity technology: Wired & Wireless. Mounting type: Ceiling/Wall/Desk, Product colour: White, Form factor: Box. Lens viewing angle, horizontal: 73.5°, Lens viewing angle, vertical: 41°, Lens viewing angle, diagonal: 85°. Sensor type: CMOS, Optical sensor size: 25.4 / 3 mm (1 / 3"). Fixed focal length: 4 mm

Key Highlights
  • Add Security to Your Home. Wherever. Whenever: Enjoy flexible placement indoors or outdoors. Get all-round protection with a 2K 3MP live view, displaying vivid colors even at night
  • Smart AI Detection and Notifications: Identifies people and detects crying babies, notifying users as needed
  • Motion Detection and Tracking: Whenever a camera detects motion, it will automatically follow the subject
  • Pan and Tilt: Enjoy a full 360º horizontal and 152º vertical, allowing you to cover more area
  • Vivid Colors, Even at Night: Instead of black-and-white images, Tapo C216 offers full-color images at night with built-in spotlights, ensuring details in low-light conditions
  • Sound and Light Alarm: Scare away unwanted visitors using a sound and light alarm that triggers attention-grabbing effects
  • Two-Way Audio: Enables communication through a built-in microphone and speaker
  • Local and Cloud Storage: Save recorded videos to a microSD card (up to 512 GB) or by using Tapo Care cloud storage services
  • Compact Design for Multiple Installation Methods: It can be placed upright or upside down, on a desk, hung on a wall, mounted on the ceiling, or held by a rod
  • Indoor IP security camera
  • CMOS 25.4 / 3 mm (1 / 3") 2304 x 1296 pixels
  • Wired & Wireless Ethernet LAN Wi-Fi
  • Night vision 12 m IR
  • Box Ceiling/Wall/Desk
  • IP65
  • White
  • 220 g
Specifications
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
Audio system
2-way
Bluetooth
No
Built-in HDD
No
Built-in microphone
Yes
Built-in speaker(s)
Yes
Cable length
2 m
Card reader integrated
Yes
Cloud-managed
Yes
Compatible memory cards
MicroSD (TransFlash)
Connectivity technology
Wired & Wireless
Day/night mode
Yes
DC output current
1 A
DC output voltage
5
DC-in jack
Yes
Depth
77.8 mm
Ethernet interface type
Fast Ethernet
Ethernet LAN
Yes
Fixed focal length
4 mm
Form factor
Box
Frame rate
30 fps
Height
69.8 mm
Infra-red wavelength
850 nm
Infrared (IR) cut-off filter
Yes
International Protection (IP) code
IP65
LED indicators
Yes
LED type
IR
Lens viewing angle, diagonal
85°
Lens viewing angle, horizontal
73.5°
Lens viewing angle, vertical
41°
Live view
Yes
Maximum aperture number
2
Maximum memory card size
512 GB
Maximum resolution
2304 x 1296 pixels
Mounting type
Ceiling/Wall/Desk
Networking standards
IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Night vision
Yes
Night vision distance
12 m
Number of cameras
1
Number of sensors
1
Operating relative humidity (H-H)
10 - 90%
Operating temperature (T-T)
-20 - 50 °C
Optical sensor size
25.4 / 3 mm (1 / 3")
Package type
Box
Placement supported
Indoor
Power consumption (max)
5 W
Power consumption (typical)
2.3 W
Power source type
DC
Product colour
White
PTZ control
Yes
Reset button
Yes
Security algorithms
128-bit AES, SSL/TLS, WPA, WPA2-PSK
Sensor type
CMOS
Storage relative humidity (H-H)
0 - 90%
Storage temperature (T-T)
-40 - 60 °C
Supported graphics resolutions
2304 x 1296
Supported network protocols
TCP/IP, DHCP, ICMP, DNS, NTP, HTTPS, TCP, UDP
Type
IP security camera
USB port
Yes
Video formats supported
H.264
Virtual assistant
Amazon Alexa & Google Assistant
Weight
220 g
Wi-Fi
Yes
Wi-Fi standards
802.11b, 802.11g, Wi-Fi 4 (802.11n)
Width
105.3 mm

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Price history over the last 6 months
TP-Link Tapo C216 Box IP security camera Indoor 2304 x 1296 pixels Ceiling/Wall/Desk
Current
R1,275
Lowest
R1,170
Highest
R1,275
Change 24H
+R97   +8%
Week
—   
Month
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