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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Neutrik 12 m High Speed HDMI Cable with Ethernet, HDMI Type A Male to Male, 4K@60Hz, Black 1038958

Neutrik 12 m High Speed HDMI Cable with Ethernet, HDMI Type A Male to Male, 4K@60Hz, Black 1038958
Neutrik 12 m High Speed HDMI Cable with Ethernet, HDMI Type A Male to Male, 4K@60Hz, Black 1038958
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R3,183
+R11 Reward
Long HDMI cable runs often suffer from signal degradation, causing flickering or loss of picture. This 12-meter Neutrik HDMI cable maintains a stable 4K signal over distance, making it suitable for connecting devices far apart without compromising quality.Who is it forThis cable is for AV installers... Read More
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Stock 4 Code 3546193 Brand NEUTRIK Model 1038958 Warranty 2 Years

Shipping & Returns

Estimated delivery Wednesday, October 7
You will be kept updated through our detailed tracking system
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Long HDMI cable runs often suffer from signal degradation, causing flickering or loss of picture. This 12-meter Neutrik HDMI cable maintains a stable 4K signal over distance, making it suitable for connecting devices far apart without compromising quality.

Who is it for

This cable is for AV installers, home theater enthusiasts, and anyone needing a reliable long-distance HDMI connection between a source and display, such as a projector or wall-mounted TV.

Main features

  • 12 m length for extended reach
  • High Speed HDMI with Ethernet (HDMI 2.0b compatible)
  • Supports 4K Ultra HD (3840 x 2160) at 60 Hz
  • 18 Gbps bandwidth for smooth video and audio
  • HDR and HDCP 2.2 support for premium content
  • ARC, CEC, and HEC for advanced functionality
  • 3D support for immersive viewing
  • Oxygen-free copper conductors for reliable signal transfer
  • Triple shielding reduces interference
  • Gold-plated connectors resist corrosion
  • Durable PVC jacket in black

Specifications

  • Cable Type: HDMI
  • Connector 1: HDMI Type A Male
  • Connector 2: HDMI Type A Male
  • Cable Length: 12 m
  • HDMI Standard: High Speed HDMI with Ethernet (HDMI 2.0b compatible)
  • Max Resolution: 4K Ultra HD (3840 x 2160) @ 60Hz
  • Max Bandwidth: 18 Gbps
  • Conductor Material: Oxygen-Free Copper (OFC)
  • Shielding: Triple Shielded
  • Jacket Material: PVC
  • Cable Color: Black
  • Connector Plating: Gold-plated
  • Cable Construction: Passive

Tips

For best results, avoid sharp bends and keep the cable away from power lines to minimize interference. Ensure both connected devices support the desired features like ARC or HDR.

Specifications
Adaptive contrast
HDMI 2.0 & 18 Gbps
AI processor model
HDMI Type A
Brand
Neutrik
Category
HDMI Cable
EAN
7613187027628
HDMI ports quantity
1
Leaves no residue for up to
Passive & Standard
Model
1038958
MPN
1038958
Number of simultaneous touchpoints (Windows)
HDMI Type A
Product colour
Black
Vertical field of view (tele)
10-19.99 m
Weight
1.2 kg
Price history over the last 6 months
Neutrik 12 m High Speed HDMI Cable with Ethernet, HDMI Type A Male to Male, 4K@60Hz, Black 1038958
Current
R3,183
Lowest
R3,177
Highest
R3,183
Change 24H
+R6   +0%
Week
—   
Month
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