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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Neff BX38B cooking appliance set Zone induction hob Electric

Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
Neff BX38B cooking appliance set Zone induction hob Electric
0 reviews • Write a review
R17,438
Neff BX38B, Zone induction hob, 4 zone(s), Glass-ceramic, Black, Touch, 79.5 cm Neff BX38B. Hob type: Zone induction hob, Number of cooking zones: 4 zone(s), Top surface type: Glass-ceramic. Oven type: Electric, Oven net capacity: 71 L, Oven colour: Black... Read More
Out Of Stock
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Stock Out Of Stock Code 346735 Brand NEFF Model BX38B Warranty 2 Years

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Estimated delivery Thursday, October 22
You will be kept updated through our detailed tracking system
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Neff BX38B, Zone induction hob, 4 zone(s), Glass-ceramic, Black, Touch, 79.5 cm

Neff BX38B. Hob type: Zone induction hob, Number of cooking zones: 4 zone(s), Top surface type: Glass-ceramic. Oven type: Electric, Oven net capacity: 71 L, Oven colour: Black

Specifications
Cable length
1.2 m
Child lock
Yes
Connected load
3400 W
Convection cooking
Yes
Conventional cooking
Yes
Cooking zone 1 boost
2600 W
Cooking zone 1 position
Left front
Cooking zone 1 power
800 W
Cooking zone 1 shape
Round
Cooking zone 1 size (W x D)
120 x 210 mm
Cooking zone 1 type
Simmer
Cooking zone 2 diameter
145 mm
Cooking zone 2 position
Left rear
Cooking zone 2 power
1200 W
Cooking zone 2 shape
Round
Cooking zone 2 type
Small
Cooking zone 3 boost
3400 W
Cooking zone 3 position
Middle rear
Cooking zone 3 power
1700 W
Cooking zone 3 shape
Round
Cooking zone 3 size (W x D)
180 x 230 mm
Cooking zone 3 type
Simmer
Cooking zone 4 position
Right front
Cooking zone 4 power
1800 W
Cooking zone 4 shape
Round
Cooking zone 4 size (W x D)
170 x 265 mm
Cooking zone 4 type
Dual zone
Cool door
Yes
Door hinge
Down
Easy to clean
Yes
Energy consumption (conventional)
0.97 kWh
Energy consumption (forced convection)
0.81 kWh
Energy efficiency class (oven)
A
Energy efficiency scale (oven)
A+++ to D
Fast heat
Yes
Frame colour
Stainless steel
Frame form
Full trim
Grill
Yes
Hob auto power off
Yes
Hob colour
Black
Hob control position
Front
Hob control type
Touch
Hob current
16 A
Hob depth
51.7 cm
Hob height
4.8 cm
Hob input frequency
50/60 Hz
Hob input voltage
220 - 240 V
Hob installation compartment depth
50 cm
Hob installation compartment height
4.8 cm
Hob installation compartment width
78 cm
Hob keep warm function
Yes
Hob package depth
63 cm
Hob package height
10 cm
Hob package weight
11.8 kg
Hob package width
103 cm
Hob type
Zone induction hob
Hob width
79.5 cm
Interior light
Yes
Lamp type
Halogen
Lamps quantity
1 lamp(s)
Number of cooking zones
4 zone(s)
Number of gas cooking zones
4 zone(s)
Number of glass door panels
1
Number of power levels
17
Number of shelf positions
4
Number of simultaneously used cooking zones
4
Oven colour
Black
Oven control type
Rotary
Oven current
16 A
Oven depth
54.8 cm
Oven display
Yes
Oven display type
LED
Oven height
59.5 cm
Oven input frequency
50/60 Hz
Oven input voltage
220 - 240 V
Oven installation compartment depth
55 cm
Oven installation compartment height (max)
59.5 cm
Oven installation compartment height (min)
58.5 cm
Oven installation compartment width
56.8 cm
Oven net capacity
71 L
Oven package depth
65.5 cm
Oven package height
58.5 cm
Oven package width
67 cm
Oven type
Electric
Oven weight
31.3 kg
Oven width
59.4 cm
Residual heat indicator
Yes
Retractable knobs
Yes
Temperature (max)
275 °C
Temperature (min)
50 °C
Top and bottom heating
Yes
Top surface type
Glass-ceramic

Energy label

Open Energy label

Leaflet

Open Leaflet
Price history over the last 6 months
Neff BX38B cooking appliance set Zone induction hob Electric
Current
R17,438
Lowest
R14,769
Highest
R17,438
Change 24H
+R2,668   +18%
Week
—   
Month
—   
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