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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Neff BX18IB cooking appliance set Zone induction hob Electric

Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
Neff BX18IB cooking appliance set Zone induction hob Electric
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R28,337
Neff BX18IB, Zone induction hob, 4 zone(s), Glass-ceramic, Black, Touch, 80.2 cm Neff BX18IB. Hob type: Zone induction hob, Number of cooking zones: 4 zone(s), Top surface type: Glass-ceramic. Oven type: Electric, Oven net capacity: 71 L, Oven colour: Black... Read More
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Stock Out Of StockNo Stock Code 346736 Brand NEFF Model BX18IB Warranty 2 Years

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Neff BX18IB, Zone induction hob, 4 zone(s), Glass-ceramic, Black, Touch, 80.2 cm

Neff BX18IB. Hob type: Zone induction hob, Number of cooking zones: 4 zone(s), Top surface type: Glass-ceramic. Oven type: Electric, Oven net capacity: 71 L, Oven colour: Black

Specifications
Bottom heating
Yes
Cable length
1.2 m
Connected load
3400 W
Convection cooking
Yes
Conventional cooking
Yes
Cooking zone 1 boost
3300 W
Cooking zone 1 diameter
180 mm
Cooking zone 1 position
Left front
Cooking zone 1 power
2000 W
Cooking zone 1 shape
Round
Cooking zone 2 boost
3100 W
Cooking zone 2 diameter
280 mm
Cooking zone 2 position
Left rear
Cooking zone 2 power
2000 W
Cooking zone 2 shape
Round
Cooking zone 2 type
Dual zone
Cooking zone 3 boost
2200 W
Cooking zone 3 diameter
145 mm
Cooking zone 3 position
Right rear
Cooking zone 3 power
1600 W
Cooking zone 3 shape
Round
Cooking zone 4 boost
3700 W
Cooking zone 4 diameter
210 mm
Cooking zone 4 position
Right front
Cooking zone 4 power
2500 W
Cooking zone 4 shape
Round
Cool door
Yes
Door hinge
Down
Energy consumption (conventional)
0.97 kWh
Energy consumption (forced convection)
0.81 kWh
Energy efficiency class (oven)
A
Energy efficiency scale (oven)
A+++ to D
Fast heat
Yes
Frame colour
Stainless steel
Frame form
Full trim
Grill
Yes
Hob auto power off
Yes
Hob cable length
1 m
Hob colour
Black
Hob control position
Front
Hob control type
Touch
Hob depth
52.3 cm
Hob height
5.5 cm
Hob height under worktop
1.6 cm
Hob input frequency
50/60 Hz
Hob input voltage
220 - 240 V
Hob installation compartment depth (min)
50 cm
Hob installation compartment height
5.5 cm
Hob installation compartment width
78 cm
Hob type
Zone induction hob
Hob weight
13.5 kg
Hob width
80.2 cm
Interior light
Yes
Lamp type
Halogen
Lamps quantity
1 lamp(s)
Number of cooking zones
4 zone(s)
Number of electric cooking zones
4 zone(s)
Number of power levels
17
Number of shelves
4 shelves
Oven colour
Black
Oven control type
Rotary
Oven current
16 A
Oven depth
54.8 cm
Oven display
No
Oven height
59.5 cm
Oven input frequency
50/60 Hz
Oven input voltage
220 - 240 V
Oven installation compartment depth
55 cm
Oven installation compartment height (max)
59.5 cm
Oven installation compartment height (min)
58.5 cm
Oven installation compartment width
56.8 cm
Oven net capacity
71 L
Oven package depth
65 cm
Oven package height
66 cm
Oven package width
67 cm
Oven type
Electric
Oven weight
32.4 kg
Oven width
59.4 cm
Residual heat indicator
Yes
Self-cleaning
No
Temperature (max)
275 °C
Temperature (min)
50 °C
Top surface type
Glass-ceramic

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