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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB

Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
Laptop MSI Thin 15 B13UC-2892 15.6 inch Intel Core i5-13420H 1.000 GB
R17,439
Massive lightning crackles through the sky; soaring dragons emerge from the mountains, the vastness and wonders of gaming world awaits to be discovered, and the Thin 15 is the perfect companion for your journey! The iconic thin chassis now comes in brand new cosmos grey color and upgraded hardware. ... Read More
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Stock Out Of StockNo Stock Code 2401592 Brand MSI Model THIN 15 B13UC-2892 Warranty 2 Years

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Massive lightning crackles through the sky; soaring dragons emerge from the mountains, the vastness and wonders of gaming world awaits to be discovered, and the Thin 15 is the perfect companion for your journey! The iconic thin chassis now comes in brand new cosmos grey color and upgraded hardware. Harness the power and experience the gaming world freely, swiftly with Thin 15 !

INTO THE NEXT GENERATION
UP TO INTEL CORE™ i7-13620H PROCESSOR
The Intel® Core™ i7-13620H processor comes with improved hybrid core architecture, up to 6 Performance-cores and 4 Efficient-cores, for better multitasking works and running demanding games.

GEFORCE RTX 30 SERIES LAPTOPS
THE ULTIMATE PLAY
NVIDIA GeForce RTX™ 30 Series Laptop GPUs power the world’s fastest laptops for gamers and creators. They’re built with Ampere—NVIDIA’s 2nd gen RTX architecture—to give you the most realistic ray-traced graphics and cutting-edge AI features like NVIDIA DLSS. Plus, Max-Q Technologies unleash the power of AI to make thin, high-performance laptops that are faster and better than ever.

BOOST PERFORMANCE WITH AI
NVIDIA DLSS gives games a speed boost with uncompromised image quality. Crank up the settings and resolution for an even better visual experience.

MORE IMMERSIVE EXPERIENCES
Ray Tracing is the holy grail of graphics. It simulates how light behaves in the real-world to produce the most realistic and immersive graphics for gamers and creators - and runs fast thanks to 2nd gen RT Cores.

OPTIMIZED POWER AND PERFORMANCE
NVIDIA Max-Q is a suite of technologies powered by AI that optimize laptops to deliver high performance in thin form factors.

STAY COOL AND QUIET UNDER LOAD
Fine-tuned to be noticeably quieter and cooler under load, easily blending into any environment.

LIGHTNING FAST AND SMOOTH DISPLAY
Our gaming laptops are tailor-made and highly optimized for gamers. The display comes with a high refresh rate and smooth visuals, allowing you to experience the next level of gaming.

VERSATILE CONNECTIVITY
Thin 15 provides comprehensive connectivity to let you connect all your devices easily.

MSI Thin 15 B13UC-2892. Product type: Laptop, Form factor: Clamshell. Processor family: Intel® Core™ i5, Processor model: i5-13420H. Display diagonal: 39.6 cm (15.6"), HD type: Full HD, Display resolution: 1920 x 1080 pixels. Internal memory: 16 GB, Internal memory type: DDR4-SDRAM. Total storage capacity: 512 GB, Storage media: SSD. On-board graphics card model: Intel® UHD Graphics, Discrete graphics card model: NVIDIA GeForce RTX 3050. Operating system installed: FreeDOS. Product colour: Grey

How to use

Unpack the laptop and connect the supplied power adapter before first use to ensure the battery is charged. Complete the initial operating system setup and system updates, then install required productivity applications or cloud services. Adjust display brightness, power settings, and keyboard preferences to match your working environment. For multimedia and conferencing, connect headphones or an external webcam if needed, and use Wi‑Fi or Ethernet for network access.

Recommendations

To maintain reliable performance, keep the operating system and drivers up to date, monitor available memory when running intensive workloads, and use cooling-friendly surfaces during extended sessions. Regularly back up important data to external storage or cloud services and follow standard security practices such as enabling device encryption and timely software updates.

Key Highlights
  • FreeDOS
  • Intel Core i5-13420H (12MB Cache)
  • 39.6 cm (15.6") Full HD 1920 x 1080 IPS-Level, NVIDIA GeForce RTX 3050 (4GB GDDR6)
  • 16GB (3200MHz) DDR4-SDRAM & 512GB SSD
  • Laptop Clamshell Grey
  • Intel® Core™ i5 i5-13420H Processor cores: 8
  • 39.6 cm (15.6") Full HD 1920 x 1080 pixels IPS-Level
  • 16 GB DDR4-SDRAM 3200 MHz
  • 512 GB SSD
  • NVIDIA GeForce RTX 3050 4 GB Intel® UHD Graphics
  • Wi-Fi 6E (802.11ax) Ethernet LAN 10,100,1000 Mbit/s Bluetooth 5.3
  • 52.4 Wh 120 W
  • FreeDOS
Specifications
AC adapter included
Yes
AC adapter power
120 W
Anti-glare screen
Yes
Audio system
Nahimic 3
Battery capacity
52.4 Wh
Bluetooth
Yes
Bluetooth version
5.3
Cable lock slot
Yes
Cable lock slot type
Kensington
Colour name
Cosmos Gray
Combo headphone/mic port
Yes
Depth
254 mm
Discrete GPU manufacturer
NVIDIA
Discrete graphics card
Yes
Discrete graphics card memory
4 GB
Discrete graphics card model
NVIDIA GeForce RTX 3050
Discrete graphics memory type
GDDR6
Display diagonal
39.6 cm (15.6")
Display resolution
1920 x 1080 pixels
Efficient cores
4
Efficient-core Max Turbo Frequency
3.4 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Form factor
Clamshell
Front camera
Yes
Front camera HD type
HD
Front camera resolution
1280 x 720 pixels
HD type
Full HD
HDMI ports quantity
1
HDMI version
2.0
Height
21.7 mm
Internal memory
16 GB
Internal memory type
DDR4-SDRAM
Keyboard backlit
Yes
Keyboard backlit colour
Blue
Maximum internal memory
64 GB
Maximum refresh rate
144 Hz
Maximum turbo power
115 W
Memory clock speed
3200 MHz
Memory slots
2x SO-DIMM
Mobile network connection
No
Motherboard chipset
Intel HM670
Number of battery cells
3
Number of built-in speakers
2
Number of SSDs installed
1
Numeric keypad
No
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel® UHD Graphics
On-board graphics card model
Intel® UHD Graphics
Operating system installed
FreeDOS
Optical drive type
No
Original brand name
MSI
Panel type
IPS-Level
Performance cores
4
Performance-core Max Turbo Frequency
4.6 GHz
Pointing device
Touchpad
Processor base power
45 W
Processor boost frequency
4.6 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
8
Processor family
Intel® Core™ i5
Processor generation
13th gen Intel® Core™ i5
Processor manufacturer
Intel
Processor model
i5-13420H
Processor threads
12
Product colour
Grey
Product type
Laptop
Speaker power
2 W
SSD capacity
512 GB
SSD interface
PCI Express 4.0
Storage media
SSD
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
No
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
3
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
1
USB Power Delivery (USB PD)
No
USB Type-C charging port
No
Video capturing speed
30 fps
Weight
1.86 kg
Wi-Fi standards
Wi-Fi 6E (802.11ax)
Width
359 mm
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 6E AX211

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