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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro

Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
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R23,721
+R95 Reward
The DELL Pro PC16250 16" Intel Core Ultra 7 255U is a compact, work-oriented laptop with a 16-inch Full HD+ display (1920 x 1200). It is equipped with an Intel Core Ultra 7 255U processor, 16 GB of DDR5-SDRAM and a 512 GB SSD, and runs Windows 11 Pro. Integrated Intel Graphics deliver everyday graph... Read More
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Stock 3 Code 128918 Brand DELL Model F713Y Warranty 2 Years

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Estimated delivery Thursday, October 1
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The DELL Pro PC16250 16" Intel Core Ultra 7 255U is a compact, work-oriented laptop with a 16-inch Full HD+ display (1920 x 1200). It is equipped with an Intel Core Ultra 7 255U processor, 16 GB of DDR5-SDRAM and a 512 GB SSD, and runs Windows 11 Pro. Integrated Intel Graphics deliver everyday graphics performance while the platinum-coloured chassis and a weight of approximately 1.92 kg make the device portable for business and home use.

Advantages

This laptop combines a high-resolution 16" screen with a modern processor and fast SSD storage to provide responsive application loading and smooth multitasking. The 16 GB of DDR5 memory supports multiple open applications and browser tabs, while Windows 11 Pro provides business features and security updates. The lightweight build and neutral platinum finish make it suitable for frequent transport without compromising desktop-style screen size.

Suitable for

  • Office productivity and document editing
  • Web browsing, video conferencing and email
  • Media playback and light photo editing
  • Business users who need Windows 11 Pro features

Key specifications

  • Display: 16" diagonal, 1920 x 1200 resolution
  • Processor: Intel Core Ultra 7 255U
  • Memory: 16 GB DDR5-SDRAM
  • Storage: 512 GB solid state drive (SSD)
  • Graphics: integrated Intel Graphics
  • Operating system: Windows 11 Pro
  • Weight: approximately 1.92 kg
  • Colour: platinum

How to use

Power on the laptop using the dedicated power button and follow the Windows 11 Pro setup assistant for initial configuration. Use the built-in display and keyboard for typical workflows such as document creation, spreadsheets and web meetings. Store files and applications on the internal 512 GB SSD for faster boot and load times. Connect external monitors, peripherals or network resources as required via available ports and wireless interfaces supported by the system.

Recommendations

For sustained performance, keep Windows 11 Pro and device drivers up to date, enable power plans appropriate to your use (balanced for everyday work, high performance for intensive tasks), and maintain free space on the SSD to ensure fast file access and system responsiveness.
Key Highlights
  • Office productivity and document editing
  • Web browsing, video conferencing and email
  • Media playback and light photo editing
  • Business users who need Windows 11 Pro features
  • Display: 16" diagonal, 1920 x 1200 resolution
  • Processor: Intel Core Ultra 7 255U
  • Memory: 16 GB DDR5-SDRAM
  • Storage: 512 GB solid state drive (SSD)
  • Graphics: integrated Intel Graphics
  • Operating system: Windows 11 Pro
  • Weight: approximately 1.92 kg
  • Colour: platinum
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
AI software frameworks supported by NPU
DirectML, ONNX RT, OpenVINO, Windows ML
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
MaxxAudio Pro
Battery capacity
55 Wh
Battery recharge time
4 h
Battery voltage
11.7 V
Battery weight
210 g
Bluetooth
Yes
Brand specific technologies
Express Charge Boost capable, TNR
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
3.02
Carbon emissions, energy usage (kg of CO2e)
28.512
Carbon emissions, logistics (kg of CO2e)
6.048
Carbon emissions, manufacturing (kg of CO2e)
70.416
Card reader integrated
No
Colour gamut
45%
Colour name
Platinum Silver Color (Metallic Finish)
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
Copilot key
Yes
DC-in jack
Yes
Depth
251.8 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
1920 x 1200 pixels
Efficient cores
8
Efficient-core base frequency
1.7 GHz
Efficient-core Max Turbo Frequency
4.2 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Face recognition
Yes
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
Front camera resolution (numeric)
2.07 MP
Hall sensor
Yes
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.89 cm
Height (rear)
2.08 cm
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard language
German
Low Power Efficient-core Base Frequency
700 MHz
Low Power Efficient-core Max Turbo Frequency
2.4 GHz
Low Power Efficient-cores
2
Maximum internal memory
64 GB
Maximum refresh rate
60 Hz
Maximum turbo power
57 W
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
1 x 16 GB
Memory slots
2
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
Non-operating altitude
-15.2 - 10668 m
NPU performance up to
12 TOPs
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel Graphics
On-board graphics card model
Intel Graphics
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
0 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Performance cores
2
Performance-core base frequency
2 GHz
Performance-core Max Turbo Frequency
5.2 GHz
Pixel density
141 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5 mm
PowerShare
Yes
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
15 W
Processor boost frequency
5.2 GHz
Processor cache
12 MB
Processor cores
12
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
255U
Processor threads
14
Product colour
Platinum, Silver
Product type
Laptop
RGB colour space
NTSC
Smart card reader
No
Sparsity support
Yes
Speaker power
2.5 W
Speakers manufacturer
Waves
SSD capacity
512 GB
SSD form factor
M.2
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Thunderbolt 4 ports quantity
1
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total carbon footprint (kg of CO2e)
108
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
No
Trial software
Activate Your Microsoft 365 For A 30 Day Trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
1
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
27 W
Video capturing speed
30 fps
Weight
1.92 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
2400 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax)
Width
358 mm
Windows Studio effects support
Yes
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 6E AX211

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Price history over the last 6 months
Laptop DELL Pro PC16250 16 inch Intel Core Ultra 7 255U 16GB 512GB SSD Intel Graphics Windows 11 Pro
Current
R23,721
Lowest
R23,336
Highest
R25,099
Change 24H
+R52   +0%
Week
+R163   +1%
Month
+R82   +0%

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