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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro

Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
36 mo.
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
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R34,750
+R139 Reward
The Dell Pro 16 PC16250 is a 16" laptop offering a 1920×1200 Full HD+ display and balanced mobile performance for professional use. It is equipped with an Intel Core Ultra 7 255U processor, 32 GB of DDR5 memory and a 1 TB solid-state drive, running Windows 11 Pro. The system uses integrated Intel gr... Read More
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Stock 9 Code 305046 Brand DELL Model BTO108_PC16250_EMEA Warranty 3 Years

Shipping & Returns

Estimated delivery Wednesday, September 30
You will be kept updated through our detailed tracking system
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HP OmniBook 5 14-hk0171ng 14 inch WUXGA OLED 300 Nits, Intel Core 7-150U, 16GB RAM, 512GB SSD, Windows 11 Home
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HP OmniBook 5 14-hk0171ng 14 inch WUXGA OLED 300 Nits, Intel Core 7-150U, 16GB RAM, 512GB SSD, Windows 11 Home
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HP OmniBook 3 17-dk0172ng 17.3 inch FHD IPS, Intel Core 7 150U, 8GB RAM, 512GB SSD, DOS
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HP OmniBook 3 17-dk0172ng 17.3 inch FHD IPS, Intel Core 7 150U, 8GB RAM, 512GB SSD, DOS
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HP HyperX OMEN 15-ga0150ng 15.3 inch WUXGA IPS 165Hz Gaming Laptop, Intel Core i5-14450HX, 16GB DDR5 RAM, 1TB PCIe SSD, NVIDIA GeForce RTX 5060, Windows 11 Home, Shadow Black
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HP HyperX OMEN 15-ga0150ng 15.3 inch WUXGA IPS 165Hz Gaming Laptop, Intel Core i5-14450HX, 16GB DDR5 RAM, 1TB PCIe SSD, NVIDIA GeForce RTX 5060, Windows 11 Home, Shadow Black
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Lenovo LOQ 15AHP11 Gaming Laptop, 15.6 inch Full HD 144Hz, AMD Ryzen 7 250, 16GB DDR5, 1TB SSD, NVIDIA GeForce RTX 5060, Windows 11 Home, Grey
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Lenovo LOQ 15AHP11 Gaming Laptop, 15.6 inch Full HD 144Hz, AMD Ryzen 7 250, 16GB DDR5, 1TB SSD, NVIDIA GeForce RTX 5060, Windows 11 Home, Grey
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ASUS ExpertBook PM1 PM1503CDA-S70264 15.6 inch AMD Ryzen 5 7530U 16GB 512GB SSD No OS German Keyboard
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Lenovo ThinkPad L13 2-in-1 G5 Intel Core Ultra 5 135U 32GB RAM 256GB SSD 13.3 inch Touch WUXGA Windows 11 Pro Black
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ASUS ExpertBook B5 B5605CCA-MB0059X Ultra 5 225H 16.0 inch WUXGA 300nits 60Hz AG 16GB DDR5 512GB SSD Intel Arc Graphics 1080p IR Camera LAN 50Wh Win 11 Pro Gentle Grey 3Y OnSite
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ASUS ROG Zephyrus G16 GU606AP-TB039W Gaming Laptop 16 inch WUXGA 165Hz, Intel Core i9-13900H, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 4060, Windows 11 Home, Eclipse Gray
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ASUS ROG Zephyrus G16 GU606AP-TB039W Gaming Laptop 16 inch WUXGA 165Hz, Intel Core i9-13900H, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 4060, Windows 11 Home, Eclipse Gray
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The Dell Pro 16 PC16250 is a 16" laptop offering a 1920×1200 Full HD+ display and balanced mobile performance for professional use. It is equipped with an Intel Core Ultra 7 255U processor, 32 GB of DDR5 memory and a 1 TB solid-state drive, running Windows 11 Pro. The system uses integrated Intel graphics and comes in a platinum-coloured chassis with a stated weight of 1.92 kg, combining a large display area with compact portability for everyday office, remote and hybrid work scenarios.

Advantages

High-capacity DDR5 memory and a fast 1 TB SSD provide responsive multitasking and quick application loading. The 1920×1200 display delivers increased vertical workspace compared with standard 16:9 panels, improving document viewing and productivity. Intel Core Ultra 7 255U processor balances power efficiency and performance for typical professional workloads while integrated Intel graphics supports everyday media and light graphical tasks. The Windows 11 Pro operating system includes business-oriented features for device management and security.

Suitable for

  • Office productivity and multitasking with many open applications
  • Remote work, video calls and collaboration tools
  • Large local storage of documents, project files and multimedia
  • On-the-go professionals who need a 16" display with moderate weight
  • Users who require Windows 11 Pro features for security and management

Key specifications

  • Display: 16" diagonal, 1920 × 1200 resolution (Full HD+)
  • Processor: Intel Core Ultra 7 255U
  • Memory: 32 GB DDR5
  • Storage: 1 TB SSD (solid-state drive)
  • Graphics: integrated Intel graphics
  • Operating system: Windows 11 Pro
  • Weight: approximately 1.92 kg
  • Chassis colour: platinum

How to use

Power on the laptop and complete the initial Windows 11 Pro setup to configure user accounts, security and preferred settings. Use the 32 GB of memory to run multiple productivity applications simultaneously, and store active projects on the 1 TB SSD for fast access. Adjust display settings in Windows to match your workflow—such as scaling and orientation—to take advantage of the 1920×1200 vertical space. Connect external peripherals or a docking station for extended desktop setups, external monitors or wired networking as needed.

Recommendations

For sustained everyday performance, keep Windows and drivers up to date, use a reputable backup solution for important files stored on the SSD, and enable power profiles appropriate to your location (balanced or power-saving for travel, higher performance when plugged in). Use external storage or cloud services for archival of large media libraries to preserve SSD capacity for current work.

Key Highlights
  • Office productivity and multitasking with many open applications
  • Remote work, video calls and collaboration tools
  • Large local storage of documents, project files and multimedia
  • On-the-go professionals who need a 16" display with moderate weight
  • Users who require Windows 11 Pro features for security and management
  • Display: 16" diagonal, 1920 × 1200 resolution (Full HD+)
  • Processor: Intel Core Ultra 7 255U
  • Memory: 32 GB DDR5
  • Storage: 1 TB SSD (solid-state drive)
  • Graphics: integrated Intel graphics
  • Operating system: Windows 11 Pro
  • Weight: approximately 1.92 kg
  • Chassis colour: platinum
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
AI software frameworks supported by NPU
DirectML, ONNX RT, OpenVINO, Windows ML
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
MaxxAudio Pro
Battery capacity
45 Wh
Battery recharge time
4 h
Bluetooth
Yes
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
3.02
Carbon emissions, energy usage (kg of CO2e)
28.512
Carbon emissions, logistics (kg of CO2e)
6.048
Carbon emissions, manufacturing (kg of CO2e)
70.416
Colour gamut
45%
Colour name
Platinum Silver Color (Metallic Finish)
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
Copilot key
Yes
DC-in jack
Yes
Depth
251.8 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
1920 x 1200 pixels
Efficient cores
8
Efficient-core base frequency
1.7 GHz
Efficient-core Max Turbo Frequency
4.2 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
Front camera resolution (numeric)
2.07 MP
Hall sensor
Yes
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.89 cm
Height (rear)
2.08 cm
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Internal memory
32 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Low Power Efficient-core Base Frequency
700 MHz
Low Power Efficient-core Max Turbo Frequency
2.4 GHz
Low Power Efficient-cores
2
Maximum internal memory
64 GB
Maximum refresh rate
60 Hz
Maximum turbo power
57 W
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
1 x 32 GB
Memory slots
2x SO-DIMM
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
Non-operating altitude
-15.2 - 10668 m
NPU performance up to
12 TOPs
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel® Graphics
On-board graphics card model
Intel® Graphics
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
0 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Performance cores
2
Performance-core base frequency
2 GHz
Performance-core Max Turbo Frequency
5.2 GHz
Pixel density
141 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5 mm
PowerShare
Yes
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
15 W
Processor boost frequency
5.2 GHz
Processor cache
12 MB
Processor cores
12
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
255U
Processor threads
14
Product colour
Platinum, Silver
Product type
Laptop
RGB colour space
NTSC
Sparsity support
Yes
Speaker power
2.5 W
Speakers manufacturer
Waves
SSD capacity
1 TB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Thunderbolt 4 ports quantity
1
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total carbon footprint (kg of CO2e)
108
Total SSDs capacity
1 TB
Total storage capacity
1 TB
Touchscreen
No
Trial software
McAfee Business Protection 1-year,No Microsoft Office License included (Fed and Premier, Exception Only)
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
1
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
27 W
Video capturing speed
30 fps
Weight
1.92 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
2400 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax)
Width
358 mm
Windows Studio effects support
Yes
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 6E AX211

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Price history over the last 6 months
Laptop Dell Pro 16 PC16250 — 16 inch 1920x1200, Intel Core Ultra 7 255U, 32GB RAM, 1TB SSD, Intel Graphics, Windows 11 Pro
Current
R34,750
Lowest
R33,940
Highest
R39,135
Change 24H
+R422   +1%
Week
+R741   +2%
Month
-R1,863   -5%

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