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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum

Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
36 mo.
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
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R24,798
+R99 Reward
Laptop Clamshell Platinum with AMD Ryzen AI 7 PRO 350 processor, 14" Full HD+ (1920 x 1200) IPS display in 16:10 format, 16 GB DDR5 RAM, 1 TB SSD and integrated AMD Radeon 860M graphics. The notebook runs Windows 11 Pro 64-bit and includes modern connectivity options such as Wi‑Fi 6E, Bluetooth and ... Read More
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Stock 9 Code 2366002 Brand DELL Model BTO603_PC14255_EMEA Warranty 3 Years

Shipping & Returns

Estimated delivery Friday, October 2
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
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Laptop Clamshell Platinum with AMD Ryzen AI 7 PRO 350 processor, 14" Full HD+ (1920 x 1200) IPS display in 16:10 format, 16 GB DDR5 RAM, 1 TB SSD and integrated AMD Radeon 860M graphics. The notebook runs Windows 11 Pro 64-bit and includes modern connectivity options such as Wi‑Fi 6E, Bluetooth and Gigabit Ethernet. Battery capacity is 55 Wh with a 65 W charger included.

Advantages

This Laptop Clamshell Platinum balances performance and mobility: the 8-core AMD Ryzen AI 7 PRO 350 provides multi-core processing power for productivity tasks, while 16 GB DDR5 memory and a 1 TB SSD deliver responsive multitasking and fast storage. The 14" 16:10 IPS panel offers higher vertical space for documents and web content. Built‑in Wi‑Fi 6E, Bluetooth and Ethernet ensure flexible connectivity for office and home use. The device ships with Windows 11 Pro 64-bit for business-oriented features and security.

Key specifications

  • Model: Laptop Clamshell Platinum
  • Processor: AMD Ryzen AI 7 PRO 350, 3.5 GHz, 8 cores
  • Display: 35.6 cm (14") Full HD+ 1920 x 1200, IPS, 16:10
  • Memory: 16 GB DDR5-SDRAM (1 x 16 GB)
  • Storage: 1 TB SSD
  • Graphics: AMD Radeon 860M (integrated)
  • Connectivity: Wi‑Fi 6E (802.11ax), Ethernet LAN 10/100/1000 Mbit/s, Bluetooth
  • Battery & Charger: 55 Wh battery, 65 W charger
  • Operating System: Windows 11 Pro 64-bit

How to use

Charge the laptop using the supplied 65 W charger before first use. Use Windows 11 Pro for account setup and system updates. For best performance, keep the system firmware and drivers up to date and store large files on the 1 TB SSD. Connect to networks via Wi‑Fi 6E or Ethernet for stable internet access and pair peripherals with Bluetooth as needed. Close the clamshell when transporting the device and avoid exposing the display to strong direct sunlight.

Recommendations

For typical office and remote work, enable automatic Windows updates and maintain a regular backup routine to the SSD or external storage. If you require more graphic performance for specialized applications, consider external GPU solutions or a model with a discrete GPU.

Key Highlights
  • Laptop Clamshell Platinum
  • AMD Ryzen AI 7 PRO 350 3.5 GHz Processor cores: 8
  • 35.6 cm (14") Full HD+ 1920 x 1200 pixels IPS 16:10
  • 16 GB DDR5-SDRAM 1 x 16 GB
  • 1 TB SSD
  • AMD Radeon 860M
  • Wi-Fi 6E (802.11ax) Ethernet LAN 10,100,1000 Mbit/s Bluetooth
  • 55 Wh 65 W
  • Windows 11 Pro 64-bit
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
High Definition Audio
Battery capacity
55 Wh
Battery recharge time
4 h
Battery voltage
11.7 V
Battery weight
210 g
Bluetooth
Yes
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
1.42
Carbon emissions, energy usage (kg of CO2e)
22.862
Carbon emissions, logistics (kg of CO2e)
3.408
Carbon emissions, manufacturing (kg of CO2e)
114.168
Colour gamut
45%
Colour name
Platinum Silver Color (Metallic Finish)
Combo headphone/mic port
Yes
Contrast ratio (typical)
800:1
Copilot key
Yes
Depth
225.3 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
35.6 cm (14")
Display resolution
1920 x 1200 pixels
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
Front camera resolution (numeric)
2.07 MP
Hall sensor
Yes
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.89 cm
Height (rear)
2.04 cm
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
M.2 SSD size
2230 (22 x 30 mm)
Maximum internal memory
64 GB
Maximum refresh rate
60 Hz
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
1 x 16 GB
Memory slots
2x SO-DIMM
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
AMD Ryzen AI
Non-operating altitude
-15.2 - 10668 m
NPU performance up to
50 TOPs
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
No
NVMe
Yes
On-board graphics card
Yes
On-board graphics card model
AMD Radeon 860M
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
0 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Pixel density
162 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5 mm
PowerShare
Yes
Processor boost frequency
5 GHz
Processor cache
24 MB
Processor cache type
L2 & L3
Processor cores
8
Processor family
AMD Ryzen AI 7 PRO
Processor frequency
3.5 GHz
Processor generation
AMD Ryzen AI PRO 300 Series
Processor manufacturer
AMD
Processor model
350
Processor threads
16
Product colour
Platinum
Product type
Laptop
RGB colour space
NTSC
Speaker power
2.5 W
SSD capacity
1 TB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Thunderbolt 4 ports quantity
2
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total carbon footprint (kg of CO2e)
142
Total processor performance up to
66 TOPs
Total SSDs capacity
1 TB
Total storage capacity
1 TB
Touchscreen
No
Trial software
McAfee Business Protection 1-year,Microsoft Office Trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
45 W
Video capturing speed
30 fps
Weight
1.36 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
2400 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax)
Width
313.7 mm
WLAN controller manufacturer
MediaTek
WLAN controller model
MediaTek MT7922

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Price history over the last 6 months
Laptop Dell Pro 14 PC14255 — AMD Ryzen AI 7 PRO 350, 14 inch (1920×1200) Full HD+, 16GB DDR5, 1TB SSD, Windows 11 Pro, Platinum
Current
R24,798
Lowest
R23,979
Highest
R30,898
Change 24H
+R294   +1%
Week
+R502   +2%
Month
+R388   +2%

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